Make it easy for customers to join your Remote Support session

Posted on April 25, 2012 by Muthumeena

When you conduct a remote support session to fix a problem in your customer’s computer, avoid directing him with a lengthy process like go to url, download and run the file, enter session Id, etc. Zoho Assist makes it simple with various ways of inviting your customer to join remote support session in a few seconds with just a click!

Invite by Email
Just after starting remote support session, invite your customer instantly using ‘Invite by E-mail’ option from your the Technician window itself. Your customer can join the session with a single click on the link from his email!

Invite with Support URL
Your customer is out of reach of email and you are wondering how to invite him for your remote support session? Don’t worry, you can invite him just by copying the support URL from Zoho Assist Technician window and sending it through IM or chat.…

Track your Meetings from Soup to Nuts

Posted on April 13, 2012 by Muthumeena

When scheduling meetings with tons of customers, it is mighty difficult to keep track of everything. Zoho Meeting helps you track your online meetings easier, right from scheduling meetings, adding to your favorite Calendar App, ensuring your invitation email delivery to your customers, till getting reminded just before your meeting. Our settings for calendars, email reminders and invitation email failure notifications will help you to achieve this. Enabling calendar settings will generate an event in your calendar for the meeting at the scheduled time. If you reschedule the meeting, you need not change your events, calendars will be updated automatically!

Track using Google Calendar
Enabling the ‘Add meetings to Google calendar‘ setting will create an event in your Google calendar, for each meeting created in Zoho Meeting.…

Experience faster and smoother Remote Support

Posted on March 22, 2012 by Muthumeena

With the highly improved quality and connection speed of Zoho Assist, you can now connect and control your customer’s computer much easier and faster, regardless of their Operating System ( Windows / Mac / Linux ). Default viewing experience and remote control access in cross-platform support is made better and faster.

Better quality for remote Mac OS support
As you know well, Zoho Assist supports all flavors of Mac OS. Now, we have specially increased the support quality and connection speed for the Mac OS, suiting its higher resolution and enhanced graphics, to provide better screen sharing experience.
Smoother keyboard synchronization
Typing and working with remote keyboard is breeze with the refinements made in keyboard synchronization. Whether you are in your customer’s computer or remoting into another Server in your customer’s LAN, or working on the remote browser / desktop, you will have smooth and consistent remote support experience, just like working in your own PC.…