Zoho Viewer Updates

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We made a few changes to the Zoho Viewer home page in the last couple of months. The main change is that you can now view a document without publishing it to a URL. This is quite useful when you want to view a private document without publishing it and you don’t have the appropriate software on your computer. However, if you want to publish a document to a URL, you can still do so by using the “Publish this document” setting. There is also a separate form to view a document file already available on a public URL. In this case, the Zoho Viewer URL of this document will be available as long as the file resides on the original URL.

If you are using our bulk upload option, you will notice that selecting multiple files for upload has now been made easier. In the file chooser, you will be presented with a filtered list of files supported by Zoho Viewer and you will be able to select multiple files using the ctrl/shift keys. We have also added an option “Email these links” which will be visible once you upload files in bulk. You can email the links to yourselves for your future reference.
Try out Zoho Viewer and share your feedback with us. You can also send an email to support@zohoviewer.com.

Zoho Wins Google Apps Install contest!

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We’ve been continuously adding new features and strengthening our 



Integration with Google Apps
. Last month we’d released

Zoho contextual gadgets integration for GMail
and

Zoho CRM – Google Sites integration
.


The result of all our hard work is now beginning to show up
:) We’ve won a contest run by Google to identify the application vendors
that drive the most installs in the Apps marketplace in one week. 






Thanks to everyone who installed our apps and made Zoho 


a winner in the Google Apps marketplace!


Here it is from the

horse’s mouth
:



Thanks to everyone who participated in the first Marketing Test Kitchen initiative: “
Add to Apps” button. Overall, it was a huge success. The number of vendors using “Add to Apps” buttons grew significantly, causing a large increase in installs driven by button traffic. Before kicking off the second Apps Ecosystem Marketing Test Kitchen initiative, we want to recognize the winners of the first one.


Congratulations to the 6 winners, who will get additional exposure on the featured and notable section of the Marketplace front page:



Outrigh




Producteev




Insync




Mavenlink




Zoho
and 



Manymoon


Established vendors such as Manymoon and Zoho improved performance of existing buttons and newer folks like Outright and Producteev added buttons to capture new business.




We’re also working on bringing out our other business apps in Google Apps marketplace. If you’d like to see any specific app integrated, please drop us a line. You can get started by installing Zoho apps from



Google Apps Marketplace
. You can also take a look at our



Zoho for Google Apps
page for more details on the integration! 


Special thanks to Google team for their continuous support and congrats to other winners!

Tim Berners-Lee and Data-driven Journalism

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The Guardian has a good article which quotes Sir Tim Berners-Lee as saying, “Data-driven journalism is the future”. The article mentions recent stories like the Wikileaks logs and British MPs spending being brought under the scanner, all through extensive analysis of plentiful data. The article goes on to make the point of how future journalists need to develop capabilities for analyzing data. Can’t agree more. They need to take advantage of the choices that the web’s offering them too.

The charts and visualizations in print were limited because of their static nature. But over the web, data visualizations can take advantage of technologies like Flash and JavaScript and offer interactive graphics. The Guardian’s Data Store and The New York Times’ Visualization Lab come to mind. Not just the big publications, we are seeing even smaller newspapers starting to use interactive data sets for their readers. And there are blogs like FlowingData that are providing nice analyses/visualizations which the newspapers and journalists need to keep note of too.

Zoho Reports offers dynamic report embedding and it is good to see publications using it for their data centric new stories. Ventura County Star is one such newspaper using Zoho Reports. Below are some articles in the VC Star using interactive Zoho Reports embeds.

York Dispatch is another paper that is making full use of Zoho Reports’ embed functionality. A couple of examples,

If you are a blogger, journalist or a web publication interested in providing such stories with interactive reports for your readers, do try Zoho Reports. Write to us at support@zohoreports.com and we will be glad to assist you.

Online Invoicing Story: Nick Texidor

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We wrote about integrating Zoho Invoice with Google Apps a while back.


