With 11 Zoho Apps integrated with Google Apps and thousands of companies with tens of thousands of users using our integrated suites, Zoho becomes the largest software provider in Google Apps Marketplace.
Last month we said we will launch five new integrations with Google Apps. So we did – Zoho Creator, Meeting, Discussions, Wiki & Reports. These five apps join our long list of previously integrated apps – Zoho CRM, Projects, Invoice, Books, Recruit & Creator HelpDesk.
These integrations are not just sign-on level integrations. They go deep. An app like CRM, for example, integrates with various Google modules like Contacts, Calendar, Docs, Mail, Sites, Spreadsheets and user provisioning apart from various open social and gmail contextual gadgets. Apart from the breadth of our portfolio, we also bring in the depth in integration as well.
For over a year, we have been stressing the importance of contextual integrations and have been focusing our efforts on both external and internal integrations. This will continue to be a key focus this year as well as next year for Zoho. We’d like to see application boundaries disappear as the data flows freely between the apps.
Given the number of apps we offer, the possible number of integrations increase. We prioritize based on your requests. If you’d like to see any specific integrations, please drop us a line.
Over the last month, we have been releasing a Zoho Service for Google Apps Marketplace each week. This week we present to you, another Zoho service that adds great value to your business & which helps you build customized business applications – Zoho Creator. Today with the launch of the 11th Zoho Service for Google Apps Marketplace, Zoho takes the honor of being the largest software provider in Google Apps Marketplace.
Zoho Creator is a web-based platform, that helps users build business applications for their specific needs and workflows. Users can build a wide range of custom applications for each department of their business. Zoho Creator has 4 new enhancements for Google Apps Users.
Once Zoho Creator is installed in any Google Apps domain, users can access it right from the universal navigation bar in Google Apps.
Google Apps Users Field:
Users in a Google Apps domain, can be added as one of the fields in Zoho Creator forms. This field provides a choice between the username and the email id to be displayed in the form.
Google Apps users can now add data to Zoho Creator forms by emailing the details to a custom google e-mail id.
Upload from Google Docs:
Google Apps users can upload documents into their applications from their Google Docs account.
Google Apps domain admins can share their application with the users in their domain or with their Google Apps user groups.
This video provides the users a fair idea of what to expect from Zoho Creator for Google Apps Marketplace.
And for users who haven’t used Zoho Creator so far, this video will give you an overview of the product,
To get started, take a look at this presentation.
We’re completing the series with this launch. We promise to keep adding more services to Google Apps Marketplace and add more features to all of our existing services. A big thank you goes out to everyone who continue to support us. Thanks are also in order for the Google team who have supported us right through these releases.
Struggling to create a perfect email template? Then, here is your answer – Zoho CRM now has a new WYSIWYG Editor for templates! Creating email templates was a little complex earlier as you had to manually type in the HTML code to insert images and could only insert images that were hosted online in a web server.
Now, if you visit the various templates in Zoho CRM, you will find a difference. Earlier, you had few editing options that you could use to create a template. With the recent improvements on that front, adding images/logos to your email templates is made easy with the WYSIWYG Editor.
- You no longer need to edit the HTML code of the template to add the images.
- You can even insert images from your desktop, the images need not necessarily be the one hosted on web.
- You also have the option to insert tables easily.
The new Editor makes editing and formatting a lot simpler. Apart from this, there is yet another important feature, the Zoho Mail Add-on Users, that we have released. It is the feature that helps you to take a backup of the email accounts of the deactivated users with Record-Level Sharing and Complete Sharing Account Types.
When a user’s account is deactivated, all the email conversations the user had with the customers, are lost. To avoid such a problem, you now have the option to store the deactivated user’s emails within Zoho CRM using the Zoho Mail Add-on Users feature. For more information about this feature, refer our Online Help.
Please try the new features and let us know your feedback. You can also connect with us on Facebook and Twitter.
Politicians in Washington continue to wrangle over the federal budget. The latest meeting between President Obama, Vice President Biden and leaders of the Senate and the House failed to produce any solution.
Businesses that sell into the federal government are wondering what impact this will have for them. Sadly, a government shutdown would have a disproportionate effect on small businesses because, unlike their larger counterparts, they do not have the financial resources, or the diversity of income streams (outside of the public sector) to weather this.
We are concerned for these businesses, not only because SMBs represent the largest chunk of our customers, but also because they are a primary driver of economic growth. We are beginning to see some good signs of economic improvement, but we’re not out of the woods yet. This couldn’t come at a worse time.
Stacy Cowley at CNNMoney has a good article on how some small and medium-sized businesses are planning to cope with this situation. For example:
Jimenez is carefully eying his credit lines, available cash and accounts receivable to figure out how MicroTech will manage if the money stops coming in. It’s not just the lost revenue from stalled work he’s worried about. If the government’s financial officers aren’t around to cut checks, MicroTech won’t get paid for invoices it submitted 30 or 60 days ago.
That’s not a pretty picture. We hope that, for the sake of the nation and thousands of workers and businesses out there, our politicians put aside party differences and work something out, so that SMBs can get back to work and create value – as opposed to having to deal with yet another human-created emergency.
One of the integral parts of your help desk solution should be to keep your customers updated on the status of their requests. Zoho Support now makes this easier by offering an SMS (text message) add-on. With this add-on, you can send out text messages to your customers and support reps on specific occasions related to their requests (say, when a request has been logged, when a reply has been made, when a request gets closed etc). Apart from this, you can also send a text message to a support rep when a new task has been assigned to him/her.
For providing this SMS facility, Zoho Support has partnered with Screen Magic. Our special thanks are due to the team at Screen Magic who worked with us hard, in getting this ready for Zoho Support. Clickatell is another SMS vendor with whom we have done the integration, using their Developer API. Step-by-step instructions of how to configure your Zoho Support account is here. There is a 15-day trial period when you can try this add-on for free, before making up your mind to buy.
Please share your views on this latest feature addition and let us know what more you would like to see in Zoho Support, either in the comments below or by mailing us at firstname.lastname@example.org.
Zoho Docs, our Online Document Management application is now available on iPad (
). The 2.0 version of the application is now a universal app that works on iPhone, iPad & iPod Touch. Similar to the iPhone version, the iPad app lets you view your documents, spreadsheets, presentations etc within the app.
We have also made a few enhancements to the iPhone version. The look is crisp with added support for Retina display. We have also added options to share files with different permissions within the app.
We do have several more enhancements planned. Keep watching this space!