Zoho Recruit: Pre-Bundled Reports

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Here’s an exciting news for all you Zoho Recruit users!
Analyzing your organization’s business performance is no longer a difficult task. Your favorite Applicant Tracking System Zoho Recruit now features the Pre-bundled Reports that gives you a visual glance of your organization’s performance. Lets now see the different reports that are available in Zoho Recruit.

Overview:
The reporting dashboard gives a quick view of  the Total Job openings, Candidates, Clients and Contacts. Apart from this you can also have a consolidated graphical representation of  your business progress and users activities.
Job Openings:
This section lets you to view the Job Openings report with different statuses that have been added till date. Here, you can also download the entire job openings summary report.

Candidates:
Four different reports is generated in the Candidates section – resumes that are forwarded to clients, candidates with different status, candidates hired from different sources and the actual sources of the candidate.
Interviews:
This reports gives you the summary of interviews like, hired, pending, rejected,etc., and is displayed in a pie chart format. You can also view the interviews by source, which helps you to identify the sources from where the maximum interviews get scheduled. 
Clients:
With Clients report you can easily identify the overdue jobopenings for each client, and also the top clients who gives you good business. You can also download the client summary report from here.  
Users:
This report displays the users performance based on the assigned job openings/candidates, scheduled interviews and candidates forwarded to client vs hired.

You can generate the above reports in weekly and monthly formats. Other than the above pre-bundled reports, we plan to come up with ‘Custom Reports’ shortly.

As always, we look forward to your feedback about this new pre-bundled reports feature. Let us know your views in the comments section or mail us at support@zohorecuit.com. You can also follow our updates on Twitter and Facebook.

A Government Shutdown and its Impact on Small Businesses

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Politicians in Washington continue to wrangle over the federal budget. The latest meeting between President Obama, Vice President Biden and leaders of the Senate and the House failed to produce any solution.

Businesses that sell into the federal government are wondering what impact this will have for them. Sadly, a government shutdown would have a disproportionate effect on small businesses because, unlike their larger counterparts, they do not have the financial resources, or the diversity of income streams (outside of the public sector) to weather this.

We are concerned for these businesses, not only because SMBs represent the largest chunk of our customers, but also because they are a primary driver of economic growth. We are beginning to see some good signs of economic improvement, but we’re not out of the woods yet. This couldn’t come at a worse time.

Stacy Cowley at CNNMoney has a good article on how some small and medium-sized businesses are planning to cope with this situation. For example:

Jimenez is carefully eying his credit lines, available cash and accounts receivable to figure out how MicroTech will manage if the money stops coming in. It’s not just the lost revenue from stalled work he’s worried about. If the government’s financial officers aren’t around to cut checks, MicroTech won’t get paid for invoices it submitted 30 or 60 days ago. 

That’s not a pretty picture. We hope that, for the sake of the nation and thousands of workers and businesses out there, our politicians put aside party differences and work something out, so that SMBs can get back to work and create value – as opposed to having to deal with yet another human-created emergency.

Rodrigo

Zoho Support: Keep your Customers Informed using the SMS Add-on

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One of the integral parts of your help desk solution should be to keep your customers updated on the status of their requests. Zoho Support now makes this easier by offering an SMS (text message) add-on. With this add-on, you can send out text messages to your customers and support reps on specific occasions related to their requests (say, when a request has been logged, when a reply has been made, when a request gets closed etc). Apart from this, you can also send a text message to a support rep when a new task has been assigned to him/her.

For providing this SMS facility, Zoho Support has partnered with Screen Magic. Our special thanks are due to the team at Screen Magic who worked with us hard, in getting this ready for Zoho Support. Clickatell is another SMS vendor with whom we have done the integration, using their Developer APIStep-by-step instructions of how to configure your Zoho Support account is here. There is a 15-day trial period when you can try this add-on for free, before making up your mind to buy.

Please share your views on this latest feature addition and let us know what more you would like to see in Zoho Support, either in the comments below or by mailing us at support@zohosupport.com.

Introducing Zoho Docs for iPad

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Zoho Docs, our Online Document Management application is now available on iPad (

iTunes link
). The 2.0 version of the application is now a universal app that works on iPhone, iPad & iPod Touch. Similar to the iPhone version, the iPad app lets you view your documents, spreadsheets, presentations etc within the app.
We have also made a few enhancements to the iPhone version. The look is crisp with added support for Retina display. We have also added options to share files with different permissions within the app.
We do have several more enhancements planned. Keep watching this space!

WSJ: “India Graduates Millions But Too Few Are Fit to Hire” – Yes, But …..

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Wall Street Journal has a story India Graduates Millions But Too Few Are Fit to Hire. It reports the travails of the customer support firm 24/7 Customer:

 India projects an image of a nation churning out hundreds of thousands of students every year who are well educated, a looming threat to the better-paid middle-class workers of the West. Their abilities in math have been cited by President Barack Obama as a reason why the U.S. is facing competitive challenges.

Yet 24/7 Customer’s experience tells a very different story. Its increasing difficulty finding competent employees in India has forced the company to expand its search to the Philippines and Nicaragua. Most of its 8,000 employees are now based outside of India.

