Before I start, let me say this is my first blog at blogs.zoho.com. Hello guys !
Fine. Zoho CRM is going to face a step-by-step upgrade in terms of usability. The Settings will be the first thing to receive a usability tuning. The tuning will start with reducing the number of clicks to access a particular information or completing a task.
Say for example, to edit the details of the user, it takes 4 clicks + one scroll.
1. Click the “Setup” link on the top
2. Click the “Personal Settings” link on the left
3. Click the “Account Information” link
4. Scroll-down the mouse wheel once
5. Click the edit button

There is one sixth click, which counts-in when the user click on the field that he/she wishes to edit.
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