Zoho Invoice simplifies a law firm’s billing process

Posted on January 24, 2012 by Naren

We are aware of the fact that Zoho Invoice has helped a lot of small businesses, freelancers and service providers to streamline their invoicing process. Here is an example of a full service law firm, HMLC that is based in Dubai, United Arab Emirates. The law firm that has a multi-lingual team of attorneys and consultants has benefited by using Zoho Invoice. HMLC has several branches across three continents. The firm efficiently and accurately sends numerous estimates and invoices every month using our invoice software. A few weeks back we had a discussion with Eric Alksibati, a senior lawyer with HMLC and a specialist in commercial and corporate law.

HMLC was previously using a local invoice software in Dubai. Over time they felt it was inefficient as they had to fix numerous errors at the time of creating an invoice and the result was they were unable to send out invoices on time. The law firm first used Zoho Creator and then discovered Zoho Invoice.…

New in Zoho Creator: Searchable Lookup, Exposed Formula Field and Flexible Custom Actions

Posted on January 24, 2012 by raagavan

There has been plenty of activity going on at Zoho Creator lately; regarding Forms, Views, and everything database. The changes they bring are intended to achieve greater convenience in terms of usability, and it comes as a result of increasing responsiveness and customization. To name a few,

Searchable lookup:

You know Look-up fields. That list which you use to pick values from fields on other forms? It just got better. If you are looking up tens of records, then it wouldn’t make a big difference, but if you have tens of thousands of records, then you’d have known how long the browser takes to load them all.

Not any more, no matter how many records you have. We’ve given it auto-complete feature. In addition to the pick-list, you can also type the value. As you type, it automatically suggests the possible entries you are looking for, leaving out the rest.…

Our Friday Outage and Actions We Are Taking

Posted on January 23, 2012 by Sridhar

On Friday, January 20th, we experienced a widespread outage that affected all Zoho services. The outage started around 8:13 am Pacific Time. Zoho services started coming back online for customer use at 3:49 pm, and all services were fully restored at 6:22 pm PST. We absolutely realize how important our services are for businesses and users who rely on us; we let you down on Friday. Please accept our humblest apologies.

The cause of the outage was an abrupt power failure in our state-of-the-art collocated data center facility (owned and operated by Equinix) in the Silicon Valley area, California. Equinix provides us physically secure space, highly redundant power and cooling. We get our internet connectivity from separate service providers. We own, maintain and operate the servers and the network equipment and the software. The problem was not just that the power failure happened, the problem was that it happened abruptly, with no warning whatsoever, and all our equipment went down all at once.…

Zoho Apps are now restored

Posted on January 20, 2012 by Raju Vegesna

All Zoho Apps are now restored. They should be working normally. There are some backend services running to restore full service.

Today is not one of our normal days. We sincerely apologize for the outage. We requested a root cause report from our colocation provider on what caused the power outage. We will do a detailed followup post with the postmortem report and will expand on how we are going to overcome such issues moving forward.

We’d like to apologize for the outage and thank you all for your patience.…

Update on our downtime

Posted on January 20, 2012 by Raju Vegesna

This morning, there was a power failure in our California data center – Equinix – taking all Zoho services down. As our services went down, it down all services, this means it caused database inconsistencies.

Services have multiple database clusters – like 8-12 database clusters per each service. Each cluster having a Master-Slave combination. Power failure caused inconsistencies in some of these clusters. But to restore these services fully, we need to make sure all these database clusters are consistent. This database consistency check and sync is what is taking time.

Realistically, it is going to take few hours to restore our services after making sure the databases are in sync. Some services will be restored sooner based on the level of inconsistency.

We sincerely apologize for this issue. Will keep you updated.…

Zoho is Currently Inaccessible

Posted on January 20, 2012 by Raju Vegesna

All services including the Zoho website are currently (starting 8:25AM PST) inaccessible due to a network issue. We are currently looking into it. Will keep you posted. Please follow us on our Twitter account for updates.

Update (8:46AM): It looks like we have a power failure in Equinix co-location provider. It effects multiple customers in that data center.

Update (9:15AM): The power is back up in the data center. We are working to restore the services. Will keep you updated.

Update (9:32AM): The power is up. We are making sure there is no data corruption before we bring the services back up.

Update (9:50AM): We are running sanity checks before we open the services to everyone. Services will be up one by one after the checks.

Update (10:35AM): We are still working on bringing the services back up. Mail & CRM will be restored first.…

TeamSupport.com integrates Zoho Reports

Posted on January 20, 2012 by Arvind

TeamSupport.com, provider of web-based customer support and help desk software solutions had earlier integrated with Zoho CRM. Now, TeamSupport.com’s integrated with Zoho Reports too. With this integration you can create custom reports and dashboards on a variety of TeamSupport data – tickets, ticket status history, portal logins, KB traffic and chat requests – and share them throughout your organization.

Read more about the TeamSupport.com – Zoho Reports integration.

If you are an Independent Software Vendor (ISV) like TeamSupport, you too can take advantage of Zoho Reports’ reporting capabilities, and make it the reporting module of your product/service. We offer a white label solution too that you can use for making your own private labeled (re-branded) reporting solution for your clients.…

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