It’s getting late, and you’re tired, dare I even say cranky. I can call you that, because if I miss a meal, ney, even have to wait a few minutes for one, I morph into captain cranky–so I definitely feel your pain.
Yet, you can’t pack it in and call it a day because business being business, it must be taken care of, and it must be taken care of today. You have to get your boss added to the system, and you need to be able to export that report for a presentation on Monday. The problem is today is Friday, and today is quickly expiring.
Step one, you’ve got to track down your vendor’s contact information. What is that guy’s email? You just asked him a question… Quick search through your inbox, scan of your contacts, still can’t find it. You remember you called their support team a few weeks back, but you don’t have that number handy either. Hop on over to their site, check out their contact us page, but before you can start dialing the most enticing thing you’ve seen all day catches your eye. The little icon beckoning you to chat and get an instant answer.
And BOOM, within five minutes Patricia has added your boss to your company’s portal, exported your report, and smoothed over some configuration issues you were having–something you had forgot you had emailed about earlier in the week.
Thankfully for you, your sanity, and your weekend plans–your software vendor, Zillium, is using Zoho LiveDesk completely integrated with their help desk software, Zoho Support. So from the moment you initiated the chat, Patricia had the complete details of you, your company’s account and your recent support requests handy within her chat window. With instant access to the information she needed, she was able to answer your questions faster, provide you support exactly tailored to your needs, and even resolve multiple issues in one, pain-free interaction. Read more