Customer feedback is the most essential and valuable for any business. And the most challenging part is how to keep customers happy? What is that significant functionality they really miss or need from your product?
The best way is to ask and listen to customer feedback.
But it doesn’t stop there you need to review all those feedback as it directly influences what changes you are going to bring about for the next update. On this front, we too were getting bombarded with lots of such requests that gave us valuable insights about what needs to be done in Zoho Projects.
See what some of our customers had to say
Zoho is headed to Las Vegas this November to attend the 10th Annual Sleeter Conference from November 3rd to 6th, 2013. Sleeter Group organizes this event every year for accountants, consultants, CPA and advisors of small businesses to educate them on the latest technologies in the accounting world.
This year, you will find experts talking to you in ‘General Sessions’, ‘Pre-Conference Workshops‘ and various other product-specific sessions. Zoho will be conducting a Pre-Conference workshop on ‘Effectively Managing Your Customer Information Using Zoho CRM‘. It will be a great session to learn how to unleash Zoho CRM to maximize customer relationships for yours and your client’s business.
You will also find us participating in the Online Accounting Shootout – a discussion panel of accounting vendors. Stop by our booth at #210 if you have any questions for us or for a friendly chat.
Sleeter Conference is the perfect place for you to learn from domain experts and also to network with your peers. We look forward to seeing you in the city of Vegas!
To register for the pre-conference, click here
In the evolutionary theories the focus has mostly been on survival of the fittest. Does it mean we have evolved selfishly? Have competition and ruthlessness been the principal drivers of our evolution? Let’s take a peek at the structure of our very own societies. How did communities evolve? The answer is there for us to see from our lives. Our inclinations have never been primarily selfish. Kindness and Altruism have been evolutionary traits that have played key roles in our social connections. We have evolved to share space, resources, emotions and feelings, the very basic gestures of our evolution. We try to express, impress, influence and in-turn satisfy that inherent human nature of being “Social”. We like to be recognized, be appreciated, be talked about, be praised, which basically means be involved in community to satiate our social needs.
Workplaces are not much different from our societies. Emotions are no different at workplaces too. Be it a thing or knowledge or information or an idea, we tend to share. That keeps the fabric of a workplace well weaved. Workplaces with efficient sharing cultures are the cradles of innovation, the only sustainable competitive advantage these days. It also builds the learning curve and stimulates cultural change for better.
For ages the opinion of others has been a part of identity development. This concept works the same way at workplaces. It’s one simple word in the English language; four letters, one syllable. The word ‘Like’ may be the simplest way yet powerful to deploy one of the most important expressions that one individual can give to another: a form of recognition or acceptance. This gesture creates an engaged and satisfied workforce that in turn leads to better productivity.
Decision makers can make sure that the employees remain updated on various developments within the organization . A shared understanding between management and employees on norms, values, attitudes and beliefs of the work system, can help them share better, communicate better, innovate better and grow better.
It is important for any organization to share, manage and archive information in order to build the knowledge base of any workplace. And that’s why private social networks also have a ‘Share’ button that enables you seamlessly transact information thereby building collaborative work culture .
Click of a Share and Like has a positive influence within the organization nurturing collaboration, thereby driving productivity.
This is a guest post by Lindsay Garrison, Chief Problem Solver at On the verge, inc., a Zoho Alliance Partner in the Greater Boston Area.
You’ve probably heard that user adoption is one key to CRM success. If you can’t get your staff to log in and use it, then you don’t have a viable customer relationship management solution. And, while there are many things I can do for my clients, one thing I can’t do is make them use their CRM system.
Earlier this year we had the opportunity to help a non-profit agency implement Zoho CRM. Their employees had experienced two failed software initiatives in the prior two years; to say that the staff was not enthusiastic to go down that road again is an understatement. This organization has a staff of 60 people who are spread from Vermont to China – and had no centralized information. It was typical for someone to wait hours (and waste time) just to track down a name or email address. It was hurting morale and productivity, and they had to fix it.
Hello again, Texas!
The Zoho Team is coming to Houston tomorrow, October 3rd, for our next Meet Up. Our first event in Austin last month was a great way for us to meet local users and welcome newcomers to our suite of apps. So we’re joining forces with Cornerstone Solutions, a Zoho Alliance Partner, to host a special breakfast event at the Norris Conference Center, CityCentre.
There is still time to register, but space is limited so please RSVP here:
We’ll present a few up-and-coming products, as well as some tips and tricks of the trade with 40 CRM Tips in 40 Minutes. Our team of experts will be on hand to help answer any of your technical questions.
There will be something in store for everyone. So feel free to bring along a friend, coworker or guest who may not already use our products and we can introduce them.
Nile crocodile and Egyptian plover
Courtesy of www.wolver.org
Have you ever heard the tale of the African crocodile and the Egyptian plover?
The story of these two species and their symbiotic relationship has been around for thousands of years. Here, both the crocodile and plover benefit from the actions of the other. Its completely mutual.
According to this myth (and loosely based facts), the crocodiles lie on the shores of the Nile River with their mouths open while plover fly into the open mouths and, like a giant piece of dental floss, eat the leftover meat stuck between the crocodile’s teeth. The plover get full and the crocodiles keep their bright smiles.
The validity of this relationship is constantly in question — in fact most believe it is a myth — but it teaches an important concept of nature where two seemingly different parts can work together for the overall good.
The Zoho CRM team is coming to a city near you in November! If you have been following us lately, you’ve seen Zoho traveling all across the map!
On the radar for next week, we’re on the road in Europe.
Immediately following, we’ll see you at local Zoho Meet Ups.
Now, we are excited to announce the Zoholics Roadshow where we will focus on bringing Zoho CRM Training to a city near you.
We’re sending out our CRM experts to come to you:
We’ll have sessions tailored for the newest new-never-even-touched-CRM user to advanced customization for CRM veterans that are looking for additional ways to maximize functionality to drive sales and revenue.
Core CRM Functions will include training on:
- Zoho CRM for Beginners
- Customizing CRM for your Business
- Sales Tracking & Forecasting
- Zoho CRM Best Practices
- Managing Users and Sales Territories
- Automating Sales Activities with Workflow Rules
- Zoho CRM Advanced Customization
We’ll also teach advanced sessions on:
- Email Marketing using Zoho Campaigns
- Mobile CRM for Field Salespeople
- Reports & Dashboards
- Getting the most out of Zoho CRM
- CRM & Email Integration
- CRM with Google Apps
- Add more functionality to CRM with Zoho Creator
Following the sessions, Zoho’s Evangelist, Raju Vegesna will also be providing you a bigger picture on where Zoho is headed.
Join us, learn more about CRM, have a drink and some delicious grub on Zoho at our evening reception!
Please bring your questions, laptops/tablets/smartphone and we’d love to hear your opinions, suggestions and questions on how Zoho can serve your organization better.
Register at the location near you.
Questions? Email us at: email@example.com
See you soon!