Zoho Chat is one Zoho app that is integrated across all our applications. With its integrated chat bus, Zoho Chat enables instant messaging across all our apps. Starting today, Zoho Chat will support Jabber protocol. This means, if you have a Jabber client, you can login with your Zoho credentials to chat with your colleagues. This obviously works with multitude of Jabber clients including desktop, web and mobile clients.
In our 2.0 release, we supported Jabber on the client side allowing you to connect to other Jabber networks from Zoho Chat client. With this release, Zoho Chat supports Jabber protocol on the server side allowing you to connect to Zoho from any chat client (we currently support only encrypted connections). This opens up many interesting use cases.
If you are like me, who prefers to be constantly connected, you can login to your mobile client and run the app in the background. You’ll be notified whenever someone tries to contact you (if the mobile app supports push notifications).
On your Jabber clients, you can view the status of other members, view their profile photos, receive typing notifications, set your status and more. Here are some instructions on how to configure Zoho in some Jabber clients. As this is pretty standard, it should work in most of the standard clients.
Idle detection is also supported with this release (currently supported only with Jabber connections). One of the major feature in our Jabber Support is you can fetch the Zoho Groups (Personal groups) from your client and can start a group chat from your favorite desktop client.
One of the most requested feature from our customers is the ability to support their customers from a desktop client. As you may know, Zoho Chat can be embedded on your website to receive support requests.
With this release you can receive notifications from your website visitors in your desktop client (currently supported only in psi). Once you receive the invitations, you can accept the invitation to start a chat session with your website visitors.
Zoho Chat has a notification system which alerts the user when a document is shared or when someone responds to a topic in Zoho Discussions or when you missed a chat etc. This notification system is now available on your desktop client as well.
Here is the generic info you’ll need to try Zoho Chat on your favorite chat client.
Username: Zoho username
Password: Your Zoho Password
Jabber ID: firstname.lastname@example.org
We hope you like these new features. Please let us know your feedback.
Zoho participated at the recently concluded ‘World Classical Tamil Conference‘ that happened from June 23-27 in the southern city of Coimbatore, Tamil Nadu, India. To coincide with the conference, we released the UI of four of our services – Zoho Mail, Zoho Writer, Zoho Sheet and Zoho Chat – in Tamil. A slide show of the Zoho services’ screens in Tamil below.
You can choose Tamil as your language by clicking on the ‘Edit’ button in this page here – https://accounts.zoho.com/u/h#profile/personal. And you’ll have to set the language preference of your browser to Tamil (in Firefox, Tools -> Options -> Content -> Languages).
Zoho services are available in multiple languages already and we are continuously working on having the UI in more languages.
Meeting is our Web Conferencing solution which lets you host meetings
and remote support sessions. This is another app that we use extensively
internally as well. While you can host a meeting from http://meeting.zoho.com,
the application is integrated contextually with other Zoho Apps to
quickly start a meeting from other app. Lets us look at some of the
Zoho Meeting in Zoho CRM
If you maintain all you contacts in Zoho CRM and would like to start a
meeting with your contact, Zoho Meeting is contextually integrated in
CRM. When you view a contact in Zoho CRM, you’ll notice a ‘Meet Now’
button on the right. Clicking on this will start a Meeting session with
that user. It’ll automatically send out a Meeting invite to that user.
Zoho Meeting in Zoho Chat
If you use Zoho Chat, you’ll notice the option to start a meeting session right from Zoho Chat. Again, a meeting invite will be sent automatically to the user.
Zoho Meeting in Zoho Show
This is one of my personal favorites. If you do many presentations over
the internet, this will come in handy. Many times, you just need slides. But
occasionally, you’ll have to demo something from your screen. In such
cases, Zoho Meeting integration in Zoho Show is very handy. While doing
a remote presentation, you have an option to start a meeting directly
to share your desktop. Attendees will view your slides as well as your
Note that all these three are contextual integrations. You don’t have to go to Zoho Meeting to start a meeting session.
Are there any of other Meeting integrations you’d like to see? If so, please drop us a line.
The chat bar you see at the bottom of applications like Zoho Mail, Zoho Business, Zoho Docs does a lot of useful things. Most of them has got to do with your presence status and the bar helps you in chatting live with your contacts who are online. But there’s one other important feature – notifications. The little bell icon adds a number to itself whenever there is a new notification.
You get notified for a good many work instances.
1. When you are offline and someone sends you a chat message
2. When someone shares a Zoho document, spreadsheet or presentation.
3. When you upload a file to Zoho Docs
4. When you make a post in a Zoho Discussions forum and someone responds to it. You get notified when you watch someone or a forum too.
5. Users can send a direct notification message (instead of a chat message) to their Contacts / Groups from Zoho Chat
You can see the past notifications history by clicking on the Feeds link.
So, watch the little Notification icon at the bottom-left when you login to Zoho the next time. It might have some important notifications for you The chat/presence bar itself will continue to evolve as we have planned for more useful features to be delivered through it.
