Case Study: Quick Deployment of a Big Data Reporting Solution

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There are a lot many businesses who have on-premise, legacy software systems being used for many years. While such software might have served those businesses well over the years, moving to the latest technology always brings in more benefits.

wwex-logoTake the case of Worldwide Express, a global logistics company and an authorized reseller of UPS. Worldwide Express handles millions of shipments for more than 30,000 customers worldwide. Read more

Introducing Doc Scanner for iPhone

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Very often, we come across a printed article or a document that makes us wish it were available in electronic format. We end up taking a photo of it and saving the image, but the content itself remains un-editable.

We are excited to announce a new mobile app, that can help with such documents – Doc Scanner.

This app lets you take a photo of a document and extracts the content as editable text and can be saved as a document (.docx format) in Zoho Docs as well as Google Drive. Of course, if you just want to save it as an image or a PDF file, that’s possible too, with both Zoho Docs as well as Google Drive.

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When you take a photo of a document to extract the content, you have an option to crop the image before the extraction process to ensure better quality. You can also scan multiple pages as part of a single document.

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The app can extract information from documents in multiple languages including English (US & UK), French, German and Spanish.

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Please note that data extraction quality depends on lot of factors (lighting conditions, the angle at which the photo is taken, images in documents) which will have an impact on the extraction quality, so it cannot always be 100% accurate. In cases where we are not too confident about the accuracy of the extracted text, we display it in light gray color allowing you to make necessary corrections.

Text extraction works best while scanning text documents. Documents with lots of images or tables can be saved as images or PDF files.

The goal of the app is to offer an easy way of extracting content from printed material and we hope you’ll find this a valuable addition to the other utility apps on your iPhone.

The app is available for download in the App Store for $4.99.

The android version of the app will follow soon. We look forward to hearing your feedback.

Introducing: Notification Center for Zoho Support

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One of the key influencers of an agent’s response time is the delay in getting notified of developments. We’ve observed this from our own customer service operation.

Suppose an agent is typing a response to a customer. He/She doesn’t really know if another customer has responded on another conversation. This makes customer service very linear and sequential. And, it drags down the efficiency of the entire customer service operation. For a generation of multi-tasking natives, this just isn’t enough at all.

There had to be a better way to solve this and turn things around. So, we took it onto ourselves to do just that. Over the last couple of months, we worked with our own customer service teams to fully understand this problem and solve it the right way.

Notification Center for Zoho Support

Today, we’re really excited to launch that solution, the Notification Center. Read more

Zoho Sponsoring Europe “Road Trip” with ZAPP* Partners

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Europe Road Show logo

Taking Zoho Vision first to Paris, Toulouse, Amsterdam and London

We are very pleased to be a part of a new wave of live Zoho seminars meeting with partners and customers in Europe this Fall…

Starting October 1, in Paris, Zoho Chief Evangelist, Raju Vegesna and myself, Senior Director of Strategic Business Development will be taking the Zoho vision to select venues in Europe (see below). Our main goal is to meet with prospective and existing customers to provide an update on some of the latest product developments at Zoho.

So often, we are stuck behind our desks or rely on third-party accounts to better understand what our partners and customers need and want from their vendors. Or, we attend huge conferences, often leaving without a lot of substance or ‘oversold” on so many vendor’s offerings, we can hardly take it all in.
Our approach is different, we are choosing to co-host small, intimate gatherings for day long presentations. In each city we will cover the following topics:

  • Zoho Vision & Company Roadmap
  • Running your business on Zoho
  • Zoho CRM Latest Developments & Roadmap
  • Why choose Zoho CRM?
  • Customer presentations and case studies
  • Zoho on mobile & social
  • Zoho Pulse, Campaigns and other apps
  • Zoho open Q&A

We are very excited to be launching this new series and hope to expand to more cities later in the year and into 2014.
After our extremely successful Zoholics event held in San Francisco in late May of this year, we felt it was time to share some of what we learned from this experience with our European user base. There are also some new product developments that have come up since, and we are very happy to give Europe a first hand view.

Thanks to our partners ZSphere, Vivasoft, Apora and iDynamics, who have arranged the venues and most of the details, Raju and I already feel very welcome.

if you are interested in attending any of the seminars, please sign up to the event pages here.

Zoho US Team is has also planned a Road Series in November to select cities. Details here.

*ZAPP = Zoho Alliance Partner Program – Zoho’s consulting partners and global reseller network

Connect With Your Colleagues On-the-Go With the Zoho People iPhone App

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Consider this scenario. You are away from your desk and you urgently need to reach out to one of your colleagues. That person not being a frequent contact, you do not have the phone number. Now you have to get back to your desk to pull out that information.

“Human resources are like natural resources; they’re often buried deep. You have to go looking for them, they’re not just lying around on the surface”

said Sir Ken Robinson, an internationally renowned educationalist. This reminds us about the importance of the need for people in an organization to reach out to each other. This is exactly what the iPhone App for Zoho People is meant for.

zoho-people-iphone-app Read more

Business Owner, Professional, Executive? 5 Ways You Can Improve Your LinkedIn Game

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iStock_000023864354Small-linkedIn

I’ve been on LinkedIn almost since its early days. To be honest, at first I didn’t see a lot of value in it, so I just created my profile and left it alone. Then, about 6 years ago, Paul -a colleague of mine at the time- pushed me to be more proactive with it (and with networking in general). I took that advice to heart – and it has paid off.

Now it’s 2013 and I’m amazed when I see young (and old!) professionals who have a gazillion friends on Facebook, but don’t have a decent LinkedIn profile. In fact, this post was inspired partly by one of my colleagues on my team that, to my dismay, barely had a LinkedIn profile. And she’s in sales. C’mon! If you’ve got more friends in Facebook than connections on LinkedIn, you’re doing it wrong. Whether you are a professional just starting your career, a seasoned executive, a freelancer or a business owner, you need to step-up your LinkedIn game. Today.

The multiple uses of LinkedIn
What people don’t realize about LinkedIn is that it is a big resource for a lot of work-related situations. While traditional resumes are not dead yet, LinkedIn has been encroaching on that territory for some time now. But having your resume online is not the only reason you want to use LinkedIn. There are multiple other situations in which it is quite useful: Read more

What Businesses Can Learn from Arcade Fire

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bandThe first time I heard the name Arcade Fire was in February 2011 at the 53rd Grammy Awards. The indie-rock band not only performed, but also shocked a good portion of the country when it brought home the coveted Grammy for Album of the Year.

Many “long-time fans” were quick to tell me and the National Academy of Recording Arts and Sciences we were late to the party, but there were a lot of people who had the same thought — who the heck is Arcade Fire?

No matter the level of “hipsterness” they once had — or still claim to have — the band has gone on to have major success in album sales while selling out shows and tours around the world. However, Arcade Fire recently made headlines for something other than awards or their music.

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