Provide your Customers a Unified Login Experience with Remote Authentication

Posted on May 18, 2012 by Siddharth

Which username do I need for this service again? Wait, I am not even signed up…

We’ve all been there. Most importantly, we know your customers hate being in that all too common position and having to create yet another account. Which is why we are pumped to introduce the newest feature in Zoho Support: remote authentication for your customers.

Now you can provide your customers a seamless user experience by allowing them to access your helpdesk in Zoho Support with the same username and password they already use for your other services.

In the past your customers had to register and keep track of an entirely different credential to log in and submit a ticket, but now, with Remote Authentication enabled, your customers will have quicker and easier access to the solutions they need.

Now your customers can securely access your portal within Zoho Support based on the login credentials they already have for your website.…

More Power to the Math Wizard in You – Aggregate Formulas

Posted on May 17, 2012 by Arvind

Zoho Reports has long supported custom formulas, where you can define your own formula that involves two or more columns. These formulas are applied at the row level. Say there is Column A and Column B and you want a Column C which does string concatenation (combining texts). You can have a formula column defined as
concat(Column A, Column B).

There are scenarios where aggregation formulas (sum, avg, min, max etc) are to be applied at the column level. Here’s a real world example. In Google Adwords, Click Through Rate (CTR) is defined as (No. of Clicks)/(No. of Impressions). If you just go by averaging the CTR as Avg(CTR), you will end up with the wrong average value for the month, quarter or year. But if you let Zoho Reports know that CTR is actually sum(Clicks)/sum(Impressions) by using the Aggregate Formula, then you’ll arrive at the right values.…

Bridge the Gap between your Customer Support and Engineering…

Posted on May 16, 2012 by Siddharth

Don’t stop with tracking your tickets to closure. Now submit a bug for a ticket and track them too.

We are glad to announce that Zoho Support is now integrated with Zoho BugTracker. Organizations using Zoho Support and Zoho BugTracker can ensure seamless communication between your customer support and engineering teams. Your support agent can file a bug for a ticket which can be tracked till closure by staying within Zoho Support. Also both the teams can collaborate on a bug/ticket by leaving a comment in them, which stays synchronized between the applications.

The Zoho Support + Zoho BugTracker Integration: Our Story

Lawrence our customer support executive, receives a ticket for a glitch in our feature. He quickly goes through the ticket and files a bug for it. Hooray! the bug is now routed to our Support Management project in Zoho BugTracker.

…

Group Calendar Support & Other Neat Updates in Zoho Calendar

Posted on May 16, 2012 by Hari Murali

There is no refuting the fact that be it work, family or friends, in order to get things done, it is necessary to be on the same page as a group or with your group.

At times, it is crucial for each person in a group to be aware of everyone’s calendar of activities. This is tough considering other complications like employees in the same company sitting at different time zones, teams changing frequently and what not.

Well, in relation to these thoughts, we are glad to share with you the latest update to Zoho Calendar. We have added group calendar support and other neat features to help you close these communication gaps and collaborate more effectively with your co-workers, team mates and groups.

Group Calendar
It can be overwhelming to plan and track group activities, especially when someone is a part of many groups. In Zoho Calendar, you can now create separate group calendars with different lists of members and also subscribe to other group calendars.…

Introducing Zoho Sites, Free Website Builder for your Business

Posted on May 15, 2012 by Raju Vegesna

We are excited to announce a new addition to our broad application portfolio; Zoho Sites. This new application is a website builder aimed at simplifying website creation, including mobile websites. Users can create websites easily just by dragging and dropping elements, without having to write even a single line of code.

There are hundreds of Website builders available in the market already. Then, why are we launching Zoho Sites now?

At Zoho, we want to offer a broad set of business tools, so that you can run your entire business on Zoho. If you look at our portfolio today, we host your email on Zoho Mail, your documents in Zoho Docs, your customer data in Zoho CRM, Accounting data in Zoho Books, Support through Zoho Support….you get the idea. Obviously, website hosting was one of the missing pieces from our portfolio. Until today.…

Just In: Engage and Support your Customers in Twitter and Facebook with Zoho

Posted on May 10, 2012 by Rodrigo Vaca

We are excited to share with you the newest update to Zoho Support. We have just enabled social media integration with Facebook and Twitter so you can engage and support customers through those channels, seamlessly integrating Tweets and Facebook posts into your existing operation to increase your social reputation while improving your overall customer experience. Today’s connected customers expect a high level of support – and customers are increasingly taking to social media to get their problems fixed. You need to make sure you’re listening and have the right tools to face this new reality. Zoho Support helps you do exactly that.

Listen to your customers, wherever they are

For your business, hearing directly from customers is the most valuable aspect of social media and with Zoho Support you can tap into this resource and listen to what your customers are saying about you.…

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