The holiday season is approaching. What can be more gratifying than creating happiness! That’s exactly what we have in mind for you as well.
It’s a great feeling to talk to customers and deliver amazing service. Phone is by far the most convenient way for customers to ask for and receive help. But, it’s usually a logistics nightmare to build and maintain scalable PBX infrastructure, especially if you’re a small business. We’ve been through it at Zoho and, ever since, we’ve wanted to drastically simplify it.
That’s exactly what we announced last week. Read more
There is something unique about growing up in a small town that gravitates you toward shopping locally. Whether it’s pride, duty or genuine support of a friend or family member, knowing your dollar has gone to not only a community member, but a business owner you trust makes every purchase that much more special.
You want to walk through those doors. You want to shop there first. You want to brag to others that your town has the best burger joint or music store.
I’ve supported local businesses my entire life. Whether it was eating the best pizza in the world at Pizza Place on Main Street, going to my local sports card and memorabilia shop, Dakota Dick’s, Saturday mornings or buying my first guitar at Craig’s Music, small businesses were my go-to spots in my hometown of Weatheford, Texas.
Zoho Reports has added a lot of cool features recently. Let’s see some of the major features that have come in.
Scheduled Emailing of Reports with Filter Criteria
You’ve created a set of monthly sales reports. Only that you’d want to filter the region, so as the regional heads see the sales data of their own regions alone. We’ve seen how this can be done in Zoho Reports, without duplicating the same set of reports for each regional head. Now, let’s say you want the same reports to be mailed periodically to the intended recipients. This is possible now. All you’ve to do is,
- Open one of the reports to be mailed
- Click ‘Export’ -> ‘Email Multiple Views’ -> ‘As PDF’ Read more
Today we are unveiling the biggest update of the year for our Zoho CRM and Zoho Support products. For the past several months, we have been focused on enhancing our product capabilities so we can address the needs of bigger organizations better. We are already known in the industry for serving our SMB customers well. But we’re not going to stop there.
First off, the Zoho CRM improvements we are announcing today include exciting updates like territory management, custom modules, deeper social integration, custom functions and enhanced integration with Zoho Campaigns.
Supporting bigger sales organizations with Territory Management
Bigger companies have complex organizational structures. The most common example is companies with sales teams aligned along both geographical limits and another variable, like company size or product line.
The new Territory Management functionality helps companies better mirror their complex organizational structure in Zoho CRM. More importantly, it is done securely – so only the right people have access to sensitive company information. The sales team for the Northeastern region can see all deals happening in their territory, regardless of product, but they can’t see what’s going on in the Central region. Likewise, the General Manager for the Widgets division can set sales targets and see deals for her products across all geographical territories, but she can’t see what’s going on with the Gadgets product line. Of course, the VP Sales and CEO can monitor the sales forecasts for both products and for all regions with just a few clicks.
Territories is a term we use loosely – while it is typically used in a geographical sense, you can configure territories in Zoho CRM to map to any particular segmentation your sales team might be based on, like Commercial vs Federal Government vs Local Government; Military vs Education; Named Accounts vs Mid Market vs SMB. Read more
When Edward Snowden, the former NSA Contractor started disclosing the classified details of several top secret surveillance programs of the US intelligence agencies during June this year, all were wondering how he gained access to those highly confidential information.
Five months later, an exclusive report in the Reuters now reveals that Snowden has used perhaps the easiest possible way to gain unauthorized access to the secrets. Misusing his position as a system administrator, he had reportedly persuaded nearly 20 of his colleagues to share their login credentials with him in the pretext of doing his job. They had unwittingly provided him the credentials, which led to the worst breach of information security in NSA’s history. They thought they were giving out the credentials to a trusted insider unaware of Snowden’s real intent.
This report reminded me of a funny campaign titled “Passwords are like underwear” ran by the Information Technology Central Services at the University of Michigan a few years back to create awareness on protecting passwords.
True, passwords are like underwear – obviously not meant to be shared with others. Unfortunately, practical needs are mostly the opposite. Business requirements demand selective sharing of passwords with others. In most of the organizations, users often tend to reveal administrative passwords of sensitive IT resources to their colleagues for some reason or other.
We love small businesses – they’re the reason why we build apps and host events aimed at helping small business owners all-year-around. But special days call for a little more!
And that’s why we’re celebrating Small Business Saturday, with a special contest for small businesses this month.
It’s called the #MyBizStory contest and it’s really fun and simple. All you need to do is, tell us a story. Tell us what makes your business unique – it could be a different way of doing things, something you’ve created or something you’ve believed in and followed for your business – anything that you think makes your business stand out. Read more
15 months ago, John Paul, the largest concierge service provider in France, decided to expand into the U.K. With this expansion, Jean Paul brought in George Evans to serve as managing director of John Paul U.K.
Prior to joining John Paul, Evans had worked for a large $20M dollar company and had extensive experience with Salesforce CRM. When he came aboard John Paul, the first thing he noticed was that they had no CRM solution in place.