Ever since we integrated, many Google apps users have written to us to
say that Zoho Invoice satiates their quest for an affordable and good

online invoicing software
.


That’s
how we heard from

Nick Texidor
, a freelancer from Australia and an
ardent lover of Zoho Invoice. His Zoho Invoice experience was posted on
the Google apps blogs as a customer success story.




Here are some excerpts from the post for a quick read. You can read the full story at the



Solutionsmarketplace blog
.


“Invoicing
became a pain area for Nick as time went by and his customer base
expanded. Keeping track of invoices became impossible. He remembered
using another Zoho service and he looked back to see if Zoho offers any
invoicing solution. That’s when he identified Zoho Invoice. The fact
that Zoho Invoice is integrated with Google Apps, was the real winner
for him. He’s been using Google’s services for a number of years. Zoho
Invoice on Google Apps meant that he would be able to access his
invoicing data from Google’s universal navigation in a click. He soon
moved all his data into Zoho Invoice and became a Zoho Invoice user in
no time. 


With

Zoho Invoice
Nick is able to satiate one of his primary
requirements in an invoicing software, the ability to send recurring
invoices to his customers. This makes his invoicing process much
simpler considering that he offers hosting websites as a service to his
customers. It was a relief to him to be able to set his recurring
invoices and not be worried about it or to manually keep track of them.
He received an email when its due to be sent and all he had to do is to
approve it. With Zoho Invoice

his clients
were able to pay him online
through payment gateways like PayPal which meant faster payments and no
more waiting for those checks from across the globe.









Another thing he loves is the ease and speed at which you can create an
invoice and navigate to Zoho Invoice. The ability to be able to move
his contacts from his Google account into Zoho Invoice meant that he
wouldn’t need to download his contacts and import them into Zoho
invoice. Toggling with multiple usernames and passwords isn’t something
any of us fancy and neither does Nick.






Read more…




Zoho@Zoho: Zoho Creator Team’s Call Logging App

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Most of you Zoho Creator users know Ruben well enough without me having to introduce him to you. He, together with Akash and Latha, supports Zoho Creator users when they hit a roadblock while designing their applications. With 400,000 users (and counting) to serve, we expect to face at least 100 requests on any day, and most of the days the number is well beyond that. Despite the support team’s undying passion to be of best help to our customers, the process of logging the ticket status tends to becomes monotonous with time. What would be ideal to maintain such a heap of data, but a Zoho Creator application? And who else knows the use-cases really well to come out with the perfect application? When we started off, one of the motives was to divert the valid leads to the sales teams of the respective service, but as we went on building this application, more custom needs started showing up. And we went on to handle most of those support related requirements in this application.
For every support call we answer, there is more to it than just metrics such as duration of the call. Simply using these material parameters to measure the quality of the call does not give us the entire picture, because they never are stable. What do these metrics do but cripple the quality of support provided? Yet, it becomes significant to keep track of these factors for analysis and projection. That is just what this application is for. Even more, as a matter of fact. It not only records the purpose and happenings during the call, but also looks up our CRM data, returns alerts if the contact is already present, prompts to save it if it is not saved yet and a whole lot more. In addition to auto-populating the necessary fields from the user details repository, this application is also capable of assigning the ticket to another member of the team for follow-up. This assignee would be notified by an automated email, triggered by this application. Integration with Zoho CRM and Zoho Reports has considerably increased the application’s functionality.
Assuming a real-life scenario, what would you do if you have a hardware failure on your new computer that cost you a fortune and a half? Call the toll-free line hoping for a replacement, naturally. But imagine getting bombarded between various departments, wrong queues as they call it, not once but multiple times. Nothing short of a moment of misery, I presume. Well, we’ve attempted to address that concern too. If you reach Zoho Creator Support instead of the intended Zoho Service Support Department, we notify the respective support team of your contact, and they call you; That’s how this application has added value in it’s own way, to the way we provide support.
Portraying these line-of-business apps here is an initiative by Zoho Creator to bring about an awareness of a simple online solution to your otherwise-complex, unique needs. This time, never mind the “this-took-us-a-day-to-develop” and “has-saved-us-time-and-money” part of the story. Try this application. If you have built an online application like this, for your rare use-case, share it with us if we may know. You too, are welcome to be a part of this empowering initiative.

