In a surprise to absolutely no one who has ever spent more than a minute inside one of their 34,000 restaurants, McDonald’s has begun admitting after a string of missed expectations that even in the world of fast food, being cheap and tasty isn’t actually everything—customer service matters.
Ronald, in the face of news that could make anyone Grimace, has finally learned what we—the customers—always knew: customer service, or the lack there-of in this case, makes up a huge part of the combo meal we are looking for in a place to eat (or from any business for that matter).
Earlier this month the Wall Street Journal reported on a webcast that Mickey-D’s executives had with franchise owners, in which the company said 1 in 5 customer complaints are related to “friendliness issues, ‘and it’s increasing.’” According to the presentation, the top complaint from customers: “rude or unprofessional employees.”
Executives admitted that “service is broken,” and cited that customers find their service chaotic.…
We heard your requests for LiveDesk to integrate with Zoho CRM, so last week we announced Zoho CRM integration for all paying LiveDesk customers (or those on a current trial of any of the paid plans).
By tag-teaming with the premier CRM solution for small businesses, your LiveDesk gets instant access to the customer data you need while chatting, and your support interactions are logged alongside your other data in your newly-unified customer interaction suite. Leverage the power of LiveDesk and Zoho CRM together, and join the small businesses who are already elevating their team’s customer-supporting skills.
Zorge, who runs English Maestro, a small business providing online language lessons, put it this way:
“As an automation fanatic, I was very enthusiastic to use Zoho LiveDesk in integration with my Zoho CRM to provide live support to my customers.…
I can still remember the happiness of hearing a buddy pop up online and knowing I was only one-click away from an awesome conversation. It was 1999, and to me AOL Instant Messenger was pure magic.
While things have changed drastically in the last 14 years, there is one constant, chat remains an integral part of my daily life—even if it is no longer AIM. In fact, chat is something many of you have been asking about for a while, wondering when we would add live chat to our customer support software solutions. Well, cue up the ol’ AIM chime (do-duh-dum)—because I have an exciting message for you.
Meet your newest buddy, Zoho LiveDesk—the small business live chat solution for customer support. Simply put, LiveDesk is the easiest way to add live chat to your websites and wow your customers with instantaneous support.
Zoho LiveDesk improves customer support for everyone involved—customers and companies. Your customers are empowered by instant access to personalized answers from real, live people.…