CRM Buyer: How can your products help your customers' bottom lines in the near term?Vembu: We offer what I believe is the lowest cost per seat pricing in the industry -- and it is a full, rich product. This is not new pricing -- it has been a consistent philosophy, but it is resonating even more in this economy. First three users are free, and the fourth user is billed at (US)$12 per user per month.
CRM Buyer: What are some of the brightest spots for your company right now?
Vembu: We focus on small companies -- three-, five-seat customers. But we are now seeing larger customers emerging, such as 50 to 100. Also, there is a growing recognition of the maturity of our product.
Read the full interview here. And next is a post by Josh Colter @ Elias Interactive, who offers professional services on Magento, an open-source eCommerce solution, titled 'Implementing Zoho to Manage Client Relationships'. Excerpt from the post :CRM Buyer: What is it about your product that makes it better?Vembu: As we move to becoming a more fully integrated suite, customers get even more value for their money. Our project management integration, for instance, includes that functionality in the overall suite -- it is not something that has to be integrated from another vendor. That is a serious consideration with IT budgets under pressure now.
CRM Buyer: Besides the cost issue, how else do you compete with other names in this space?
Vembu: We are building up our other features, such as email and calendaring. Those are a good way to get in a prospect's door and then introduce them to other Zoho offerings.
So, if you are looking for a CRM solution, give Zoho CRM a try. It's free for the first 3 users. From the fourth user onwards, the Professional Edition costs $12 per month and the Enterprise Edition just $25 per month.This weekend we switched to a new CRM system here at Elias. I evaluated several different options including Salesforce.com and Highrise before ultimately selecing ZohoCRM. It seemed like every system I looked at either was too simple or too expensive.
Since we are small, every penny counts and every minute saved is valuable to us. Our objective was to create a form on our website where new potential clients can submit a request for more information. A CRM tool was desperately needed in order to collect the new contacts, file them in on-demand software, trigger an immediate email to let them know we will follow up soon, and send a notification email to me with the info that they filled out on the form. Turns out this was harder to find than I expected. Enter Zoho.
Other companies out there do this sort of thing, Zoho just does it for $25/month/user. So far I have customized the lead fields, mapped them to a form, and pasted the HTML to our “Request a Quote” landing page. Also, the software is set to automatically send me an email with the completed fields and create a follow up task due the next day. Next week I plan to set up the triggered email response to the interested client.
Hey guys, just wanted to make a quick correction regarding Josh Colter and Elias Interactive. Elias doesn't make Magento, we offer professional services around Magento and are a web development and design shop. Varien.com makes Magento. Thanks for the pingback though! Eric - Project Manager, Elias Interactive
Thank you for the clarification Eric. We made the correction.
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