New Trial Version
If you are a Zoho Wiki user subscribed to the free plan, you can now test drive the more feature-rich Basic plan for free. All you have to do is log on to your Zoho Wiki account and click on Help -> Pricing at the top-right.
You'll be taken to the pricing page with the prominent 'Let me try the 1 month trial version of Basic plan' at the top.
We are offering this one month free trial of the $12 Basic plan without you furnishing details of your credit card. And taking this trial plan will allow you to test the Custom Domain feature. That is, allow you map your domain to your Zoho wiki. And of course you have other options like creating 5 wikis and having 250 MB of attachment space.
Export/Import Wiki
Click on Wiki -> Settings and you will see the Export/Import option.
The export option allows you to take all your wiki contents (including embedded images, file attachments and comments) as a zip file whenever you need. And you can import the contents back (say copying it all to another Zoho Wiki) if need be. Going forward, we would be giving import function from other Wikis.
Newer Themes
In the menu Wiki -> Settings -> Wiki Themes, you have a variety of readymade themes to choose from. Recently added to the mix are two new themes in the Nature category - Green Valley and Penguins. The specialty of these two themes is that they are of fixed width (960px).
Give Zoho Wiki a try.
Let's see the niceties that the latest Zoho Wiki update has brought in.
Tag Cloud
Tagging of pages is there in Zoho Wiki for quite a long time now. But having all tags as a tag cloud has been the missing part. This has now been included. Under Wiki -> Settings -> Customization, you will find the tag cloud as one of the side panel elements.
You can click on a tag or search by tag and get all the pages matching that tag listed.
New Widgets
Zoho Wiki allows embedding of quite a few widgets. New ones for blip.tv and W3Counter have been added. The tag cloud described above can be added as an embeddable widget in a page, and there is a widget for breadcrumbs too.
Other Usability Improvements
The drop-down menus at the top-right have now been improved. Sub-menus under Wiki -> Settings and My Menu -> My Settings have been added.
Hope you like the new changes in Zoho Wiki.
We brought in more control over whether you want your wiki pages to be crawled by search engines. Click on Settings -> Robots and you can specify your robots.txt configuration options here.
By default, your public wiki pages will *not* be crawled by search engines. You will have to change the Disallow: /* to Allow: /* for making search engine bots visit your Zoho Wiki. You can become a little more imaginative here and specify which pages need to be crawled and which ones not to be crawled. Refer to this help page for more info about the robots file configuration.
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Customizing your Zoho Wiki has now become a bit easier. Let's see what the improved version of the Customization tab under Settings offers.
1. You can Enable or Disable the Bottom Panel
2. In addition to specifying whether you want the Side Panel to the right or the left, there's a newly added option to not have it displayed
3. The modules or elements in the Side Panel can now be drag and dropped in any order you like. And you can add your own elements using the Add element -> Custom Page Box option. Say, a gapingvoid widget or a RSS feed.
4. The Top and Bottom panels can be customized to have your own logo, heading, footer etc.
5. And the option to specify your own CSS is retained
This is just the first round of changes as regards wiki customization. More to come. If you want any specific customization options or features in Zoho Wiki, do please leave your comments.
In the last post about Zoho Wiki, we saw how Zoho Wiki can act both as a help authoring tool and to host the help documentation. Zoho Wiki can be used to host business portals also. We will see a couple of examples below.
ManageEngine is the flagship brand of AdventNet. And ManageEngine has a separate portal for its partners, called ManageEngine Partner Zone. This portal is hosted on Zoho Wiki.
As you can see, the web site's look and feel is completely customized. And some of the pages there require authentication to view. Thanks to the fine-grained access control provided by Zoho Wiki, you can have a web site where some pages are visible to all visitors of your site (in ManageEngine's case, visitors who are interested in becoming partners) and other pages are made accessible to a defined set of people (to those who end up becoming ManageEngine's partners).
The Zoho Alliance Partner Portal (ZAPP) is on Zoho Wiki too (requires login for viewing).
Other than the above partner portals, ManageEngine's MSP Center Plus documentation is also a wiki.
