For over an year, Zoho Discussions has been helping businesses and non-profit organizations create and foster communities that involve and empower its members and help crowd-source decision making.
One of the design goals of Zoho Discussions was to reduce the amount of technical expertise administrators needed to setup and maintain an user community. But one of the things we’ve heard loud and clear is that many of our customers did not find the initial setup process as easy as they’d like it to be. The main reason was that Zoho Discussions setup management had so many options and controls that it took some time to get used to.
We also realized that our customer base was broadly split into two main segments – those who wanted to setup a private community (for improving employee engagement, supporting private beta launches etc) and those who wanted to set up a public customer support community.…
One of the challenges of running an online community is who you invite or let in to participate.
While some communities are “open”, some other communities, as a result of their nature, tend to be a bit more vigilant about who can come in and read/post.
Zoho Discussions has for long supported membership and provides fine-grained control over who can access and participate in a conversation, but today we are building on that and making it a bit easier.
We built a nifty feature that simplifies life for community admins:
Membership requests allow visitors to apply for memberships that the community admin would then evaluate and grant. If adopted for your community, this subscription feature in Zoho Discussions will help you know your users better and also help reduce spam. This is also ideal for open communities where you would like to know your users better before you allow them in to participate.…
It has been more than a month since we wrote about any thing new in Zoho Challenge. However, our friends and fans out there have made sure that it was not quiet on the media front. In the past 6 weeks, Zoho Challenge was covered in several blogs, newspapers and was also mentioned in
program and just yesterday at
Teacher Boot Camp
. Not only that, in the period, the volume of users using Zoho Challenge has almost tripled – of course without any strain on the
Consistent with serious usage, we have received lot of feedback and feature requests from our users. We have been continuously adding power to Zoho Challenge and the precious feedback we received from users like you have helped us refine and fine tune the product significantly. Over the next few weeks, we will unveil each of these features and enhancements done to Zoho Challenge.…
You cannot improve what you cannot measure! In this day where inbound traffic is everything for a website, webmasters can’t live without Web Analytics tools. They give you hard data about how your website was accessed, the usage patterns, user interests and trends and so on.
However, they cannot tell you semantic data about your application. For instance, Google Analytics cannot tell you the efficiency of your support reps, or the rate of participation of your customer community. It cannot tell you whether your users really “found” the answers to most of their questions or they just kept shooting in the dark till they got frustrated. It cannot tell you if ideas are languishing without votes or questions without answers. You will need special tools for that.