Social customer care is great if you’re using a social channel. Problem is there are still plenty of people that only use traditional channels and get no advantage from the social channels.
At the CRM Evolution Conference I spoke with Ian Jacobs, a Senior Analyst on Customer Interaction for Ovum. Jacobs offered up a possible non-adhoc scenario to integrate social media into the knowledge management database as core corporate information.
The social channel handles things that aren’t in the company’s knowledge database. How do you get at that knowledge and then get it into the company, asked Jacobs. The trick is finding a method to validate the correctness. The technology to do just that is not fully baked, admitted Jacobs.
Ultimately, what Jacobs envisions is a series of automated tasks that use trust mechanisms, which then make that social input part of the company’s overall knowledge base.…
With this new feature, you can now post multiple job openings to Indeed and Simply Hired directly from Zoho Recruit -
Applicant Tracking System. Once the candidate applies to the job opening, the candidate details are captured inside Zoho Recruit.
In addition, the advanced candidate tracking allows you to track candidate traffic from Indeed and Simply Hired. This, in turn, helps you to measure which job board is sending quality candidates.
We hope you like this new integration!
More integrations with
Juju and other paid Job Boards are on the way. Stay tuned! …
So, you have brought in all the relevant data from the diverse business applications you use, into Zoho Reports, and created all those beautiful reports and dashboards. Now comes the hardest part. How do you share them with your colleagues/clients and make them consume the reports/dashboards regularly? This is where scheduled emailing of reports comes in handy.
You can create appropriate schedules based on the reports you need to share. Say, you can create a schedule that will mail a bunch of monthly reports to your CEO every first of the month. Or a weekly report on every Monday to your Sales Manager of how the previous week’s sales have been.
There are lots of schedule options available, ranging from daily to weekly to monthly to yearly.
Try the scheduling feature from the Export menu button. Hope you will be scheduling all the reports you have created in Zoho Reports from now on.…
Effective communication is the key for a successful recruitment. It is necessary for a recruiter to communicate regularly with candidates during a recruitment campaign. At
Zoho, we understand the value of your requirements and make things easier for you.
Today, we are happy to announce the launch of mass emailing in Zoho Recruit. Now you can easily send emails to a custom group of candidates, informing them about current job openings, seminars, tests, etc., all in a single click. Not only that, but you can personalize the email messages as well.
This helps you reach a large number of applicants quickly and efficiently. A copy of the sent mail is automatically recorded in respective candidate’s record for future reference.
Apart from the above, we’ve also made a few other enhancements:
Previously, you could attach only one file when emailing your clients/candidates.
If you live in a metropolitan area of the U.S., you’re probably
fortunate in that you don’t have to think about where your power comes from,
and only occasionally do you think about where your connectivity comes from.…
“You can quote them; disagree with them; glorify or vilify them. But the only thing you can’t do is ignore them” (thanks, Apple, for that eccentric commercial). Cloud computing isn’t as new as it seems and is popular among businesses of all types and sizes. Legacy or conventional desktop computing has been trending for longer than it should have been. Thankfully, it is fast changing. Changing to cloud computing. Cloud computing refers to software services and platforms offered through the Internet and is available to organizations on the basis of subscription. The cloud has been around for quite a while now, and is becoming the preferred choice for many businesses. Why are these organizations, that were doing fine with installed software, now turning to the cloud? What in cloud computing has won them over?…