We are very excited to be participating in this year’s Recruitment Agency Expo at Olympia, London from Feb 26th to 27th, 2013.
Drop in at Stand 32, where we will be demonstrating the latest features of Zoho Recruit. We will also be happy to answer any questions about Zoho Recruit.
For more information and to register, please vist the event website.…
With the myriad of project management resources available today to ensure organized and successful project completion, one could argue that the need for a personal touch is obsolete. However, as cloud computing and mobile apps have expanded our horizons for task completion, team work is now more important than ever to connect all the dots. Most importantly, the role of Project Manager – including his/her inherent abilities and personality traits – significantly affects the overall momentum of a project.
Maybe you fulfill the role of Project Manager (PM), or maybe you work with one on a regular basis. Do you notice a connection between the PM’s personality traits and the outcome of a project? Maybe your PM is a “Strategist” type that envisions every detail of a project and therefore actively ensures each team member is doing his/her part.…
Whenever I speak to customers, I realize how each of them is different from any other. Each of them has a different way of defining quality and a different philosophy that leads to quality. Their businesses are influenced to a great deal by their beliefs and philosophies.
The most fundamental aspect of a business’ customer service philosophy is how to organize its helpdesk team. It influences hiring and staffing decisions. It even influences the profit margin! And, that’s exactly why we asked this question on our poll last week.
We had chosen to ask the question to just managers and administrators. The results have come in and their opinions are very clear!
By product
About 34% of respondents said their support team was organized by product. If the support team is small enough, it’s very useful to assign a DRI within the team to each product.…
This is a guest post by Georgiana Laudi, Director of Marketing, Unbounce, a self-serve hosted service to create, publish & test promotion specific landing pages without the need for IT or developers.
As a marketer, maximizing the value of your budget is second nature. As a smart marketer, you know that increasing your conversion rates is the way to do this. Building and optimizing targeted lead gen landing pages will give you better ROI and more leads from less traffic. But this usually means relying on IT which can be a slow (and painstaking) process.
Good news!
Unbounce is the easiest way for you to build, publish and test targeted landing pages without the bottleneck of IT.
This means that you and your team can focus on getting the job done: creating, measuring and optimizing your campaigns for higher ROI. You will still charm your leads into long-term, faithful relationships like, let’s-pick-out-curtains, long term which with Zoho CRM is a snap.…
Slow and steady never wins the race when it comes to chasing late payments. It is nasty and time consuming especially for freelancers and small business owners. Here are some tips that might help you to avoid late payments and get paid on time.
1. Plug the gaps in customer data
Confirm your customer’s ‘current’ address – both Web and postal addresses. Find out the person who will actually be making the invoice payment and contact him/her. Ensure to use a good invoicing software to keep track of customer data like customer balance, pending invoices, email communication and much more.
2. Set clear expectations
Remember to mention your payment terms and late fees clearly on the estimate or on the invoice. Add a discount factor for the payment that has been made early. Let’s say, if the payment is due in 30 days, offer a discount of 2% for the full amount that is paid within 10 days.…
Yes, Zoho Reports now offers quite a few customization options for a chart. Let’s see how a chart transforms when its settings are customized. Below is the default chart you would get when plotting Apple’s quarterly revenue numbers (from 1Q 2011 to 1Q 2013).
Click Settings at the top-left and it brings you the ‘Settings’ wizard.
In the General tab, you can set the chart’s ‘Title’ and ‘Description’. The next Axis tab will look like the below.
You can change all the values of the Axis parameters.
And you can set the Borders & Colors too.
We will leave out the last Threshold tab for now (who are we to set a threshold for Apple’s sales? 
). Your chart with the settings modified will look like the below.
That’s quite a transformation from what you saw as the default chart, right? Try your own settings for the charts you create in Zoho Reports now.…
You believe in Email Marketing. You also know all the statistics that prove email marketing to be one of the most cost-effective methods of reaching out to your customers. That’s why you run an Email Marketing Agency – helping your clients get the maximum out of their email campaign efforts!
Your team consists of Ben, James and Peter.
Ben is the one who comes up with those catchy subject lines and the email content.
James is the creative one. He designs templates and is the HTML coder.
Peter manages all campaigns and makes sure that they go out right on time, to the right people.
And, you’re the entrepreneur, of course. You also work with Peter to analyze all the reports that have come out, keep making changes to every campaign, so that the next one does way better!
The 4 of you make the best use of your expertise to help your clients. Your email marketing software must be capable of helping each of your team members to work independently.…
