Introducing: Notification Center for Zoho Support

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One of the key influencers of an agent’s response time is the delay in getting notified of developments. We’ve observed this from our own customer service operation.

Suppose an agent is typing a response to a customer. He/She doesn’t really know if another customer has responded on another conversation. This makes customer service very linear and sequential. And, it drags down the efficiency of the entire customer service operation. For a generation of multi-tasking natives, this just isn’t enough at all.

There had to be a better way to solve this and turn things around. So, we took it onto ourselves to do just that. Over the last couple of months, we worked with our own customer service teams to fully understand this problem and solve it the right way.

Notification Center for Zoho Support

Today, we’re really excited to launch that solution, the Notification Center. Read more

Zoho Sponsoring Europe “Road Trip” with ZAPP* Partners

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Europe Road Show logo

Taking Zoho Vision first to Paris, Toulouse, Amsterdam and London

We are very pleased to be a part of a new wave of live Zoho seminars meeting with partners and customers in Europe this Fall…

Starting October 1, in Paris, Zoho Chief Evangelist, Raju Vegesna and myself, Senior Director of Strategic Business Development will be taking the Zoho vision to select venues in Europe (see below). Our main goal is to meet with prospective and existing customers to provide an update on some of the latest product developments at Zoho.

So often, we are stuck behind our desks or rely on third-party accounts to better understand what our partners and customers need and want from their vendors. Or, we attend huge conferences, often leaving without a lot of substance or ‘oversold” on so many vendor’s offerings, we can hardly take it all in.
Our approach is different, we are choosing to co-host small, intimate gatherings for day long presentations. In each city we will cover the following topics:

  • Zoho Vision & Company Roadmap
  • Running your business on Zoho
  • Zoho CRM Latest Developments & Roadmap
  • Why choose Zoho CRM?
  • Customer presentations and case studies
  • Zoho on mobile & social
  • Zoho Pulse, Campaigns and other apps
  • Zoho open Q&A

We are very excited to be launching this new series and hope to expand to more cities later in the year and into 2014.
After our extremely successful Zoholics event held in San Francisco in late May of this year, we felt it was time to share some of what we learned from this experience with our European user base. There are also some new product developments that have come up since, and we are very happy to give Europe a first hand view.

Thanks to our partners ZSphere, Vivasoft, Apora and iDynamics, who have arranged the venues and most of the details, Raju and I already feel very welcome.

if you are interested in attending any of the seminars, please sign up to the event pages here.

Zoho US Team is has also planned a Road Series in November to select cities. Details here.

*ZAPP = Zoho Alliance Partner Program – Zoho’s consulting partners and global reseller network

Connect With Your Colleagues On-the-Go With the Zoho People iPhone App

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Consider this scenario. You are away from your desk and you urgently need to reach out to one of your colleagues. That person not being a frequent contact, you do not have the phone number. Now you have to get back to your desk to pull out that information.

“Human resources are like natural resources; they’re often buried deep. You have to go looking for them, they’re not just lying around on the surface”

said Sir Ken Robinson, an internationally renowned educationalist. This reminds us about the importance of the need for people in an organization to reach out to each other. This is exactly what the iPhone App for Zoho People is meant for.

zoho-people-iphone-app Read more

Business Owner, Professional, Executive? 5 Ways You Can Improve Your LinkedIn Game

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iStock_000023864354Small-linkedIn

I’ve been on LinkedIn almost since its early days. To be honest, at first I didn’t see a lot of value in it, so I just created my profile and left it alone. Then, about 6 years ago, Paul -a colleague of mine at the time- pushed me to be more proactive with it (and with networking in general). I took that advice to heart – and it has paid off.

Now it’s 2013 and I’m amazed when I see young (and old!) professionals who have a gazillion friends on Facebook, but don’t have a decent LinkedIn profile. In fact, this post was inspired partly by one of my colleagues on my team that, to my dismay, barely had a LinkedIn profile. And she’s in sales. C’mon! If you’ve got more friends in Facebook than connections on LinkedIn, you’re doing it wrong. Whether you are a professional just starting your career, a seasoned executive, a freelancer or a business owner, you need to step-up your LinkedIn game. Today.

