Today, a colleague showed me results of a survey that almost threw me off my seat! It was from a study conducted by CMO Council on how end consumers use social media to connect with brands.
Amongst several things, I noticed that about 47% of respondents had said they expected a response from brands within 24 hours. About 19% expected a response within an hour while another 22% expected an instant response! This goes on to show how important it is for support teams to track their turnaround time.
Using SLAs, Zoho Support already lets you track if a ticket has taken too long to close. However, now, you can even track if the first or any subsequent response has taken too long to happen.
- First, create a custom field.
- Then, set a time-based rule to update it, when a response is delayed.
- Additionally, you can compile a daily report using the same custom field or setup an alert associated with that custom field.
Here’s announcing another update to Zoho Sites; Password-Protected Pages. You can now restrict access to pages on your website using passwords. This lets you share relevant content alone, with a closed group of people.
There are two types of passwords to use based on the instance:
- Site Password
- Page Password
Site Password is ideal when you want to share multiple pages with a group of people. One password for all the pages, so you share only one password with everyone.
On the other hand, Page Password lets you set separate passwords for each page. With each page having its own password, there is no possibility of accessing such pages with one common password. Read our help section on how to protect your webpages.
Linking External Pages:
Another feature that accompanies password protection, is linking your pages to external links.…
This is a guest post by Lindsay Holloway, writer and editor of small business trends and technology. To read more from Lindsay, check out her articles on The Examiner.
You may have missed National Get Organized Month in January or perhaps didn’t quite finish spring cleaning, but it’s never too late to get your home office or home-based business organized. And since we’re halfway into 2012, now is a great time to reorganize and cross a few items off your summer checklist.
Fortunately you don’t have to do it alone. You don’t have to ditch your cluttered filing “system” cold turkey. You don’t have to learn a new complex spreadsheet program. And you don’t have to hand over your paycheck to an assistant or professional organizer. There are myriad resources, tools and experts out there to help you, and we’ve put together four essential tips for getting your office or business organized this year:
‘Time tracking is such a waste of time!’
I’ve often heard people say that. Honestly, if you are a freelancer, you’ll know that time accounting is a serious task as you get paid by the hour. So why is time tracking all that important? Top of the mind, this is why I think:
1. Albert Einstein had only 24 hours. So do you
No one is saying you are not a genius like him. Of course you are! But when you are heading a project, you cannot whip out extra time in the last minute.
Quick Tip: PLAN. Go back to the basics. Make a task list and stick to it.
2. Energy Drainers – Count them in too
Your mobile, email, internet and staring at the clock itself will eat away your carefully planned time. They have a unique way to disrupt your carefully planned time. Tracking your time helps to keep them at bay.
Quick Tip: While planning, set aside some time for energy drainers.…
After undergoing an exhaustive search of CRM applications, Deborah Morelli, Account Executive for Interbank Mortgage Company landed on one CRM tool that has changed her life and she’s vowed to take it wherever she goes.
On a daily basis, Deborah Morelli, Account Executive for Interbank Mortgage Company, must manage 40 to 50 accounts with mortgage brokers across 20 states while also looking through 200 to 2000 different leads.
Morelli used to manage all her accounts through Outlook. It was a mess. She forgot people’s names, couldn’t discern key contacts within a group, and she forgot to return phone calls.
“Keeping track of them within Outlook just doesn’t work for me,” said Morelli. “I found myself disorganized, losing business, not servicing my clients very well, and I was just desperate.”
Competitive analysis of CRM:
Morelli wanted to be more organized so she started to do some research on CRM.…
SEO is about making your pages rank higher on search results. But there are certain pages on your website which you don’t want users to arrive at from search results. The robots.txt file is used to exclude such pages from showing up in search results.
Search engines use bots or robots to crawl websites and learn about them, so that they’ll know which websites should show up for a particular keyword. Whenever such bots arrive at a website, the first thing they look for is the robots.txt file, because it contains instructions from the website’s owner. Now, there are good bots and bad bots. The bad ones especially, like the malware bots that are on the lookout for security vulnerabilities, pay no attention to the robots.txt file.
What is the role of robots.txt?
It contains two important information. Which bots are allowed to crawl this website, and which pages on this site should not be crawled.…
Recently we have seen our friends at Google open up their SDK for Google Drive letting third parties integrate their apps into Google Drive. We excitedly pounced on it and we are now thrilled to announce that Zoho Office is now integrated with Google Drive.
What does this mean? To start with, Google users can now open their documents using Zoho’s Writer, Sheet & Show – our word processor, spreadsheet and presentation applications. Of course, this integration is not just for viewing your files using Zoho’s apps, but you can also edit your documents and save them back to Google Drive. Better yet, you can also create new documents using Zoho’s editors and save those documents in Google Drive…all without needing to create a Zoho account.
But wait…it gets better. You can even collaboratively work on documents with other Google users, inside the Zoho editors.…