Inc.com did an article featuring '10 Free (or cheap) tools for start-ups' with direct feedback from the field. Zoho CRM is the first one on the list - Slideshow here.

It looks like Chadd Bennett of RetroRazor is using Zoho CRM and he found this useful. Here is what the article says...

Every start-up founder uses free or inexpensive online resources to get his or her company launched. Chadd Bennett of RetroRazor, a Seattle-based company that sells old-fashioned safety razors, provided us with a list of the tools he found to be the most helpful. First up, he recommends a CRM application. “Until recently, we used a Google spreadsheet to keep track of the retailers buying our razors," Bennett says. "But we just started using a program called Zoho CRM. I chose it because up to three people on each account can use it for free. Plus, it’s established enough that I don’t think it’s going to disappear. We only use it for our retail clients, not for individual customers, because we have hundreds of them and it would take too long to enter their information into the database.”

Chadd has good points in there. For Zoho CRM (also for all Zoho Apps), we start with a generous free version, which means you can start using the CRM app for FREE. And as your business grows, you can expand the usage and still not pay for the first three users - they are always free. The logic is pretty simple with the free version - Start free, you grow and we grow.

I am also very glad that Chadd realized that we are established enough that we are not going to disappear. Hopefully the recent name change of our parent company to Zoho Corporation will reinforce this.

Thanks a lot for recommending us Chadd and keep expanding your usage with Zoho.