As you may know, we have been focusing a lot on integration between Zoho applications. For a end user, it is important that Zoho
applications fit well into his workflow and integrate well with third party applications/services as well. Apart from integrating Zoho
applications, we have also integrated Zoho with many third-party
applications. Infact, we have too many such integrations. So I’ll split
this into multiple posts and expand on some of our integrations with non-zoho applications
Integration with Google/Yahoo
us start with login. We don’t mandate you create an account with Zoho
to try our apps. If you are reading this, you probably have a Yahoo
or a Google account, right? So we figured, we’ll just let you login to Zoho with you existing accounts. This way, you don’t have an
additional username/password pair to remember.
EchoSign Integration in Zoho Writer
If you are working on an agreement or any other document and you need to get it signed/approved, EchoSign is a great service to use for electronic signatures/approvals. To
make the process seamless, we integrated EchoSign into Zoho Writer. So you work on a document and with a click or two, you can send
the document for approval. You’ll find EchoSign integrated as ‘DigiSign’ option under the ‘Share’ MenuTab in Zoho Writer.
Flickr & Picasa Integration in Zoho Show
When you try to insert an image in Zoho Show, apart from uploading the
photos, you’ll notice two options – Flickr & Picasa. If you already
have your images uploaded in other sites, why re-upload them to Zoho.
So we integrated Flickr & Picasa into Zoho Show to let your embed
those images into your presentations.
Paypal, Google Checkout & Authorize.net integration with Zoho Invoice
Sending out invoices is just one part of the story. If you want to
receive payments, your invoicing system needs to have multiple options
for your customer to choose. Zoho Invoice integrated multiple payment
gateways to receive payments – Paypal, Google Checkout and
Integration with multiple IM Networks in Zoho Chat
With Zoho Chat 2.0, we added multi-protocol chat support. This lets you
chat with users from other IM Networks including Yahoo!, Google, MSN,
AIM, ICQ or any network that supports the Jabber protocol. As Zoho Chat is integrated across mutliple Zoho Apps, you’ll be able to chat with members from other IM Networks no matter which Zoho App you are in.
There are just a few examples of external services integrated into Zoho
Apps. I’ll talk about other integrations in follow-up posts. Meanwhile,
if are there any third-party integrations you wish to see in Zoho,
please let us know.
- Sheet integration with CRM
- Writer & Sheet integration in Zoho Projects
- Meeting & Chat integration in Zoho Show
- Creator Integration in People
- Projects integration in Invoice
- Writer, Sheet & Show integration in Notebook
- Writer, Sheet & Show integration into Wiki
- Chat integration in Writer, Sheet, Show, Notebook, Meeting etc
Here in this post, let us look at some of the integrations we have added since then. Here we go…
Writer, Sheet & Show integration in Zoho Docs
we introduced Zoho Docs, we not only aggregated all your documents from
Zoho Writer, Sheet & Show, we also added the ability to open these
documents right within Zoho Docs. With Writer, Sheet & Show
integration in Zoho Docs, we let you open documents as a tab in
view-only mode within the Zoho Docs application. You always have an
option to ‘Edit’ these files which launches the appropriate Zoho
application in a new window.
Zoho Mail Integration in Docs and Vice Versa
Zoho Mail, we added an option to attach documents directly from Zoho Docs. This is a simpler way to send documents created in Zoho.
Similarly, if you are in Zoho Docs, we integrated Zoho Mail to email
your documents. Additional information about this integration is
Zoho Chat Integration with Mail, Docs, People & Business
I previously talked about Zoho Chat integration, we had Zoho Chat
integrated with Writer, Sheet, Show, Notebook & Meeting. We now
extended this integration to Mail, Docs, People & Business. This
means you’ll see the consistent chat bar at the bottom across all Zoho
Apps allowing you to chat with members in your buddy list. With Zoho
Chat supporting multiple IM Networks, you can now seamless chat with
your buddies from other IM Networks no matter which Zoho Application you are in.
Zoho Meeting Integration in Zoho Chat
previously talked about Zoho Chat integration with Zoho Meeting. This
time, the integration is the other way around. We integrated Zoho
Meeting in Chat. This means, while chatting with other users in Zoho
Chat, if you have a need to share your desktop with other users, you
can do so with a single click. As Zoho Chat is integrated with multiple IM Networks (Yahoo,
Google, MSN, AIM, ICQ & Jabber), you can share your desktop with
users from any IM networks.
Zoho Meeting Integration in Zoho CRM
Zoho Meeting is contextually integrated into Zoho CRM. When you
search for a contact in Zoho CRM, you’ll see an option on the right to
start a quick one-on-one meeting with that user with just a click. As Zoho Meeting is free for one-on-one meetings, you need not be a paid Zoho Meeting user to try
are some of the new integrations between Zoho Apps. We have few others which I’ll expand in a future post. We also have some interesting integrations coming. Stay tuned.