Our focus on Zoho performance initiative so far has been reducing the initial loading time of our applications. That has gone really well: Zoho Show, Planner and Projects all load really fast, while Writer, Sheet & Wiki are reasonable, with some additional optimizations going on. CRM has focused on other database related optimizations, so the initial loading operation hasn’t been completed yet. Creator is in a class of its own, as far as performance tuning is concerned, because it is a development environment with a lot of dynamic/evolving set of applications; while it has gotten faster than before, much work remains to be done. Be assured we are on the job and won’t rest until we get this right – as a company dependent on Zoho applications ourselves, we realize how important performance is in every day use. No user should think about Zoho while using our applications, just simply focus on their own work, which is the indication we have achieved our goal.
As a next step in the performance initiative, we are now working on optimizing every user operation, every mouse click. This is particularly important for transaction oriented applications like CRM and Projects, as opposed to document oriented applications like Writer. A lot of database tuning is necessary, which has become a strong focus for us. CRM performance is better than a month ago, but one problem that remains is the occasional inconsistency in performance. We have also seen CRM being slow in Australia, which we are investigating. It seems much faster in India than in Australia (our data centers are in California), even though the overall bandwidth situation in India is very spotty. This is a situation we are taking up with our service provider, because simultaneous tests in India and Australia yield very different results.
In related news, we have received our next round of hardware, much more powerful than what we have now (it is a pleasure to buy servers, because each timeÂ you are amazed at how much more can be had for how much less!). These servers are going through a full round of testing and qualification, before being pressed into service, which we expect by the end of March. So stay tuned for even more performance improvements.