2 Ways Live Chat Can Enhance Your Customer Service

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Landing a new customer is 5x more expensive than keeping an existing customer. How do we keep our customers happy? By providing outstanding support. LiveDesk let’s you delivers outstanding customer service and keeps your retention rates high.

Let’s look at a scenario below that is all too typical in business.

Riley and Karen, both customer service managers, are upset. One of their biggest customers is threatening to leave. José Pérez, the COO of B2B SellingStrategies, just complained of bad service during a critical timetip5

This is a pretty common conversation today. Several businesses are adopting live chat as a channel for customer service, in addition to traditional ones like email.

Here are 2 ways to enhance your customer service by implementing a live chat solution, Read more

Check – in to your office with the Zoho People mobile app!

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Check in

You can check-in and check-out your time directly from your mobile phone. With the Zoho People mobile time clock you can set IP restrictions to ensure control over where and when your employee clocks-in.  Combined with features like the easy buddy search and on-the-go colleague information (already available on the iPhone app), Zoho People for android goes above and beyond.

 

 

The Heartbleed Bug and Password Reuse, Recipe for Disaster

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If you have the habit of using the same password everywhere, you are at risk for identity theft and a breach in post Heartbleed scenario.
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The ‘Heartbleed bug* is perhaps the hottest topic in all types of media – print, electronic, social, and others. This serious flaw in OpenSSL’s TLS implementation is perhaps the biggest vulnerability in Internet history and has sent panic waves throughout IT and consumer communities alike.

During the past few days, you have probably come across information about the Heartbleed bug many times and been swamped by vendor advisories prompting you to change your passwords. The Heartbleed bug had been around for nearly two years unidentified, and it is not immediately known if the bug had been exploited against any web application anywhere. So as a precautionary measure, vendors are suggesting you reset your passwords after patching their applications and fixing the vulnerability.

Heartbleed bug and password reuse 

heartbleed-bug

When you receive an advisory on the Heartbleed bug from a software application provider, you’re likely to promptly change the password in that application or site and feel secure. But the harsh truth is that your entire online life could be at risk. This is because most of us tend to use the same password on all websites and applications.

So if a hacker succeeded in cracking your password exploiting the Heartbleed vulnerability in one site or application, the hacker actually obtained the ‘master key’ to access all your accounts – even those that are not vulnerable to Heartbleed. Read more

Customer Spotlight: Zoho Wins the CRM Battle and Helps Company Scale Up

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thefarm

“It came down to Zoho or Salesforce, and ultimately I know I made the right decision”

Four years ago, John Hood’s company, The Farm, was looking into finding a permanent CRM solution because the internal database they were using was “simply not cutting it and was ultimately hampering some of our sales efforts.”

Hood explored a myriad of CRM solutions including Sugar, Goldmine, Salesforce, and Zoho.

After a thorough exploration into CRM solutions, Hood made a decision on a CRM to go with, and hasn’t looked back since… Read more

Zoho and the Heartbleed Vulnerability

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Quick note:
All Zoho servers are patched, and your data is safe.

The details:
Soon after the information about this vulnerability became known, we started patching all our servers using the newer, protected versions of OpenSSL. This operation was completed in a few hours after the news broke out. We renewed our SSL certificates too. So, we are no longer vulnerable.

As of now, we have no indication that the vulnerability has been exploited against any of the Zoho applications. However, we would like you to follow these safeguards.

1. Change your Zoho account passwords immediately.
2. To be doubly safe, enable Two Factor Authentication (TFA) for your accounts.

We will update this post, as and when we have more new info about the vulnerability.

Just In: Advanced Analytics for Zoho Projects – Bugs Module

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We announced Advanced Analytics for Zoho Projects a few months ago. Project teams worldwide are using it to get valuable insights about how well their projects are doing on various fronts. Today, we are glad to announce that data from the Bugs module of Zoho Projects can now be analyzed using Zoho Reports.

With this new addition, you get a good many default reports and dashboards out-of-the-box. These reports allow you to know project metrics like the number of bugs across projects, bugs based on severity assigned to each project member, estimated time of closure for bugs, and a lot more such metrics you will find great value in. Read more