Provide Remote Assistance with Zoho Meeting

srk  February 26, 2008 08: 54 am    

Many of you would have wanted to remotely assist your friends or parents over installing a software or setting right a configuration in their computer. And support personnel have the requirement of troubleshooting a problem in their customer’s premises. While this was possible by tweaking Zoho Meeting’s options (specifically, by setting the Presenter as the Customer/friend while creating a meeting), this wasn’t very intuitive, and rightly so :) Hence, we came up with a ‘Remote Assistance’ feature in Zoho Meeting specifically for this purpose - providing remote support to your friends and customers.

To use this, go to http://meeting.zoho.com and click on the Remote Assistance tab. You will see 2 options - Start and Join. Enter the email address of the person whose desktop you want to see (person whom you want to provide Remote support/assistance to), and click Start. You should see a screen like this :

startremote.JPG

And you should see a viewer opening in your PC, which will wait for the Presenter (person on the other side) to join the session. An email will be sent to the person to join the session. Otherwise, you can ask them to go to http://zohom.com (short form for Zoho Meeting :) ) over phone or IM and enter the 9 digit Session Id (that you’ll see on the web page) to join your session.

remotestarted1.JPG

Once the person joins the session, you should be able to see his/her desktop. Now, if you want to ‘take control’ of the PC and debug/trouble shoot issues, you can press the Request Control button in your toolbar, and you will gain control of the PC automatically! This should hopefully help you provide Remote Assistance in  a few clicks!

remotecontrol.JPG

Do give Remote Assistance a spin and let us know your thoughts and comments. In case of issues/queries our id is support (at) zohomeeting (dot) com or srk (at) zoho (dot) com.

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Comments

  1. Agel
    May 27th, 2008 | 11:20 pm

    Hi,
    Thats amazing… Now I can provide my client online support. and can solve their technical problem from my office only… but is it safe?

  2. SRK
    June 2nd, 2008 | 12:59 pm

    Hi Agel,

    All Meeting traffic from the Presenter PC and your computer as well, is via a Secure Socket Layer (SSL encrypted traffic), which no one can sniff.
    And we leave no traces in registry, system files etc. after the session is done with.

    We don’t require/use any additional ports apart from the standard ports 80, 443.
    Hope that addresses your concerns..

    Please do try out Zoho Meeting and let us know what you think..

    Have a nice day,
    Cheers
    SRK

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