Zoho featured in TIME.com article

Arvind  October 31, 2008 04: 04 pm    Comments (3)

In an article about Microsoft’s announcement-of-an-announcement regarding its web-based Office offering, Anita Hamilton writes about Zoho and quotes our Raju Vegesna. Excerpts :

“I think it’s about time the Office suite is free,” says Zoho’s tech evangelist Raju Vegesna. “We paid $500 for an Office suite when the price of the hardware was $5,000. Now the price of the hardware has come down to $500, and it doesn’t really make any sense for a piece of software to cost $500.”

For most users, however, free Web apps are really all you need. And they’re getting better all the time. Zoho has spreadsheet, word-processing, presentation and organizing programs, and lets you work both online and off; it even has an iPhone app.

Before you pay even the lowest price for Microsoft Office, give Zoho or Google Docs a try. They aren’t confusing, and they won’t make you feel stupid. To make absolutely sure, I became my own guinea pig. I typed this story in Zoho Writer, even though I had never even tried it until this week.

Thanks to Anita & TIME.

Popularity: 15% [?]

Zoho supports Google IDP

Raju Vegesna  October 30, 2008 12: 14 am    Comments (4)

Few months back we added the ability to login to Zoho with your Google and Yahoo! Accounts. It was an instant success as we received good feedback from users and observed more users using Zoho than before.

The approach we started with had its limitations. We used AuthSub interface which wasn’t primarily intended for authentication as were requesting permission to access the Contacts from user’s Google account. Also, with this approach, you had to grant access to Zoho every time you used your Google credentials to login to Zoho.

Today, Google released Google IDP and we are glad to be part of it. Zoho now uses Google IDP, replacing AuthSub. This means, with this new approach, when you login to Zoho with your Google account, you just authorize Zoho to obtain your email address alone from Google (unlike obtaining the entire contact list in the previous case). More details on this are available in the Google IDP Authorization page.

This new approach comes with an important advantage. As you see in the screenshot above, if you enable  ‘Allow zoho.com to remember me’ option, you can automatically sign-in to Zoho with a single click when you are already signed in to Google. This is a great advantage compared to the previous approach where you had to grant access every time you login with your Google credentials.

We’d like to thank Google for inviting us to participate in this initiative and thank our Zoho Accounts team which has been doing an awesome job under the hood to provide smoother experience to our users. The team has more exciting things coming.

Popularity: 10% [?]

What Microsoft Didn’t announce…

Raju Vegesna  October 29, 2008 06: 58 pm    Comments (1)

There has been lot of talk about what Microsoft has announced about its upcoming Online Office announcement. I just wanted to talk briefly about what Microsoft didn’t announce about its cloud Office.

We respect Microsoft and as we often say, for Microsoft, doing an online version of their Office suite is…

  • NOT a technology challenge
  • IS an economic challenge
What Microsoft announced yesterday was the technology part, which is easy for them. What they didn’t announce is actually more important in this particular case, which is the business model and how they are going to make money from this without cannibalizing their existing revenue from their office suite. After all, that part of business has 85% operating profit and as Larry Ellison recently pointed out, SaaS is a low margin business.

What I am waiting to hear is how the online version of Office will be priced and whether it mandates the purchase of an Office suite to use the online version etc. I guess there are many questions than answers at this point. As Nick Carr puts it
The outcome will be determined not only by whether Microsoft will be able to maintain its dominance of the Office market but also by whether it can maintain the outsized revenues and profits it has long enjoyed in that market.

A better way to explain this is obviously with a toon…

Popularity: 4% [?]

Zoho People : Integration with Resume Parsing Tool, ResumeGrabber

Karthi Mariappan  October 29, 2008 03: 21 am    Comments (3)

One of the biggest pain points recruiters face is populating their resume database with resumes from different sources like mail attachments, desktop folders, job portals etc. And with the web 2.0 wave, these sources have extended to social sites like Facebook, LinkedIn etc too. Recruiters typically spend anywhere between 60-90% of their time manually updating the resume database. Where as this time can be spent more usefully to connect with prospective candidates or improving their placement ratio.

