HelpOnClick live chat software and Zoho CRM join forces

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This is a Guest Post by Neran Ashkenazi, CEO of OnClick Solutions Ltd.

What if I told you that you could generate at least 40% more leads without generating new traffic to your site? Sounds good right? Then you’ll love the innovative chat system we at HelpOnClick have to offer.

Including live chat in your site will give you an advantage over your competitors who do not have this capability. Customers in the digital age do not want to “open a ticket” or send an email through a “contact me” section. They want answers now. Having a chat capability enables this impatient potential customer to have a chance to ask a question in real time and get an answer right then and there. When they get what they want, they’re more likely to continue talking with you and buy something.

To get a better understanding of how this works picture yourself going to a new retail or service business online.…


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5 Keys for Transitioning Your Business Online

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This is a guest post by Sandra Faleris of SmBizSuccessTeam. To read more from Sandra, visit her blog.

Every business can use an online presence, whether they think so or not. Save your customers time by putting together a website that showcases your products and services. You don’t have to go e-commerce (allowing customers to purchase online), however, for heavy computer users going to a static website can be frustrating.

The world is moving toward convenience at a break-neck speed. Just look at the competitive cell phone providers who tout faster browsers and cellular technology.

Faster is the new bigger. Knowing where your industry is headed is key.

Losing business to those who offer “more convenience” is something you can count on if you don’t jump on the train now. It’s the way life is headed; one would have to be blind to ignore the fast pace of the information highway.…


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We’re flat-world-friendly! Are you?

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In 2005, Thomas L Friedman proposed that the world was becoming flat. Today, we can be certain that it already has! What that has done is to unify consumers and businesses across the World.

All you need today is a product or service that makes life easier for someone, somewhere in the world. The Internet has made it remarkably easy to offer products & services globally. However, it’s not just about selling, now, is it? What you sell, you also have to support thereafter.

At Zoho, we have customers across various time zones. And, our support commitments have to be restricted to each time zone. Selling to a single global market comes with that peculiar challenge. We spoke to some customers and they all said “Hey, we have that challenge too! Can you fix it?”

Much to our surprise, even some popular enterprise-quality helpdesk software didn’t do anything to fix this handicap.…


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Now, Create Workflow Rules for Calls, Tasks & Events too!

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Ok, the title is a give away and I’m sure many of you in Sales & Customer Support will definitely find this one useful.

But before I proceed, here’s a little background:

Ever since the launch of the New, Simpler CRM, our aim has been to make your CRM experience as simple as possible. And with Workflow Rules, you should be able to automate most of your activities, so that you focus on spending more time with your prospects and customers.

This update is also an effort towards the same. Here’s more on that:

Imagine a case where you cold-call prospects in the call center you work for. A successful day depends on the number of calls that you have attended to, and also on the number of calls that you have closed. The chances are high that a prospect you called is interested in your offer and would like a follow-up call. You now have to assign this to a field sales rep who has to follow-up with the prospect.…


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London 2012 Olympics: Stats & Dashboards

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Plotting and visualizing data can be fun. And if the data involves the ongoing Olympics, it can be doubly so! As with previous Olympics (Vancouver 2010, Beijing 2008), we have compiled some interesting dashboards for London 2012 Olympics too. The dashboards are powered by Zoho Reports and hosted on Zoho Sites.

We plan to add new data and reports as the Olympic games progress, and we will keep you updated. If you like to see any other report added, do leave your comments.

London 2012 Dashboards…


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Domain Names. Big Deal.

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A domain name is to a website, what SSN is to you; no two websites can have the same domain name. It is to uniquely identify you in the online space. It is essential that you do it right the very first time, because it is the only best time to do it. So, what factors should influence you in choosing a good custom domain?

1. Subdomains Vs. Custom Domains

www.yourbusiness.someotherbusiness.com is a subdomain. www.yourbusiness.com is a custom domain. Where you host your business website is the last thing your client is bothered about. He needs credibility (She needs even more). Which of the two domains look credible? Which of the two websites above would your visitor feel comfortable in sharing credit card information with?

2. Keyword-laden domains Vs. Brandable domains

Every domain name translates to an IP address that machines understand better.…


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Top 4 Start-up Fears and How to Conquer Them

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This is a guest post by Lindsay Holloway, writer and editor of small business trends and technology. To read more from Lindsay, check out her articles on The Examiner.

Whether you’re building the next iPod or launching a new social network, one of the biggest steps in getting started is facing the fears that most entrepreneurs deal with. To get an idea of what fears they face, we polled a handful of hardworking entrepreneurs, who despite any fears and looming “what ifs” managed to make it through and build their small businesses. More importantly, we asked them how they conquered those fears.

  1. Finances: From start-up capital to monthly budgets, managing money – whether you have it or not – can make anyone’s head spin. “They’re afraid of budgeting and cash-flow projections; they’re afraid of reading their financial reports and all that financial voodoo,” says Chellie Campbell, author and instructor of an eight-week financial strategies course.

    2. …


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