3 Ways the Talkdesk Call Center Software Integration Can Help Teams Sell More

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This is a guest post by Tiago Paiva, CEO of Talkdesk – a leading browser-based call center software.

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If your team uses Zoho CRM, you surely understand the value of having a complete overview of prospects during sales interactions. What you may not realize is that without integrating your call center software with Zoho CRM – and automating certain tasks – contact details might slip through the cracks, costing your team deals.

Talkdesk for Zoho CRM closes this information gap between your CRM and call center software. It not only enriches CRM data with information from phone interactions, but also automates some of the sales process and ensures that your team has access to accurate contact data. How does this help teams sell more? Here are three ways: Read more

​Happy employees make for a happy company

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It’s a lovely Monday morning, but you are feeling gloomy as you enter your office, making a mental list of things that have to be done. You greet your colleagues, who are equally preoccupied, with a nod. Then one of your peers smiles at you, and you find yourself smiling back. That’s all it takes – a smile – to make you smile back and relax for a bit.

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A smile is also a great stress-buster, like laughter, and that’s one reason why you should smile in your office, especially if you are having a stressful day. It’s as important to be happy at your workplace as in your personal life and here’s why: Read more

Customer Spotlight: Zoho SalesIQ Makes Intuitive Solutions More Intuitive!

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Intuitive_Solutions_Logo_SquareChicago based health-information technology company Intuitive Solutions, places engaging their website visitors in real-time at a premium. As founder and CEO Teyyab Yunnus puts it, “We wanted to do more than just live-chat with the customer – we wanted to engage with the customer. Zoho SalesIQ converted our website analytics into actionable intelligence and we started closing deals online, right from day 1 of implementation”

In essence, he wanted to create an experience for a customer visiting his website that would ensure each potential lead receives personalized attention and be nurtured into a customer.

Watch below to see how Intuitive Solutions uses Zoho SalesIQ to provide a positive, engaging experience for potential customers.

Spreadsheets – Love ‘Em Or Hate ‘Em, But You Need ‘Em

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“The project deadline is on 10th of February 12:00 PM!”, screams row 1 of your open spreadsheet. Like you needed to be reminded, again. Several rows down, in $G$28, the expense for Dec 2014 is blank. It’s your job to figure this out. Three columns on the far right display a rash of “#REF”! Just when you thought you had your formulas figured out.

Spreadsheets present sleepless nights to millions of managers, accountants, consultants, analysts, and entrepreneurs. They demand your meticulous and scrupulous attention to detail. Satisfying when right, unforgiving when wrong. No other document is frowned upon or mocked more by professionals.

Read more

The Ten Terrific Tweaks of Zoho Projects 5!

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A couple of weeks ago, we announced, the new Zoho Projects 5 with Five Fabulous Features.​ By now you know we wouldn’t have stopped with just that. Allow us to present the Ten Terrific Tweaks of Zoho Projects 5!

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allinone-search1. All In One Search

You can now search users, projects and their contents in one place. The results come neatly organized in separate sections.

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arrow-planned-hours2. Arrows showing Planned vs Logged Hours

In the tasks view, we’ve added a column that just shows an arrow next to each task. A green arrow pointing downwards here indicates that the logged work hours so far, is less than the planned work hours. However, a red up arrow indicates that the logged hours have overshot the planned hours. Scanning through this column gives you a quick overview of how well your team is able to stick to plan.  Read more

Zoho Books says Hello to the UK

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When we say Zoho Books is truly built for UK businesses, we aren’t kiddin’, mate!

We’re not talking mere language here. We know you favour your ’S’ over your ‘Z’, and you’ll rather organise than be organized. We’re talking about full-blown accounting software that truly understands the accounting needs of small businesses in the United Kingdom and helps business owners file their VAT returns with ease. Our UK customers can now sign up and experience the many benefits and customisations of Zoho Books UK Edition.

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While the rules of credit and debit are the same worldwide, it’s the tax laws, regulatory requirements and government policies that vary across countries. The UK edition of Zoho Books is a time-saver for business owners who previously had to rely on tedious and error-prone manual work to access and report VAT and reclaim it from HMRC. Read more

Introducing the new multilingual Zoho Campaigns

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No matter where you live in the world, or what language you speak, email is essential to your daily professional life. With a simple click of a button we can communicate, connect and collaborate with anyone in any region of the world.

To help you stay productive, your email marketing software should also be in a language that’s native to you. That’s why we here at Zoho Campaigns have translated the software into multiple languages. Along with English, you can now use Zoho Campaigns in any of the following:

Campaigns is now multilingual Read more