Since the early part of the decade, we have witnessed a drastic shift in the way businesses function. Products and services that were once sold for a one-time flat fee are now being sold on a subscription basis with a recurring fee. Increasingly, businesses in all sorts of industries are transforming themselves to fit the subscription model.
While the subscription model certainly proves to be an efficient model for businesses because of its lower customer acquisition costs and predictable revenue streams, running multiple subscriptions, managing payment failures, handling changes in billing can still be a challenge. Businesses now need to look at a new set of metrics – monthly recurring revenue (MRR), average revenue per user (ARPU), activation rate, cancellation rate, and churn rate – to measure growth and to plan the future. Read more
From charting out flight plans to building a whole new website, everything is now available at your fingertips. Businesses, small or big, are going mobile-first to keep their employees’ productive and customers happy.
With increasing number of customers opting to go mobile, Zoho has been developing a number of native mobile apps to help the customers work seamlessly without being chained to the office desk .
The mobile version of Zoho Docs was launched to help users manage their files and folders on the go. Today, I am excited to announce the Zoho Docs for Android, geared towards making your mobile experience more enjoyable. With the option to edit documents on the go, Zoho Docs Version 2.5 for Android, is designed to take document management to the next level.
Sharing Becomes Easier:
Now you can share documents to and from any installed application in your phone instantly. With just a few clicks you can select the file you want to share and choose from the list of installed apps in your phone and share right away. Read more
Looking for ways to move your business to a professional email service? (Did we mention Zoho Mail is free for up to 25 users?) Join us at our webinar and we’ll help you get started!
What will you learn?
- How to get your own domain or use one you already have
- Adding email aliases
- Enabling two factor authentication & app specific passwords
- Configuring POP/IMAP & Active Sync on your devices
- Setting up email forwarding/ time zones/ language
- Working with the native Zoho Mail Android/ iOS apps
- And more….
If you can’t make it at this time, don’t worry. This will be recorded and shared with you to review at your own leisure.
See you there!
Last week we announced our biggest release ever, which included Zoho CRM Plus, Zoho Sales IQ and Zoho Social. This week, we’ve some more new and interesting features that will help you make your company into a customer-focused organization.Close the loop between Ad Dollars and Offline Conversions
The famous lines by John Wanamaker “Half the money I spend on advertising is wasted; the trouble is I don’t know which half” is now passé. Zoho CRM for Google AdWords bridges the gap between the online ad campaigns and lead generation process. It pulls the impressions, clicks, cost, etc., data into CRM, and exports the offline conversion data from CRM to AdWords. So you can now measure a customer’s journey from the ad click to the conversion. This complete cycle – from click to deal – also provides you with the ROI of each ad campaign, giving you a clear picture of the campaigns that are profitable and the ones which are not.
Why is calculating the right sales tax crucial? First, you may be subject to penalties for collecting and reporting incorrect sales tax. Secondly, inaccurate financials makes your business susceptible to audit. You learn a few tax rates and believe you are doing the calculation properly. Just when you think you’ve got the hang of it, state and local government agencies change rates, AGAIN! Talk about frustration.
There are more than 10,000 taxing jurisdictions in the U.S. It is literally impossible to remember all the respective tax rates, not to mention keeping up with the constant rate changes. Shouldn’t there be a simple way to precisely determine the tax rate for any region in seconds? Well, Avalara AvaTax is a tool that does just that. Read more
“Study the past to define the future,” said Confucius. Businesses that fail are typically those that repeat mistakes made in the past. Historical analysis helps companies to avoid such failures.
In the context of CRM, the analysis of sales stage history is essential for a multitude of key business decisions. A sales stage history gives you the number of potentials (opportunities) in each stage for a particular time period. Stage history analysis reports are now available in the advanced analytics add-on for Zoho CRM. Let us see how this can help you gain useful business insights.
“I was bored out of my mind. I didn’t know what to do.”
It was 2010 and Peter Bowen had just retired from owning and operating an advertising agency in Toronto. However, retirement did not prove to be all he had hoped for.
“I thought I was going to retire but I got bored and I didn’t know what to do with myself. So I thought that this would be a great opportunity to do something I enjoy doing, have some fun, and keep myself occupied.”
Peter decided to start his company, First One On, and knew from prior experience that he needed a CRM to keep his sales pipeline organized. Having recently used Sugar CRM at his previous company, he thought this would suffice, however he was soon disappointed and left searching for a new CRM solution – until he found Zoho.