Enter resume parsing tools and they play an important role in increasing the productivity of recruiters. Zoho People is now integrated with eGrabber’s flagship product, resume parser tool -ResumeGrabber Pro. Entering resumes manually are a thing of the past now and Zoho People users can extract resumes directly from email attachments, folders, job portals, social sites, Google search results etc into their Zoho People account using this tool.

The salient features of this tool :

Powerful Search
Scans for resumes from search engine results, resume websites, e-mails and PC folders.

Smart Filter
Resume Identification Technology accurately recognizes and displays only resumes from a bunch of documents.

Intelligent Analyzer
Identifies candidate contact details in the resume and transfers it to your database.

Save Resumes
Save search results and labels ‘hot’ candidates for future reference.

Duplicate Check
Checks for duplicates against your Zoho People account before adding the resume. Saves time that you would otherwise spend on processing multiple records of the same candidate.

How to set up Zoho People and ResumeGrabber integration :

  1. Download and install ResumeGrabber (10 days trial available).
  2. Click ‘Menu’ on the ResumeGrabber toolbar and choose ‘Options ‘.
  3. From the left panel navigation, choose ‘Destination setup’ under ‘Options’ menu.
  4. Choose Zoho People from the ‘Set destination application as’ and click ‘Transfer Options’.
  5. Provide your Zoho People account details, and click ‘Login’.
  6. Duplicate check can be configured from ‘Transfer Options’.
  7. Map/Enter the default value related to Zoho People’s resume form fields, click OK to close ‘Destination setup’ window
  8. Now, choose your resume source (Selected folder, MS-Outlook, Google Search, Yahoo Search, …) on the ‘From’ drop down on the ResumeGrabber tool bar.
  9. If the source is ‘Selected folder‘, select the desired resumes or all resumes from your PC folders and click ‘Grab’ from ResumeGrabber Pro tool.
  10. ResumeGrabber would capture all/selected resumes and display in its evaluation grid.
  11. You can screen the resumes and select the desired ones (by choosing checkboxes) and click ‘Transfer’.
  12. Login to your Zoho People account in the browser to see the transferred resumes in the resume pool.

This demo video shows how to grab resumes from Microsoft Outlook using ResumeGrabber and make them available in Zoho People.

Popularity: 13% [?]

The Cloud is Now “Officially” Full of Vapor

Sridhar  October 28, 2008 11: 50 am    Comments (3)

Microsoft has announced today that they will be announcing MS Office for the web late next year; seriously, it is an announcement for an announcement! Those kinds of things used to be called vapor, intended to freeze the market, but somehow my rudimentary Physics knowledge precludes me from accepting vapor-induced-freeze, so that can’t possibly be it.

\Toon\

(Sorry! We do respect Microsoft a lot, but I could not resist that one. A more “serious” take by my colleague Rodrigo appears below!)

Popularity: 10% [?]

Microsoft, welcome to the SaaS world (and see you in a year)

Rodrigo Vaca  October 28, 2008 11: 31 am    Comments (6)

Microsoft confirmed today a widely circulated rumor and announced, with gran fanfare, that next year they will be announcing a web-based version of their Office product. Yes, you read it right, Microsoft announced that they will be announcing… You can read the full story in PC Magazine, ComputerWorld and many other publications.

The question for many will be… what does this announcement of an announcement means for Zoho and other SaaS vendors? It’s simple: it means two things.

First, it means fantastic news. Microsoft had been pooh-poohing the whole SaaS world… even going as far as denying the inevitable and creating its own Software-plus-Services trend-of-one. But Microsoft took one big step forward today, and added some extra validation to the whole concept of productivity applications delivered using nothing but a browser.

