Zoho Mail Intermittent Access on 4/25

April 26, 2012 | By Rodrigo Vaca

Yesterday, Wednesday, April 25th, we experienced some technical issues with one of our Zoho Mail application servers. As a result, less than one thousand users experienced intermittent access to Zoho Mail from 2:00pm until 3:00pm Pacific Time.

Although Zoho Mail was inaccessible through the web interface, customers were able to access their email, and send/receive email through our mobile UI.

To those users that were affected, we apologize for this issue. Although this affected a very small percentage of our user base, we strive to provide great service to all of our users.

Rodrigo…

Zoho Support: Monitor your helpdesk with Time based Actions

April 17, 2012 | By Siddharth

We at Zoho Support continue to concentrate on just one aspect. Helping your business to provide an awesome customer support. In this endeavor, we have come up with a slew of value adding features & enhancements to entice you as usual. Let’s start with the first big thing.

Do you want to be notified when a new ticket remains un-assigned for extended number of hours? Similar, when your agent hasn’t responded to a ticket since first assignment. The wait is over! With time based actions you can supervise your helpdesk every hour and trigger notifications for actions like mentioned above. Besides sending notifications, you can assign tasks and update fields as well.

Here is a demonstration of one of the most common uses of time based actions. Specify the following criteria under time based action:

This time based rule would automatically close tickets in 48 hours after they have been re-solved.…

Zoho Books Gets Even Easier to Use With Automatic Bank Feeds

March 26, 2012 | By Prashant

We’re always looking for ways to simplify life for our customers. We are thrilled to announce a major update to our accounting software, Zoho Books: You are now able to connect your bank and credit card accounts securely and automatically download transactions right into Zoho Books.

Reduce manual data entry
Let me illustrate with this with a simple example. You’ve bought a flight ticket using your credit card. To keep track of this in your accounting system, you’d need to manually classify this as a Travel Expense and enter multiple information including the amount, date, reference number, the airline from whom the ticket was purchased etc. This is tedious and can lead to mistakes. Even after going through this you are still not done – you still need to reconcile this with your bank statement.…

Introducing Mobile Apps for CRM, Projects & Docs

March 26, 2012 | By Raju Vegesna

At the Zoholics event today in San Francisco, we introduced three new native mobile applications.

Zoho CRM on Android

Zoho Projects on iPhone

Zoho Docs on Android

Zoho CRM on Android is the most requested mobile app. We launched the application today in Google Play (Market) and is available for free for users with CRM Mobile edition enabled. The application offers offline access to your CRM data from a broad range of modules – Leads, Accounts, Contacts, Potentials, Tasks, Events, Calls & Cases. You can view, edit and delete data from your mobile.

With this release, Zoho CRM is now available on iPhone, Android & Blackberry along with our mobile web app.

Zoho Projects for iPhone is also announced at the Zoholics event today.…

Announcing Zoholics: Zoho User Conference

February 14, 2012 | By Raju Vegesna

We are excited to announce our first Zoho user conference in US to be held on Mar 26th in San Francisco. We are calling the event Zoholics.

The event will feature two parallel tracks. First track is a generic track that focuses on all Zoho Apps in relation to industry trends. The second one is a training track with focus on our business apps, particularly CRM.

Paul Greenberg, a well known industry expert in CRM will be one of the keynote speakers along with Sridhar Vembu, CEO of Zoho. More speakers and tracks will be added soon to the agenda. If you’d like to see any specific tracks in the agenda, this is a good time to send us your suggestions. Also, if you are using Zoho Apps in interesting ways and would like to share your experience on stage with other Zoho users, please drop us a line.…

The New Zoho Support: Close Tickets Even Faster

February 13, 2012 | By Siddharth

At Zoho Support, we strive to build and maintain quality helpdesk software. Our development team is relentlessly working on rolling out new features that help simplify the process of providing customer support. In this endeavor, we have released a sleek new UI that offers improved usability and faster navigation.

Let’s take a look at the enhancements and additions in the new UI.

The Interface

The new UI is an effort towards unifying the vast range of Zoho products so that users enjoy a consistent, smooth experience while navigating between products. Our intention is not only unify the Zoho experience, but also to cut down scrolls, increase ease of access and make it more spacious.

Usability

To be honest, our old UI was probably not that great in terms of ease of use.…

Introducing Zoho Support Express Plans complemented with a brand New UI

February 7, 2012 | By Siddharth

We are excited to introduce Zoho Support Express, our latest plan for small businesses and do-it-all teams. Also we are out with a simplified new UI which is easier to access, spacious and faster.

Our Express plans are designed keeping in mind the requirements of small businesses that find regular plans beyond their budget and those not having earmarked support agents. Let’s delve into more information on why you need to try our Express plans and what’s different in it.

Why a new plan?

Being an ideal helpdesk for small and medium businesses, Zoho Support has its regular plans starting from USD 12/agent. However several of you have said, your monthly support costs have soared and neither have you utilized the features to its maximum.…

Announcements