Make it easy for customers to join your Remote Support session

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When you conduct a remote support session to fix a problem in your customer’s computer, avoid directing him with a lengthy process like go to url, download and run the file, enter session Id, etc. Zoho Assist makes it simple with various ways of inviting your customer to join remote support session in a few seconds with just a click!

Invite in the way it suits to the customer and you

Invite by Email
Just after starting remote support session, invite your customer instantly using ‘Invite by E-mail’ option from your the Technician window itself. Your customer can join the session with a single click on the link from his email!

Invite with Support URL
Your customer is out of reach of email and you are wondering how to invite him for your remote support session? Don’t worry, you can invite him just by copying the support URL from Zoho Assist Technician window and sending it through IM or chat. Your customer can join the session automatically using this invitation link.

Various ways of inviting remote customer

Invite through Phone
When none of the above works out well for your customer, you can provide him with the unique session Id displayed, through phone. Your customer can join the remote session by providing the Session Id in Join web page ( https://join.zoho.com). At once he clicks on the join button, he will join the session automatically! (This needs java plugin installed in your customer’s browser)

Join from your Website
You can also embed remote support widget in your website or blog, so that your clients can join the remote support session from your own website. By this way, you can provide remote support extending your website experience to your customer, rather than directing him to Zoho Assist webpage. Just provide the unique session Id to your customer and ask him to join from your website.

What are you waiting for? Start a remote support session now and invite your customer instantly!

Track your Meetings from Soup to Nuts

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When scheduling meetings with tons of customers, it is mighty difficult to keep track of everything. Zoho Meeting helps you track your online meetings easier, right from scheduling meetings, adding to your favorite Calendar App, ensuring your invitation email delivery to your customers, till getting reminded just before your meeting. Our settings for calendars, email reminders and invitation email failure notifications will help you to achieve this. Enabling calendar settings will generate an event in your calendar for the meeting at the scheduled time. If you reschedule the meeting, you need not change your events, calendars will be updated automatically!

Keep track of your scheduled meeting easier

Track using Google Calendar
Enabling the ‘Add meetings to Google calendar‘ setting will create an event in your Google calendar, for each meeting created in Zoho Meeting. When you invite your attendees with their GMail id, the meeting event will be added to their Google Calendar automatically! You may need to provide your authentication credentials and approve access to your Google account.

Track using Zoho Calendar
Of course, you can also track all your scheduled meetings using Zoho Calendar. By default, all your scheduled meetings will be added as events in Zoho Calendar. You can change this behavior in Settings tab.

Add to Outlook CalendarAdding to Outlook and other Calendars
If you are using Outlook, Yahoo or other Calendar Apps, you can add events to your calendar by clicking on ‘Add to my calendar‘ link from the invitation email or the web link. The event will be automatically recognized and added in your favorite Calendar App.


Ensure Invitation Email Delivery
Invitation Mail Failure Notification
The fact is, in most cases with other platforms you never really know if your invitation has reached your customers successfully. With Zoho Meeting you don’t have to worry about it, you can ensure the delivery of invitation email to your customers. If, for some reason like wrong email Id or customer’s mail server issue, the in
vitation mail gets bounced or not delivered to the Participant’s inbox, you will receive the delivery-failure message as a feed. You can view this in your left bottom notification bar once you login to Zoho Meeting. You can then re-check the email address and decide to resend the invitation mail, or re-invite your Participant.


Email Reminders

Most of us wanted to avoid eleventh hour frenzy for the meetings. Get reminded by emails at your preferred time span before the meeting starts. You can enable ‘Email Reminder‘ option and receive reminder emails a few minutes, hours or even a day before the scheduled time. With this setting enabled, all your meeting attendees will also receive the reminder invitation email.


What are you waiting for? Schedule a meeting with Zoho Meeting today and track your meeting ea
sier!

Experience faster and smoother Remote Support

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With the highly improved quality and connection speed of Zoho Assist, you can now connect and control your customer’s computer much easier and faster, regardless of their Operating System ( Windows / Mac / Linux ). Default viewing experience and remote control access in cross-platform support is made better and faster.

Better quality for remote Mac OS support
As you know well, Zoho Assist supports all flavors of Mac OS. Now, we have specially increased the support quality and connection speed for the Mac OS, suiting its higher resolution and enhanced graphics, to provide better screen sharing experience.

Connect Faster. Support your customers easily. Smoother keyboard synchronization
Typing and working with remote keyboard is breeze with the refinements made in keyboard synchronization. Whether you are in your customer’s computer or remoting into another Server in your customer’s LAN, or working on the remote browser / desktop, you will have smooth and consistent remote support experience, just like working in your own PC.

Multiple monitor support and reduced color quality featureEasy switch between monitors
Does your customer has multiple monitors and you want to assist them remotely? No worries. Now switching between monitors is much faster with Zoho Assist (Currently, multiple monitor is supported in Windows OS only).

Quick access with Reduced Color Quality
Even if your customers are in slow network connection, you can still connect with them easily by reducing the Color Quality from your toolbar and get quick access to their Desktop.

Hope you find these enhancements useful. We will continue to provide you with a better and more comfortable remote support experience. Try Zoho Assist and share your experience with us.