It’s been almost a year since we officially
launched Zoho Discussions
and so far, the number of businesses that deploy Zoho Discussions has steadily increased. With the increasing popularity, come a large volume of feature requests from our users. Out of which, one of the most highly requested features is the ability to use Zoho Discussions in multiple languages as it greatly helps our customers to reach and engage a large of number of people worldwide who speak different
languages – especially non-English speakers.
In order to better serve our customers all over the world, Zoho Discussions now supports 10 different languages: Chinese, Dutch, English, French, German, Japanese, Norwegian, Portuguese, Spanish and Turkish. And Zoho Discussions offers
you two ways of implementing language support for your user community:
Customer support is one of the most commons scenarios Zoho Discussions is used (and designed!) for. There are many types of customer support – Zoho Discussions is oriented towards the self-service/community-driven one: customers themselves helping each other through customer support forums. This of course makes sense for a number of reasons. Not only it is more economical for companies to provide support this way, but it also provides a better support experience for customers, who get better answers from real customers in similar situations.
We recently introduced a few new features that make Zoho Discussions-powered online customer support forums even better. As with other things Zoho, we’ve been using them for our own internal forums (which we use quite extensively!) as well as using them silently in our customer-facing forums.zoho.com.…
libraries like jQuery. When John Resig from jQuery blogged about his issues with Google Groups,
we approached him to offer Zoho Discussions for free as we immensely
benefit from jQuery. After evaluating several discussion forums, John
finally decided to go with Zoho Discussions.
We ended up analyzing countless solutions but in the end we chose to go with Zoho Discussions. A combination of decisions drove us to this decision:
- Zoho Discussions seamlessly integrates both regular, forum-style,
discussions and Q&A. Additionally all the moderation and
administration tools are designed around building and managing a slick
workflow for answering questions and concerns.
- The Discussions team at Zoho has been incredibly accommodating. Not
only providing all the hosting for free but going out of their way to
fix concerns and integrate our full Google Groups back history.