Second -and particularly to Zoho- it means business at usual. Will there be increased competition in the on-line productivity space? You betcha. But it’s not like we had a monopoly on that market to start with. We thrive on competition. We have multiple competitors for each and every one of the 19 (and counting!) different services we provide. That only makes us better. But beyond that, our users get value from having so many tightly-integrated SaaS applications. Zoho is much more than the on-line productivity suite. We have the most comprehensive portfolio of on-line productivity and business applications.

Maybe the real question is - what will this mean for Microsoft? What will this mean for their business model and their uses?

For their business model - I wonder if they’ll charge the same for the on-line version as they charge for the old, dinosauric version? Are they still going to be able to collect the absurdly high CAL fees for office users? They surely risk loosing a grip on the desktop, as well, you don’t need Windows to run applications on a browser.

In any case, and beyond the business implications - let’s see how this works for the most important folks on earth: users. If Microsoft MSN Live Search, Microsoft MSN Live HotMail and a host of other Microsoft on-line products are a proof of Microsoft’s Internet prowess…

Microsoft, welcome to the SaaS world. See you in a year (or so).

Rodrigo Vaca

ps. I’m taking bets on the simple and elegant name the Microsoft on-line office will get. I’m betting on: Microsoft Office Live 2010 Standard Web Edition.

Popularity: 3% [?]

Cloud Economics: Microsoft, Google & Amazon

Sridhar  October 27, 2008 10: 07 pm    Comments (8)

Today Microsoft launched its Azure cloud platform, so it is time for another spreadsheet. To properly compare Microsoft, Google & Amazon, I am using the gross profit (instead of revenue) and net profit numbers. Gross profit is in some sense the real revenue of a company after paying its outside suppliers; gross profit is what is available to pay its employees, pay the rent and so on. For a software company, the cost of goods sold is close to zero, so most of the revenue is gross profit. But for a retailer, as much as 70-80% of revenue goes to its suppliers, so gross profit is the better measure of the economic productivity the company achieves. The numbers below use rough annualized estimates based on the most recent quarter.


Do you notice the dramatic difference? Google and Microsoft are in another planet altogether compared to Amazon. Google has practically the same headcount as Amazon, yet drives three times the gross profit. The numbers really illustrate Amazon’s competitive strategy in cloud computing; to quote Nick Carr:

Bezos goes on to note that Amazon’s retailing operation is “a low gross margin business” compared to software and technology businesses, which “tend to have very high margins.” The relatively low profitability of the retailing business gave Amazon the incentive to create a highly efficient, highly automated computing system, which in turn could become the foundation for a set of cloud computing services that could be sold at low enough prices to attract a large clientele. It also made a low-margin utility business attractive to the firm in a way that it isn’t for a lot of large tech companies who are averse to making big capital investments in new, low-margin businesses.

“On the surface, superficially, [cloud computing] appears to be very different [from our retailing business],” Bezos sums up. “But the fact is we’ve been running a web-scale application for a long time, and we needed to build this set of infrastructure web services just to be able to manage our own internal house.”

Microsoft’s announcement is interesting from a technology point of view, but it is hard to see how the economics would work for them against Amazon. It is very hard for companies to go down the value chain for growth, so I am skeptical Microsoft would easily accept Amazon-like margins. On the other hand, for Amazon, cloud services have to deliver only a little higher margin than retail to be well worth the investment. That is not a tough hurdle, because retail is one of the toughest businesses out there.

Popularity: 4% [?]

How to fire your boss

Sridhar  October 27, 2008 10: 52 am    Comments (1)

In the middle of all the layoff news from companies large and small, it is worth keeping in mind that everyone has the ability to “fire” their boss: by finding a new job or entering a new profession. I remind our people of this once in a while, as a way to keep myself honest.

Here is how to fire your boss: keep at least 6 months, preferably more than 1 year of living expenses as liquid savings. Venture capitalists advise start-up companies to have a long runway i.e the time before they run out of cash - but each individual should have a personal runway too. If you don’t have it, build it now. You will not know what real professional freedom is until you know you can fire your boss. It is good for companies too, when employees have that real freedom, because it operates as an early warning system when people fire their bosses.

