The New Zoho Support: Close Tickets Even Faster

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At Zoho Support, we strive to build and maintain quality helpdesk software. Our development team is relentlessly working on rolling out new features that help simplify the process of providing customer support.  In this endeavor, we have released a sleek new UI that offers improved usability and faster navigation.

Let’s take a look at the enhancements and additions in the new UI.

The Interface

The new UI is an effort towards unifying the vast range of Zoho products so that users enjoy a consistent, smooth experience while navigating between products. Our intention is not only unify the Zoho experience, but also to cut down scrolls, increase ease of access and make it more spacious.

Usability

To be honest, our old UI was probably not that great in terms of ease of use.  We received feedback that one needed to scramble across the UI for updating a ticket property, creating a view and searching for it in the drop-down was tedious, recently visited views were located on to your right etc.…


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Zoho Recruit Invites you to the Recruitment Agency Expo, London

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Zoho Recruit is very happy inviting you for the Recruitment Agency Expo, running February 14-15 at the Olympia Conference Center in London.

On that note, we’ve got a bunch of new features that launched today – to enhance recruiters’ productivity and to give them more ways to engage candidates from within the application.

LinkedIn integration lets you to link candidate and client contacts with their LinkedIn profiles. In turn, you can see candidate and client information such as position, company, city, and business and professional activity. You can also send notes and invitations to candidate and client contacts, via LinkedIn, from the Zoho Recruit UI.

Custom Reports gives you 20 standard reports – and tools for customizing or creating new reports – to help visually analyze recruiting and applicant tracking information.…


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Overlapping schedules? Check availability first

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Picture this:

Ben, a business contact calls, and he’s upset. He’s upset because of an issue that he’s facing with the product. As it would typically happen, you schedule a web meeting at a time that Ben’s free.

What’s next? You would open up your CRM, schedule an event, and assign it to the best Customer Support Executive (let’s call him Peter) that you have in your team. You’re relieved. You’re confident that Ben’s problem would be solved, right? Wrong! The web meeting never happened. And why so? Simply because Peter wasn’t free at the time that you had scheduled the event.

Now what if it had happened like this?

Ben calls, and you promise a web meeting. He tells you a time that is convenient for him. While scheduling the event, you check Peter’s calendar to see if he’s free.

…


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Zoho CRM Read-Only Mode Available From Our Secondary Data Center

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One of the priorities we set ourselves after our outage is to get a read-only instance up quickly in our secondary data center in the New York metro region. We have always had the data backed up in that data center and our software team has been busy making it run in read-only mode. Today, we are happy to announce that Zoho CRM is running in read-only mode from our secondary data center.

The URL is https://crm-ro.zoho.com

We will keep this read-only mode accessible to customers all the time, so that in the event of an outage in our primary data center, your access to data will be preserved. We still have some limitations we are working through – for example, database information is synchronized immediately between our silicon valley and New York data centers, while document attachments have a one hour lag, which we will be addressing soon.…


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Zoho Books says ‘Don’t fret while paying multiple bills’

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Recently in Zoho Books you could record payment for multiple invoices issued to your customers. Now we got more good news for you!​

After some careful analysis on the feature requests and our forums, we identified another pain point for our users. Multiple Bill payment for a vendor.

Imagine this. It’s a bright sunny day, you reach office and get a frantic call from your vendor to clear your several outstanding bills. Not a result of your poor time management skill but just one of those days when everything on your to-do list goes awry. You want to resolve this as soon as possible so that you can go back to your planned activities. You pay your dues and click open your accounting software to do the tedious task of recording the payment ONE by ONE

Well that was ‘before’. Now Zoho Books allows you to record payment for multiple bills for a vendor from ‘a single screen’.…


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Introducing Zoho Support Express Plans complemented with a brand New UI

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We are excited to introduce Zoho Support Express, our latest plan for small businesses and do-it-all teams. Also we are out with a simplified new UI which is easier to access, spacious and faster.

Our Express plans are designed keeping in mind the requirements of small businesses that find regular plans beyond their budget and those not having earmarked support agents. Let’s delve into more information on why you need to try our Express plans and what’s different in it.

Why a new plan?

Being an ideal helpdesk for small and medium businesses, Zoho Support has its regular plans starting from USD 12/agent. However several of you have said, your monthly support costs have soared and neither have you utilized the features to its maximum. We quickly ran a list of features which are frequently used by you (scrapped those sounding fancy) and decided to position it as a separate affordable plan.…


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Dispatch Jobs made easy with vWorkApp and Zoho CRM

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This is a Guest Post by Michele Goldsworthy, Online Marketing Specialist at vWorkApp.

vWorkApp and Zoho CRM have come together to create the first solution on the market that combines customer relationship management with mobile job dispatching and scheduling. The result? A complete solution for field service companies that provides real-time management and tracking of jobs.

Zoho’s CRM software manages the entire customer life-cycle, including sales, marketing, invoicing, customer support, and more. However, Zoho by itself cannot cater completely to the field service companies. Field service companies also require real-time tools that let them direct, schedule, and track their work in the field, as it’s happening.

vWorkApp created the Zoho CRM plug-in to allow companies to dispatch and track workers directly from within Zoho.…


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