The multiple uses of LinkedIn
What people don’t realize about LinkedIn is that it is a big resource for a lot of work-related situations. While traditional resumes are not dead yet, LinkedIn has been encroaching on that territory for some time now. But having your resume online is not the only reason you want to use LinkedIn. There are multiple other situations in which it is quite useful: Read more

What Businesses Can Learn from Arcade Fire

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bandThe first time I heard the name Arcade Fire was in February 2011 at the 53rd Grammy Awards. The indie-rock band not only performed, but also shocked a good portion of the country when it brought home the coveted Grammy for Album of the Year.

Many “long-time fans” were quick to tell me and the National Academy of Recording Arts and Sciences we were late to the party, but there were a lot of people who had the same thought — who the heck is Arcade Fire?

No matter the level of ”hipsterness” they once had — or still claim to have — the band has gone on to have major success in album sales while selling out shows and tours around the world. However, Arcade Fire recently made headlines for something other than awards or their music.

Read more

Sync Your Files Between Your Computer And the Cloud With the New Zoho Docs For Desktop

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We are thrilled to unveil Zoho Docs for Desktop, the service that syncs your files to the cloud, makes them incredibly easy to share with anyone you want and lets you access your documents anywhere you are.

zoho docs for desktop

Painless File Sync And Backup

Syncing files between Zoho Docs and your desktop is fast and easy. If you have multiple computers, your files will be replicated across all of them, in addition to living in Zoho Docs. They are always available wherever you are. Plus, syncing requires no effort from your side – just set it up and forget it. Zoho Docs for Desktop is a great way for you to always have your most important documents backed up.

Easy Collaboration Across Your Team and Across The World

Zoho Docs for Desktop extends the boundaries of collaboration by letting you easily share files -even large ones- with anyone inside or outside your company. When you share a file with someone, they can access it with just their web browser or, if they install Zoho Docs for Desktop, they will always have the latest version of the shared files available in their computer.

Choose Only The Files You Need With Selective Sync

With Zoho Docs selective sync, you can choose to sync only the most important or recent project folders you need while on the go. Each one of your computers can have a different set of folders synced based on your priorities. This is great for our users who own laptop with flash drives that while lighter and faster, provide less storage.

No WiFi On Your Plane? Work Offline!

While you’re on the plane, you can still edit, create and delete files in your Zoho Docs folder in your computer. They will automatically sync to the cloud when you go online. You still need to stay connected to access documents created using the Zoho Docs online editors, but you can easily get to them from your desktop folder.

New Plans & Pricing

We have introduced new pricing plans for Zoho Docs. Our free plan, with 5 GB of storage space and unlimited users, means that you will now be able to manage as many users as you want without paying a buck! If you are looking for more storage space, you can upgrade your account with a monthly or yearly subscription to plans that offer up to 250 GB and even 1000 GB of storage (that’s 1 TB). Zoho Docs for Desktop can be installed on Windows, Mac and Ubuntu Linux.

Register for a Webinar

We are hosting a webinar on Wednesday, September 25, 2013 at 9:00 a.m. PDT. Register here for Zoho Docs webinar.

Before I wrap-up, just wanted to give you a heads up that Zoho Docs online editors got a complete makeover with a much cleaner user interface that our users have already fallen in love with. So, what are you waiting for? Try Zoho Docs now and do share your experience with us, while we continue working on the enhancements.

A Zoho Meet Up is Coming to a City Near You!

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The Zoho Team is thrilled to continue our tour of Meet Ups around the country. After meeting inspiring small business owners last month in Austin, TX, we’re pairing up with several of our Zoho Alliance Partners to host a special event near you.Blog_Meetup

We’ll continue our mission of taking our work “offline” and on the road, by traveling to various cities to meet and greet our loyal users. We want to ensure that you are benefitting from our suite of apps and fulfilling your business potential. With that in mind, we’re bringing along our team of experts and our very own Solution Station to answer all of your technical questions.

And of course, we want to hear from you! By getting the chance to speak with you, we can learn your business story and find out what your needs are. We’ll also get the chance to present some exciting news about Zoho, as well as a few tips and tricks of the trade.

Our next Zoho Meet Up will be in Houston, TX on October 3 at the Norris Conference Center, hosted by our Zoho Alliance Partners, Cornerstone Solutions. We’d love to see you there. To learn more about the event and RSVP, please visit:

https://zohohoustonmeetup.eventbrite.com/

Each of our Meet Ups will have something for everyone: both current users and those new to our products. So if you have a guest, friend or coworker who wants to hear more about Zoho, bring them along!

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