It is that long runway that gives you the ability to adapt to circumstances. In my nearly 15 years in the real world of work, I have reinvented myself three or four times. I wasn’t a software engineer by training - in fact, I had not written my first program until I was 26 years old, pretty late by today’s standards. Having a lot of savings and frugal habits helped me figure things out slowly. Our company itself has morphed its business plan over the years, we made many mistakes along the way and it is our ample runway that protected us from crashing and burning.

No one knows what lies ahead for the economy and I am not very optimistic, but if you have that personal runway, instead of your boss calling to fire you, you can call your boss to fire him or her.

Popularity: 9% [?]

Coherently Yours: Professor Krugman’s Track Record of Economic Commentary

Sridhar  October 25, 2008 08: 54 am    Comments (8)

Let me start with an anecdote: a friend of mine, whose opinions I respect, confessed to me two weeks ago that he went to his bank  and withdrew a couple of months worth of living expenses, because he was very concerned about potential restrictions on accessing his money; I have to admit he nearly scared me into doing so myself. Money under a mattress: that was the moment that crystallized the financial crisis in personal terms for me.

Paul Krugman, Professor of Economics at Princeton University and famous NY Times columnist, has been awarded the Nobel Memorial Prize in Economics this year.  I have followed Professor Krugman’s writings for well over a decade now.  I should note that though I understand the math that underpins their models, I only have a passing familiarity with his professional work on strategic trade theory and economic geography - the work for which he won his Nobel Prize - but I do have good familiarity with his economic policy advice, which he has doled out quite liberally (no pun intended!) over the years. Rare for an academician, Krugman has had a strong public voice in economic and political discourse for several years. I will leave out his politics, because I don’t have a dog in that fight.

I do have a dog in another fight, which is unrelated to the politics of the moment, but one that very much concerns the financial and economic events that dominate so much attention today.  Let’s start with with The Hangover Theory which Krugman wrote in 1998, criticizing the Austrian School theory of the business cycle  in the context of the East Asian economic crisis brewing at that time.  In contrast to the Austrian theory, where recessions are the inevitable byproduct of poorly conceived malinvestment during booms, Krugman offers this “extremely simple” explanation, distilling the Keynesian view (emphasis mine):

As is so often the case in economics (or for that matter in any intellectual endeavor), the explanation of how recessions can happen, though arrived at only after an epic intellectual journey, turns out to be extremely simple. A recession happens when, for whatever reason, a large part of the private sector tries to increase its cash reserves at the same time. Yet, for all its simplicity, the insight that a slump is about an excess demand for money makes nonsense of the whole hangover theory. For if the problem is that collectively people want to hold more money than there is in circulation, why not simply increase the supply of money? You may tell me that it’s not that simple, that during the previous boom businessmen made bad investments and banks made bad loans. Well, fine. Junk the bad investments and write off the bad loans. Why should this require that perfectly good productive capacity be left idle?

Let’s first agree that the demand for money does go up in a downturn, as my friend’s story illustrates. Krugman’s “for whatever reason” sweeps under the rug the real question: why does the demand for money suddenly go up? Keynesians don’t care about that question, because they are so confident (even cocky, as you can tell from Krugman’s tone) they can deal with whatever comes after the demand for money goes up;  as Professor Krugman so elegantly summarized his advice to the Japanese facing their post bubble blues in the 90’s:

So never mind those long lists of reasons for Japan’s slump. The answer to the country’s immediate problems is simple: PRINT LOTS OF MONEY.

This is not merely an academic argument, as anyone who turned on the news in the last few weeks can attest. Federal Reserve policy makers, both Greenspan and Bernanke, have long held the belief, which in Bernanke’s case, he recently admitted to rethinking - barns and horses come to mind - that it is easier to deal with the bubble’s aftermath than to prevent one in the first place.  While Greenspan, Bernanke and Krugman occupy very different points on the ideological spectrum (right, center, left), to paraphrase Nixon, they are are all Keynesians.

