Do you need to contact your respondents as soon as they complete your surveys? Ever felt the need to send out a thank you message to your respondents for taking your survey? Well, you can when you set up email auto-responder aka an email trigger.
How does it work?
It is an auto response mechanism that triggers an email to the recipient, whenever a respondent completes a survey or when a response meets the condition you set. Here are some ways you could use an email trigger.
• Thank a respondent for taking your survey.
• Set it up to receive an email when a survey is complete.
• Trigger an email to your team or a group of people.
“You can lead a horse to water,
but you can’t make it drink.”
You have designed a great survey. You have considered your target audience carefully. Now there is just one little problem: How do you get your target audience to actually complete the survey? If it acts like a chore, it feels like a chore, then it must be a chore. Getting a human being to pay attention to perceived chores is a lot harder than getting horses to drink (or may be we just underestimate horses!)
So how do we solve that problem? There is no silver bullet – we have to test, test and test.
“This town ain’t big enough for the both of us”: Can your brand say this with full conviction to a competitor?
Picture this: You’re the town biggie. Everyone loves you, at least you think they do – enter the new guy. How do you know you stand a chance?
The same goes for your business and your customers. Do you just think they love you, or do they really?
To stay visible and known to new consumers, you have to depend on marketing to ‘mark your territory’. Your competitor has one thing going for it – its novelty. Combine that with competitive pricing, and you could be in trouble. Can you guarantee that your customers will remain loyal to your brand for long?
There’s only one way to find out: Ask them. Read more
This winter, we’ve made Zoho Survey even better with a whole new set of features. They will help you get survey responses without an internet connection, double the chances of survey completion with auto-fill and improve the overall experience for your respondents. Here’s a complete list of the latest features:
Zoho Survey is updated with new features to make sharing surveys easy. You can now share entire surveys and export or print individual responses. Also, easily recover previously created surveys from Trash.
Save time and leave aside the worry of losing surveys or data.
If you periodically publish a number of surveys and need inputs from experts, the share survey feature simplifies the long-winded process of inviting reviewers to peruse and give inputs on the survey and sharing reports with them.
The Share Survey feature enables you to add users who become co-owners of your survey. Co-owners can edit the survey and publish them on your behalf and, they can also access the survey report. As the survey author, you decide whether to allow or deny access to the survey by adding persons or removing them from the Share list. And, only you can delete the survey.
Restore Surveys from Trash
Everyone makes mistakes. Some surveys are deleted unintentionally (yes, even when there’s a double prompt before deletion) so, we have now made it simpler to archive your surveys by just moving them to Trash. Zoho Survey has now replaced Delete Survey with the Trash Survey option so that, surveys can be trashed and later restored or deleted within a single click. If there’s a survey you create a couple of months ago and want to create a similar one, visit the list of trashed surveys and restore it from there. Now, there’s no worry about losing your surveys or the data with this feature. You not only save time but you can also organize your surveys. Trash the ones you do not need, restore them if needed later and delete surveys if you find no use for them. Do note that if deleted, surveys cannot be recovered.
Share and export individual reports
As the survey author you can view individual reports for each respondent. Zoho Survey has an update for individual responses; they can be shared and exported to PDF. You can view the full answer set of each individual response in PDF which includes data like survey completion time, IP address and if you use Zoho Campaigns to distribute your surveys, you also have the option to view each individual respondent’s email address in a quick click.
Do these features help you save time? Let us know.
A common concern for survey researchers is the response rates for their surveys. To bring in high response rates surveys have to reach the right audiences to accomplish this. The convenience of web based surveys and social networking sites can help you reach out to more participants and with the right audiences accessing your surveys, it brings in higher response rates. Zoho Survey’s new features are intelligently incorporated to enable survey creators to reach out to prospective participants easily.
With Zoho Survey’s auto-translate feature there is no need to worry about non-English speakers not participating in your surveys. Your surveys can now be translated in to more than 30 languages! The auto-translate feature converts the survey in the language you select with the help of Google Translate. Save time by creating a survey, use the translate feature and send out your surveys to non-English speaking populations too. With this feature all that your respondents have to do is choose the language in which they want to answer your survey. View Help.
Embed surveys on Facebook
It is always important to promote your online surveys to increase participation and with Zoho Survey you can now embed your surveys right on your Facebook page. Select a page to embed the survey on, making it visible to all the followers of the page. This makes your surveys easily accessible increasing the chances of your followers completing the surveys from Facebook. Reach out to more people with this feature to get the valuable data that your are looking for.
Print and Export to PDF
If you want to go the traditional way and get your surveys on paper, it’s easy to export your surveys to PDF and print them out. You can hand printouts of the survey either for feedback, to review or answer your surveys if they do not have access to the internet.
Try out the new features in Zoho Survey and tell us what you think.
Since Zoho Survey’s launch, we have been working on bringing out features based on the many suggestions and comments from users to give them more control for collecting responses. Now, a month later, we happily announce three new features that will help you get focused responses to your surveys.
Update submitted responses at any time
Every online user has a limited attention time span. So if your survey is lengthy with a few essay questions thrown in, it needs to be given much time and thought. Then it might just call for some breathing time in between the survey for your participants.
The good news is that your participants can not only pause and come back later to complete the survey, but also update their responses at any time even after submitting the survey.
Blank fields are not of much help to you. So by allowing respondents to alter their conclusions later, they are more likely to give you focused answers rather than vague responses. For instance, if you had asked for the warranty period of the product that the participants are currently using and if they were not sure about it at the time of submission, they can always go back to the question and update the field.
Address selective audience using passwords
Want only invitees to take part in your survey? The publish tab will enlist the restrictions you can set for your survey before it is set to be published.
You now have the option to password-protect your surveys which participants can access only by authorizing themselves with a password.