How are you using Zoho Wiki?
At AdventNet, our parent company, we offer a host of tools for the enterprise ranging from network management to help desk to log analyzers. We also offer frameworks for OEMs to build their own customized solutions. All these products have quite a lot of technical documentation associated with them.
I joined AdventNet in March 2001 and remember the days when our tech writers used RoboHelp for building the documentation package for our various products. RoboHelp's a nice tool as it allowed easy arrangement of pages based on the Table of Contents, there was an automatic tree view generated in the left hand side panel, there were the Next, Previous arrows in each page for easier navigation, it had a spellchecker and it offered index, content searches. Once the documentation package for a product was done, it was made as a zip file and uploaded to our site. The zip file was then downloaded by our users and extracted to a local directory for consumption.
But the above method of doing help documentation had a good many disadvantages. We will see below how we have overcome these disadvantages by adopting Zoho Wiki and the top reasons for why you should choose Zoho Wiki as your help authoring tool-cum-hosting solution.
1. Accessible from anywhere
A help authoring tool is pricey and needs to be installed in each of the user machines. And you are tied to your PC or laptop for accessing your work. Since Zoho Wiki is available on the web, you can access your help contents for editing from anywhere. When you sign-up for Zoho, you have for free, two wikis with unlimited number of pages.
2. Collaboration
With the conventional help authoring tool, our team of tech documentation writers always found it difficult to collaborate. Each member had to work on a different page, topic or section and finally it was all brought together. Not so with Zoho Wiki. The wiki administrator can set page-level permissions allowing for fine-grained access control to who sees what. For example, when a product's help pages are being created, the Read/Write Access is set to Group, meaning no one from the outside world can view it. Once the documentation gets done, the Wiki permission is set to Public and everyone is able to access those pages. The same's true for new documentation pages getting added all the time to a Wiki.
3. WYSIWYG Editor
Most wikis need the wiki syntax to be followed. For example you have to write **Zoho** in order to make Zoho appear as bold. This is one reason why wikis haven't proliferated as much. But we want Zoho Wiki to be a wiki for all. It has a powerful WYSIWYG editor which allows you to format text as you like, insert URLs & tables, play with pictures / images etc.
4. Page Organization
The sitemap provided by Zoho Wiki allows creation of sub-pages and lists them as a hierarchical index (folder view) of the wiki pages. Pages could be created and re-arranged easily by drag-and-drop.
5. Version Control
Zoho Wiki saves all versions of a web page. And the evolution of the documentation can be tracked as any two versions of a page can be compared. A page can be reverted back to an older version, if need be.
6. Search Engine Optimization
The zip file we had for our help documentation didn't help when it came to search engine optimization. There were lots of valuable info in those pages which the search engines didn't have access to. But all wikis made public in Zoho Wiki are crawlable by search engines. And the tags you add for wiki pages automatically make up the keywords meta tag. The name of the page is taken as the title tag. Also, Zoho Wiki has a good PR in Google. Since all the wikis you create are sub-domains of the Zoho Wiki URL, you have a nice chance of getting a good page rank, resulting in your pages turning up tops for related search queries.
Searches for Olympics 2008 stats, entrepreneurial marketing, CRM online help in Google all have Zoho wikis within the first 3 places.
7. No Expertise needed
There is typically a learning curve involved with any help authoring tool. It takes some time to know all the functions and master them. But with Zoho Wiki, you can hit the road running. Sign up for free with a username / password, get invited to the appropriate wiki and start working on the content right-away.
8. Searchable
The pages of a Zoho Wiki are regularly indexed and hence are easily searchable. There is a search box available in evey page where you can type page names, tags, words or text phrases within a page and search for them within a wiki.
9. Customization Options
With help authoring tools, you should have a thorough knowledge of HTML in order to make your web pages appear the way you want. With Zoho Wiki, there are a lot many customization options available. Like having the side panel to the right or left, including your organization logo, customizing the header/footer panes, choosing a skin color etc. There is CSS support too. If you know how to work with style sheets, you can easily make your wiki look unique (like this one, for example).