Now let’s come to the second part of Krugman hang over theory quote: let’s just “junk the bad investments and write off the bad loans”. To put it bluntly, that sort of language can come so easily only to someone who has never had to lay off a real human being. As a businessman, I have faced bad investments and failing projects. During 2001-3, we faced the stark reality that our resources were invested in serving the optical communications industry, much of which turned out be a creation of venture capital, not sustained by real end demand for their products. As a supplier, even though we were very prudent with our own finances, we still got hit hard by that downturn. Krugman asks “Why should perfectly good productive capacity be left idle?” - the whole point is that credit booms create misdirected, and therefore ultimately unproductive, capacity; by 2003, our painstakingly acquired expertise in optical communications was mostly useless, and we had to reinvent ourselves.

Even at our scale, it is an extremely painful process to shut down failing projects and free up resources for other activities. That process takes a huge toll collectively, as many mistakes are made, fingers get pointed and human relationships get destroyed, and its impact on economic productivity is the least of the problems. If bad investments were made on a large enough scale in the economy, the most likely cause of which is free-flowing credit,  the adjustment process takes time, resulting in a recession. Yet that process merits a breezy “just junk the bad investments” and need not result in any unemployment, in Krugman’s world. For Krugman, printing money is the magic wand that cures all recessions. It is important to keep this in mind, because Fed Chairman Bernanke, formerly Krugman’s colleague at Princeton, shares the same belief in the magic wand, and pretty much made his intellectual reputation on how inadequate money printing caused the Great Depression.

Coming to the present financial crisis. In  the fall of 2004, Krugman was among the prominent economists urging Alan Greenspan to keep the interest rates at their low of 1%, just as Greenspan had started his baby-step tightening. Greenspan’s tightening was already too little and too late to restrain the housing bubble, but Krugman, of course, paid no attention to any of it, because he was fixated on fighting the ill-effects arising from the bursting of the Nasdaq bubble in 2000. To this day, Krugman has never acknowledged any connection between the low interest rate policy he was cheerleading in 2002-2004 and the present crisis. That fits his Keynesian economist worldview (as opposed to his political worldview) well, because, after all, enquiring into the origins of a crisis is irrelevant to the question of how we get out of it - we have an all powerful policy hammer, so everything must be a nail. His political worldview, of course, blames the original sin of financial deregulation conveniently placed on the other party, but that non-hunting dog is not my dog. A slightly inconvenient question: so what happened in the UK, where Prime Minister Gordon Brown, who Krugman so admires, was responsible for economic policy for well over a decade?

To give credit where it is due, economists and financial commentators with an Austrian School perspective and those with a Minskian perspective saw this one coming a long time ago. There are numerous people who fall in that category, but I will mention a few names, ranging from academic economists to professional investors to commentators: Nouriel Roubini, Marc Faber, Stephen Roach, Doug Noland and Mike Shedlock, among many others, have been predicting the trajectory of the present financial and economic crisis for a while.

Krugman goes on to explain how the Austrian business cycle theory, the work of Ludwig von Mises and Friedrich Hayek, among others, is intellectually incoherent:

The hangover theory, then, turns out to be intellectually incoherent; nobody has managed to explain why bad investments in the past require the unemployment of good workers in the present.

Normal people may find the “nobody has managed to explain” part a bit puzzling; after all, that is what people like Mises and Hayek thought they were doing. In Krugman’s world, “explain” means constructing a toy mathematical model, with a lot of “silly” assumptions (as he puts it himself), showing that the result derived from the analysis of such a toy model has some stylized resemblance to some aspect of the real world. So while a businessman might find the explanation “The market for that widget vanished” adequate, academic economists would model his behavior with (and I am making this one up, but only slightly!)  an exponential function that is convex in its argument, because, you know, it promotes much clearer thinking when you have convex entrepreneurial response functions.  It is useful  to remember that Krugman has never managed to predict anything of economic consequence based on his toy models, only explain (in his terms) some already observed phenomenon. As he noted:

The truth is that nobody really imagined that something like the Asian financial crisis was possible, and even after the fact there is no consensus about why and how it happened.