In the nation that made offshoring a household word, 24/7 finds itself so short of talent that it is having to offshore.

“With India’s population size, it should be so much easier to find employees,” says S. Nagarajan, founder of the company. “Instead, we’re scouring every nook and cranny.”

This issue is very familiar to us at Zoho, and I have blogged about this in How We Recruit: On Formal Credentials vs Experienced Based Education. Unlike most companies, we do not start out with the assumption that all of the colleges actually impart an education. That may sound overly harsh or pessimistic, but actually assuming that colleges do not impart an education is liberating, because then you keep your expectations very very low. You learn to devise recruitment and training systems that are tailored for this reality, rather than rely on the paper credentials doled out by various educational institutions. The path to profit in business is to a solve a problem, and I look at educating employees through experience as one of the entrepreneurial challenges to be faced head on, particularly in the context of a developing country like India.

More broadly, even in countries with a highly sophisticated and developed educational infrastructure like the US, much of the real education in highly skilled jobs, particularly in high technology, actually happen on the job. I remember my own experience as a freshly-minted PhD in Electrical Engineering from Princeton, being humbled by how much I had to learn on the job in Qualcomm before I became productive. Much of that learning came from people who were much less credentialed than I was, people who had the benefit of years of experience to guide me. I learned an important lesson on that first job that has stayed with me: never to value someone just based on their impressive paper qualifications. I believe I am not the first to discover this lesson on the job. If that is the case, why do companies rely on a college degree to such an extent in the US?

Ultimately, an impressive college credential from a good college serves to a prospective employer as an extended IQ test, a sort of legal signaling device. In the US, colleges are allowed to base their recruitment on SAT scores (essentially an IQ test), but employers could get in legal trouble if they were to conduct any such tests. So knowing that a college is rigorous in its admission standards is a way to signal prospective employers that the graduates from that college are already vetted. I believe that college credentials as a requirement for most jobs would vanish, if employers were allowed to perform the tests that colleges routinely require of their students.

In a country like India, where so many of the colleges are new, no such signaling mechanism operates right now. So a college degree is essentially worthless as a signaling device, as so many employers in India are finding out. Such being the case, why even rely on the college degree? Why don’t employers take the matter into their own hands, and start imparting training as part of their recruitment effort? Those questions are what led us to create our own training program, which we call Zoho University, to come into being. Today, over 10% of our employees have come from this program, and we expect this ratio to go up to 30% in the next few years, as we expand our program.

So I agree with the thrust of the WSJ article that most graduates coming out of India’s colleges (aka degree mills) are not fit to hire, but I contend that it is the employers that can and should solve the problem. Expecting anything else is a misreading of the actual ground reality of how education and skills are actually acquired. 

Zoho Meeting for Google Apps

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Following the success of

Zoho Reports
,

Discussions
 and

Wiki
 in Google Apps marketplace, we’re happy to present to you ”

Zoho Meeting for Google Apps
” this week. Zoho Meeting, the easiest way to host web meetings instantly, is now available in Google Apps marketplace.

With

Zoho Meeting
, you can meet with your team members, clients and partners from around the world. Not just for one-on-one meetings, you can also provide remote support and even have multiple participants for a meeting.

Zoho Meeting for Google Apps brings you:


  1. SSO

    : Install Zoho Meeting in your account and access the service from Google’s universal navigation bar.

  2. Users/Contacts

    : All users in your Google Apps domain can be invited to a meeting.

  3. Calendar

    : You can mark your Google Calendar with the meeting appointments that you set up using Zoho Meeting.

To understand more about Zoho Meeting for Google Apps, do take a look at the below video.

And this presentation –

We promised 5 more apps, one each week.

4 of them are in
 and 1 more to go. What’s it going to be next week? Take a guess :-)

Vana Workforce Intelligence Launched

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Vana Workforce
, a leading provider of on-demand human capital management solutions and a Zoho Partner, announced the launch of
Vana Workforce Intelligence last week. Built on top of Zoho Reports, Vana Workforce Intelligence represents a breakthrough in the marketplace as the first and only workforce analytic, planning, and reporting solution specifically designed for the needs of small and medium enterprises.

Vana Workforce Intelligence enables organization to have a complete and comprehensive view of your entire workforce to understand the impacts and cause across your organization, from workforce data to benefits, leave, payroll, recruitment, performance, succession, time, financials, sales performance and more. It includes over 80 role-based reports, dashboards and measures in every area of human capital and talent management to analyse the real impact of workforce decisions on business performance. It delivers dashboards for HR Executives, CEO, CFO, Line Managers and Sales Managers, providing them relevant insights for decision making.

Additionally, Vana Workforce Intelligence includes workforce trending and prediction with the ability to create snapshots of data to report and analyze on workforce trends over time and predict workforce future headcount and create workforce planning scenarios for supply and demand forecasts.

        

         

Check it out at
http://www.vanaworkforce.com/intelligence.

If you are an ISV/OEM looking for a reporting/BI partner, check out Zoho Reports’ white label option. You can build your own reporting/BI solution just like Vana.