Zoho Blogs

Bridge the Gap between your Customer Support and Engineering…

Siddharth — Wed, 16 May 2012 19:38:02 +0000

Don’t stop with tracking your tickets to closure. Now submit a bug for a ticket and track them too.

We are glad to announce that Zoho Support is now integrated with Zoho BugTracker. Organizations using Zoho Support and Zoho BugTracker can ensure seamless communication between your customer support and engineering teams. Your support agent can file a bug for a ticket which can be tracked till closure by staying within Zoho Support. Also both the teams can collaborate on a bug/ticket by leaving a comment in them, which stays synchronized between the applications.…

Group Calendar Support & Other Neat Updates in Zoho Calendar

Hari Murali — Wed, 16 May 2012 15:30:22 +0000

There is no refuting the fact that be it work, family or friends, in order to get things done, it is necessary to be on the same page as a group or with your group.

At times, it is crucial for each person in a group to be aware of everyone’s calendar of activities. This is tough considering other complications like employees in the same company sitting at different time zones, teams changing frequently and what not.

Well, in relation to these thoughts, we are glad to share with you the latest update to Zoho Calendar.…

Introducing Zoho Sites, Free Website Builder for your Business

Raju Vegesna — Tue, 15 May 2012 16:05:05 +0000

We are excited to announce a new addition to our broad application portfolio; Zoho Sites. This new application is a website builder aimed at simplifying website creation, including mobile websites. Users can create websites easily just by dragging and dropping elements, without having to write even a single line of code.

There are hundreds of Website builders available in the market already. Then, why are we launching Zoho Sites now?

At Zoho, we want to offer a broad set of business tools, so that you can run your entire business on Zoho.…

Customer Spotlight: Nubifer’s search for an accounting software ended with Zoho Books

Reshma Roy — Fri, 11 May 2012 13:26:02 +0000

With companies relying more and more on newer technology to remain competitive, it becomes crucial for the decision makers to be aware and unbiased towards better solutions. Reduced IT costs, faster implementation and better collaboration is making the technology heads see cloud computing in a different light.

Nubifer Inc has taken it upon themselves to help companies welcome cloud computing with open arms. Their talented consultants, along with their slew of products and services like SaaS (Software as a Service), CRM (Customer Relationship Management) , HRIS (Human Resource Information Systems), PaaS (Platform as a Service), enable companies to migrate to the ‘cloud’ smoothly and cost efficiently.…

Just In: Engage and Support your Customers in Twitter and Facebook with Zoho

Rodrigo Vaca — Thu, 10 May 2012 16:15:40 +0000

We are excited to share with you the newest update to Zoho Support. We have just enabled social media integration with Facebook and Twitter so you can engage and support customers through those channels, seamlessly integrating Tweets and Facebook posts into your existing operation to increase your social reputation while improving your overall customer experience. Today’s connected customers expect a high level of support – and customers are increasingly taking to social media to get their problems fixed. You need to make sure you’re listening and have the right tools to face this new reality.…

Doing a task more than twice? Then, Automate it.

Sharanya R — Wed, 09 May 2012 15:11:52 +0000

“Anything that you do more than twice has to be automated.”
-Adam Stone, CEO, D-Tools

Our daily work pattern will have certain activities that we repeat on and off. And when I say ‘on and off’, it means several times that span the entire workday. Take this typical cold calling scenario, for example:

You, as a sales rep, have a list of leads that you call on a daily basis.
Now, every time a lead accepts your proposal, you send a ‘Thank you’ email to the person.

CRM Usage Trims Repetitive Tasks from Minutes to Seconds

David Spark — Wed, 09 May 2012 05:02:48 +0000

Since Mark Alvarez, President of La Tortilla Oven, started using Zoho all of his contacts are inline and he can actually trace all conversations instantly. In the past, Alvarez admitted he would spend minutes digging up emails just to track past conversations.

What he also loves about Zoho is the integration of all the other modules. For example all his products are integrated with customer preferences and orders. Something that would usually take five minutes to do is now taking no more than 15 seconds.…

Zoho Recruit: Integration with Jobaline’s Pay-per-Pick

Rina — Mon, 07 May 2012 13:59:20 +0000

Today we are happy to announce our new integration with Jobaline’s pay-per-pick platform. For the first time in the recruiting industry, recruiters and small businesses will be able to reach unique candidates by posting jobs on premium job boards and pay only for qualified candidates. Combining Zoho Recruit and Jobaline creates a powerful cloud-based end-to-end recruiting solution.

Benefits using Jobaline’s Pay-per-pick

100% risk free – there is no obligation to buy
A reach of a national job board: over 60% of the candidates are exclusive and won’t be found on other job boards
There are no time limits on your posting – it runs until you find qualified candidates
Save time – read resume summaries candidates wrote for you – instead of generic resumes

Highlights of the Zoho Recruit – Jobaline integration

End-to-End recruiting solution, from job posting to interview, all in one application
Pay-per-Pick job advertising to the Job.com Network of over 33M registered job seekers, available right from within Zoho Recruit
Job application organized and stored in Jobaline – keeps email inbox clutter free
Picked candidates are directly uploaded to Zoho Recruit – no data copying
Available to all editions of Zoho Recruit, no job limits for free edition users

We hope you like it.…

CRM Centralizes Data So Everyone Can Better Service Customers

David Spark — Fri, 04 May 2012 05:30:27 +0000

What most companies want out of their CRM is customization to generate reports, said Crisantos Hajibrahim of VIWO, a reseller of Google Apps and integrator of popular Zoho apps such as Zoho CRM and invoicing.

Generating reports is the most important aspect of CRM, said Hajibrahim who echoed Gene Marks’ top point in his keynote at the Zoho User Conference, Zoholics, in Burlingame, California.

To generate those reports, you need data. And it’s not just any data, it’s data that’s lined up for your needs.…

Email your files to Dropbox via Zoho Projects

Celina — Wed, 02 May 2012 14:06:51 +0000

Last week we announced Dropbox integration in Zoho Projects. On this front today we’re listing out the possible ways to sync files in Dropbox via Zoho Projects.

Here’s how it works :

Email files and sync it with Dropbox
In Zoho Projects, every folder is associated with an email address. Just copy this email address compose a mail along with an attachment and click send.That’s it, your file is uploaded in Zoho Projects. And if this folder is configured for syncing with your Dropbox presto…your file is now available in your Dropbox account.…