What happens if a model doesn’t agree with the data in a new situation? Find another toy model, with another set of silly assumptions, of course. That suggests a suitably Keynesian recipe for getting out of the present crisis: a full employment policy for academic economists - let’s hire an army of economics professors and graduate students with their models to analyze all aspect of the present crisis.

On the subject of intellectual incoherence, here is Krugman writing in the NY Times in August 2007, just as what was then known as the sub-prime crisis was beginning to unfold. Notice how he is careful to hedge his bets at that late date (where have all the one handed economists gone?) , and contrast that to his carefully cultivated reputation as a prescient seer on all things economic.

This could turn out to be nothing more than a brief scare. At worst, however, it could cause a chain reaction of debt defaults.

The Fed normally responds to economic problems by cutting interest rates — and as of yesterday morning the futures markets put the probability of a rate cut by the Fed before the end of next month at almost 100%. It can also lend money to banks that are short of cash: yesterday the European Central Bank, the Fed’s trans-Atlantic counterpart, lent banks $130 billion, saying that it would provide unlimited cash if necessary, and the Fed pumped in $24 billion.

But when liquidity dries up, the normal tools of policy lose much of their effectiveness. Reducing the cost of money doesn’t do much for borrowers if nobody is willing to make loans. Ensuring that banks have plenty of cash doesn’t do much if the cash stays in the banks’ vaults.

There are other, more exotic things the Fed and, more important, the executive branch of the U.S. government could do to contain the crisis if the standard policies don’t work.

So what happened to that confident assertion he made in 1998 that whatever the reason for a change in money preference, printing money ought to cure it? And wasn’t the Fed already doing just that in 2001-2004 to recover from the tech bust and before that in 1998-99 to stave of the LTCM crisis? Could any of those episodes have to do with the subsequent bubbles they created or in other words, they were the longer range consequences of the very polices that Krugman espoused?  It is intellectually incoherent to suggest any connection, of course, since in the long run we were all supposed to be dead anyway.

Let me finish with another quote from Krugman, from the same hangover theory article referenced above, on why some of us cling to the Austrian School:

And some people probably are attracted to Austrianism because they imagine that it devalues the intellectual pretensions of economics professors.

I think the good Professor may have gotten something right, finally. It is just as well that the Nobel committee only look at published scholarly work. After all, if they had bothered to look at Krugman’s long record of economic policy commentary in the run up to the most serious financial crisis of our time, they may have found, well, a distinguished record of intellectual coherence, not to mention tremendous economic foresight.

I want to end this already too long post with this quote from Keynes, which Keynesians in particular may want to keep in mind, as they contemplate ever more “unorthodox” monetary approaches:

There is no subtler, no surer means of overturning the existing basis of society than to debauch the currency. The process engages all the hidden forces of economic law on the side of destruction, and does it in a manner which not one man in a million is able to diagnose.

(Update: See the discussion on this at Hacker News)

Popularity: 9% [?]

Conversational View in GMail Vs Threaded View in Zoho Mail

Arvind  October 24, 2008 04: 31 am    Comments (13)

Mani did a little exercise by ccing mails to 5 different people in Zoho Mail and GMail. This was to see how a typical conversation involving many people got shown by the two apps. GMail’s help page about conversational view says, “When you open one message in a conversation, all of your related messages will be stacked neatly on top of each other, like a deck of cards”. The conversation that we’d appeared in GMail as below.

Zoho Mail offers a hierarchical, threaded conversational view, accessed by clicking on the speech icon of any email in the conversation.

It’s obvious which view the Zohos who took part in the above exercise preferred ;) Which view do you prefer and why?

Popularity: 11% [?]

Next Page »