Hear that steely twang bouncing around?
No, you didn’t stumble into a bluegrass convention, or a Steve Martin concert (yes that same Steve Martin is also an accomplished musician), or onto the set of Deliverance. Rest assured, this Banjo you hear is an entirely different instrument.
Meet Banjo, the social media company primed to revolutionize how organizations view and interact with social media—including how they’ll serve their customers in the future.
While reading this in-depth profile of social media company Banjo and it’s founder Damien Patton, my curiosity flung me to pondering the future of customer service. The article, from the April issue of Inc. magazine, introduces Banjo’s “event-detection engine” which, as the author writes, “imposes order on the vast chaotic cloud of social media and unlocks its power in ways we haven’t yet seen.”