This is a guest post by Christophe Primault, CEO of CloudWork that supports lean businesses to stay focused on core activities, rather than spending more resources on managing office tasks as more clients come on board.
Zoho CRM, listed by readers of GetApp as one of the top cloud business apps of 2013 – really does what it says on the box: it is a fully-functional client and a sales automation tool. But we find that too many of our small business users are not taking full advantage of all that Zoho CRM has to offer, as individual staffers don’t maintain the contact notes with updates on the latest client interactions. As a result, Zoho CRM is used as a sales management tool, but may not be taken advantage of in helping manage relationships or to exemplify customer service once clients come on board.
Through our user feedback, for example, we know that design teams may all contribute to the same client project, but predominantly work individually.…
Project Managers are responsible for performing streamlined juggling acts. In addition to successfully meeting goals and objectives, Project Managers must also find a balance between a client’s needs and a team’s capabilities. What traits must a project manager possess to play the juggling act to perfection?
In a past Facebook poll, we asked you what makes a successful project manager. Below, is a visualization of the responses we’ve received. Share your thoughts with us in the comments below or on our Facebook page.
Whether customer support is a right or a privilege for your customers, it’s a tricky commitment to uphold. More often than not, running a team involves finding order within chaos. It’s all the more applicable while running a customer support team.
One of the easiest ways to seek out ‘order’ is to organise or group a bunch of your support reps using some condition.
If you have multiple ways by which customers can reach you, a thoughtful way to organise your support team would be by channel. Each channel can have one or more support agents dedicated to it. That way, each channel gets the optimal treatment. Channels like live chat, phone and social media are far more interactive when compared to email and web forms. By staffing appropriately, you can win across all your channels.
By Time Zone
For companies that offer products or services to customers across the world, dealing with various time zones is of utmost importance.…
Earlier this week, we had asked the same question to both customer support managers and agents, in a bid to see how their opinions differed. Much to our surprise, there was a visible difference!
About 57% of managers and administrators felt that, for ‘free’ customers, customer support is indeed a privilege. Amongst support agents, about 54% actually opined that customer support is a customer’s right.
Straightaway, it’s easy to see one possible reason for this difference. Support agents deal with customers on a daily basis. They deal with the emotional aspect of customer support. They see the ups and the downs in raw colours, everyday.
Managers often do not handle customers directly on a day-to-day basis. They see customers via support agents. The emotions are not as vivid when there’s an intermediary. In other words, what managers see is more of the analytical picture.…
Zoho Support has a lot of happy customers. We keep hearing from them and we talk to them about a lot of things. But, for quite some time now, we’ve been meaning to regularize this engagement with our customers. So, we’re starting off with a weekly poll series. We pick a topic, ask you a question and wait for your opinions. You choose your view, let’s discuss it and we’ll all take back a wider perspective. We’ll do this every week. Simple, ain’t it?
What’s a better way to kick off our weekly poll than to ask a really important question! So, we picked one of the most omnipresent questions around. Here’s more:
Products that offer a ‘freemium’ pricing model face this debate, pretty often. Operations managers and Business managers constantly discuss this question. But, let’s face it. The question’s very tricky, per se.…
We’ve got some great news for kindle fire users. Zoho Invoice android app is now available in the Amazon App store for you to download for free.
Yes absolutely free!
Head straight to the booming app store and download the invoicing app to create gazillion invoices and estimates for up to 5 customers for no charge at all. Our android invoicing app is absolutely loved for its ease of use and efficiency by freelancers and small business owners alike.
There’s plenty of stuff you can do with your android app for invoicing like view or edit invoices, send estimates, track time for projects, email invoice PDF to customers and feel exuberant when you get paid on the spot!
As your business grows you can always subscribe to a plan with more customers. So the next time you get down to do your invoicing, send invoices right from your kindle fire.
As always we’d love to hear your experience with the app.…
This is a brief tutorial on using Wufoo Webhooks to add leads to Zoho CRM, based on the original post by Andrew Taylor – WordPress Developer.
If you’re using the online form builder Wufoo along with Zoho CRM, you’ve probably already come across the challenge of integrating the two. Maybe you’ve created a contact webform with Wufoo and want to automatically turn those contacts into leads in your CRM. And because Wufoo doesn’t integrate with Zoho out of the box, there are a few extra steps you need to take. But we’re here to point you in the right direction.
Wufoo is an online form builder that hosts the database, backend and script for storing and analyzing your data. And with an open API, you can integrate Wufoo forms with third party applications that do not already have built-in integrations – for example Zoho CRM. Here are some basics:
- After you’ve created your form in Wufoo and want to integrate with Zoho CRM, you’ll need to set up a Webhook and write the script in PHP, Python, etc.