10. Easy maintenance
Before, we had to upload zip files to our site and it required webmaster's help. Whenever there was a small change/addition to any of the documents, a whole set of steps had to be followed. The tech writer updates the specific page, a new build (a zip file) is made to reflect the changes, the zipped file is mailed to the webmaster team, the webmaster team uploads the build to a test site and mails back to the product team asking for approval, the product team downloads the zip from the test site and sees whether everything's OK, gives approval to the webmaster for uploading to the site and finally the webmaster uploaded it onto the site. Now with Zoho Wiki, it is an one-click process. Make the necessary changes in the appropriate wiki page, save it and you are done. The latest changes get reflected on the site.
Some of the tech documentation that we have on Zoho Wiki : Zoho Invoice, Zoho CRM, Zoho Wiki's itself, Zoho Show, ToonDoo and more. Going forward, we plan to host almost, if not all, of AdventNet's / Zoho's web pages on Zoho Wiki in a phased manner.
Switch to Zoho Wiki now for all your help documentation needs.
Olympic fever has gripped many of us. This edition could provide a much closer finish at the top of the table with China and USA running head-head. China being the host nation, could have the home advantage to topple US leadership this Olympics. Anyway lets wait and watch....
Some of the Olympics enthusiasts here at Zoho thought about building a Live Olympics 2008 Dashboard for a quick preview of the latest trends. We used Zoho DB & Reports to upload the latest Olympics results periodically and built some insightful reports. We designed a live dashboard using Zoho Wiki collating some of the top reports created. You can access this @ http://olympics2008.wiki.zoho.com
Some of the reports available:
1. Day by Day Medal progress in Olympics 2008 of top performing countries
2. China vs USA head-head comparison
3. Top 7 countries - By Overall Medal count, By Men Event Winners, By Women Event Winners
4. Performance of a Country when being a Olympics Host vs as Non Host
5. many more...
You can also access the entire public Olympic 2008 database done in Zoho DB & Reports.
So just bookmark the Olympics Dashboard, keep track of the progress and enjoy the games.....
You have created a couple of Zoho wikis and have shared it with your team or made it public. Now you would like to be notified whenever someone edits your Wiki or a specific Wiki page. And here's one more scenario - you want to watch a public Wiki that you are interested in. Zoho Wiki's 'Watch this Wiki/Wiki page' option comes in useful.
You can either choose to watch a specific wiki page or a whole wiki.
And you will be notified by email whenever there's some edit happening to that wiki page or wiki. Use this Zoho Wiki feature to keep yourselves up-to-date on wikis you own or your favorite wiki.
We get this question quite often -
Does Zoho offer a backup function which will let me download all my data?
We have various options depending on each Zoho service.
Zoho Writer : Offers a variety of different formats that you can export a document to - doc, docx, pdf, odf (odt), latex, sxw, html, rtf & txt. Click on Export to see the options.
Also integrates with Google Gears. Offers upto 50 documents to be downloaded to your desktop. You can access these documents from http://writer.zoho.com/offline. Click on Go Offline to download Google Gears and your Zoho Writer documents
Zoho Sheet : Click on Export. Again offers a wide variety of options from xls to pdf to ods to xml. There is also a batch export option available from the sidebar.
Zoho Show : Open a presentation. Click on Export and you will see the options available (ppt, pdf, pps and odp)
Zoho Projects : Export all your tasks as an xls or csv file. Under Tasks and Milestones, click on Export button
Zoho Creator : Export all your data as xls, pdf. Also as RSS, JSON feeds etc.
Zoho Wiki : You can download all the pages of your Wiki as a zip file. Available under Settings -> Click to download the backup
Zoho CRM : Choose the module (Leads, Contacts etc) and click on Export. You can also export all your CRM data in one go also. We charge a nominal fee of $10.
Zoho DB & Reports : Export your reports as csv, pdf or an image file
Zoho Invoice : Export each invoice, estimate as pdf. Export customer's info as VCard (vcf).
Zoho Notebook : Has an Export as mht option. The exported page can be viewed in Internet Explorer.
We will be coming up with more export options in upcoming updates.
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