Dynamic Team Collaboration within Zoho – Credit goes to Zoho Wiki

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Well,
I’m back with another interesting but important avatar of Zoho
Wiki – Online Team Collaboration Tool. [Catch the earlier post on
Zoho Wiki as the Help Authoring tool within Zoho ]

You might be wondering how we guys manage our teams considering the many
products across varied domains,
? “Keeping it
small & nimble” is the open secret ;-)  And what about the tools? Well, no prize for guessing it; the popular collaboration
tool that most teams use is

Zoho Wiki
.


Zoho Wiki @ Zoho Corp



There are multiple
product team-Workspaces under the parent Zoho organization wiki. So,
right away, each team maintains their own independent space that allows
collaboration within the product team members as well as with other
product teams.

Zoho Wiki is so flexible that there are teams that use wiki for
simple collaboration needs like discussing the development of the product features, sharing market
knowledge, uploading usability designs etc. Also, teams like

ManageEngine Applications Manager
with different
sub-teams like developers, QAs, marketing, support, tech writing use
Zoho Wiki for managing the entire team.

Instead of relying on the complex Email chains for communication, Zoho Wiki makes collaboration simple & effective.

Ok, Let me elaborate on how ManageEngine Applications Manager team members go about their daily chores.

  • New features that are to be rolled out for an upcoming release are
    explained by the feature-owners in a wiki document. Discussions & comments
    follow and the feature is enhanced. QA & tech writing members are made
    aware of the new features that are in the pipeline. The marketing folks also chip in with their inputs.

  • QA then gets ready with the test plans and they are stored in Zoho Wiki, after which they are shared with the team members.

  • Next, the Tech writer comes up with the help content for the new feature and the
    help documentation, which is shared with the team for feedback

  • Once,
    validation kick starts, the validation reports are stored in Zoho Wiki.
    Test plans can be corrected and updated then & there. Help
    documentation also undergoes multiple revisions. This ensures that the test plans & help
    documents are always the latest and they are not locked up in any
    server. 

  • Team members opt to ‘watch’ the wiki and get notified on the changes happening to the project.

  • Another
    advantage of using wiki is, that all departments of the team function
    cohesively. For eg, the support team that interacts with the customer is
    able to voice its concern and get the customer’s point of view while testing.
    Also, the support team maintains an extensive troubleshooting guide online using
    Zoho Wiki.

  • Release coordination is also primarily routed through Zoho Wiki.

  • All
    process documents like QA process, Support process, etc are maintained
    in the team wiki. Best coding practices doc is updated and shared with
    the team.

  • Zoho Wiki is used to maintain the software resources licensing and lab PC details for quick team reference.

  • Training material also finds it’s way into the wiki. It is easy to keep it updated & share it with partners & customers.

“Our

product is over seven
years
old and plays in the Enterprise Application Performance Management
space. ZOHO Wiki helps good ideas to bubble up from all streams within
our team, be it QA, development, marketing, product management etc. Wiki
also helps us to streamline the development processes we use
in-house”, says Gibu Kurien Mathew, Product Manager, ManageEngine
Applications Manager.

 “The end result is great. We are able to make
better
Engineering and Product Management decisions.”





Your
team size may be Five or Five hundred. But at the end of the day, you
need a simple but effective collaboration tool to deliver quality
product & service to your customers.



Try Zoho Wiki for your Team’s Collaboration Needs. Create Online Group Workspaces & Securely Share Knowledge.




Susan