We’ve been fortunate to have our feature priorities be continuously questioned by the community. As a result, we are announcing 5 new features that, we believe, would make a difference to most of you who have been repeatedly asking for these.
Third-party widgets and scripts via code snippet
The Embed widget has had an upgrade; in addition to HTML code, you can also insert scripts and code snippets now. Widgets and apps from most third-party vendors demand that you to insert few lines of script into your website. You can add them all now. That includes scripts that work behind the scenes, like tracking and in-page analytics. (See how.)
Custom Page URL
You can now customize the URL of a page. This is important on the SEO front, as it is on the aesthetic front, allowing you to optimize your pages for hot keywords.
Previously we introduced widgets for Facebook and Twitter.…
It’s no secret that the past five years have been anything but kind to small business owners and entrepreneurs across the country. In fact, an unstable economy and variety of other factors have forced a number of small businesses to close their doors while also discouraging others from entering the market.
Fortunately, good news is on the horizon in 2013 thanks to a recent increase in small business loan approvals.
According to the latest Biz2Credit Small Business Lending Index, big banks are approving loan requests at the highest rate in over two years, while small banks are giving the green light to over half of all small business loan requests.
Last month, big banks reportedly approved 15.9 percent of small business loan applications, a 35.9 percent increase from February 2012 and the highest rate since Biz2Credit began compiling this information in January 2011. Similarly, small business loan approval rates have increased from 49.9 percent in January 2013 to 50.3 percent last month.…
The biggest challenge in the field of recruitment is to ensure that the job vacancies are filled on time. Talent acquisition is not an easy task, and contacting potential candidates when vacancies appear, following up them for the interviews, etc., can often be frustrating, expensive and a time-consuming experience. In recent years, mobile technology has proven to be a powerful communication tool than email because of its faster reach. That’s why we have been working on a new feature that will help you overcome the obstacles of recruitment and make the process much easier.
We are happy to announce the New Integrated SMS feature in Zoho Recruit, that will help you communicate effectively and efficiently with candidates and contacts during the hiring process. A single click, and voi-là! You can send text messages to multiple candidates using Zoho Recruit! Not just that!…
This two and a half day event is packed with over 55 sessions and a great lineup of Speakers including Ray Wang, Brent Leary, Doug Sleeter, Sridhar Vembu and more. The event features three parallel tracks including a dedicated track for Zoho CRM training with around 20 sessions.
The Early Bird pricing, which offers a 33% discount on our Standard ticket, ends Mar 31st. You may want to take advantage of this offer if you are planning to attend the event.
We also rolled out an iPhone app for the Zoholics event. If you are attending the event, we highly recommend you to install this app.
At Zoholics, you will learn how to get more out of your Zoho apps, meet the people behind the products, get to know the future direction of the apps and of course, network with other Zoho users.…
Yes! We have a whole bunch of new and interesting features lined up that will not only help you manage your customer data and interactions at a central place in CRM, but also give you an enhanced CRM plus Email solution.
Here’s a summary of what’s new:
MailMagnet for Mobile
When we introduced MailMagnet for Zoho CRM, our aim was to change the way salespeople interact with their email. Today, we’re taking this one step further by introducing MailMagnet for Mobile.
MailMagnet users can now receive their customers’ emails inside Zoho CRM mobile app without fiddling with their phone’s email settings. With the new Messages tab in the app, you can view all your customers’ emails, reply to them and even add tasks. What’s more, you don’t have to be on Zoho CRM app or refresh messages each time to receive new emails. Just enable alerts in your iPhone, iPad or Android device to receive email notifications.…
Today we’re announcing general availability for Zoho Projects 4, the most complete mobile project management tool ever. Everything you need to get work done better: planning, tracking and collaborating is available wherever you are – even from your smartphone.
The Zoho Projects users who got an early preview of Zoho Projects 4 have already been experiencing the many improvements we introduced in this version – from being able to know what’s going on around your project at anytime thanks to Feeds (we like to think of it as your very own Project Coordinator), to the ease and simplicity of use by having most things you need on a daily basis within easy reach, on one page with no tabs or separate windows required.
Beyond the processes you put in place and the helpdesk software that your company uses, the customer service experience is ultimately influenced by the people you hire. People in customer-facing roles form the face of your company in the market. When they fit their roles, all’s well. Otherwise, well, not so well.
The question we’re asking this week is about customer support hiring. What’s your approach to customer support hiring?
Hire experienced people and empower them.
Experienced customer support professionals bring a certain competitive edge to your company. They already know how to handle varying ticket loads. They know what to do when a ticket gets escalated. They know what not to say to that short-tempered customer. They’ve been there and done that.
Experienced professionals are suitable for small companies that don’t have much process intelligence yet.…