Do you know what your customers, non-customers, advocates,
and detractors are saying about you when they’re not talking to you?…
Break out of the software upgrade cycle by moving your CRM to the cloud
Mark Stacey was a 17-year veteran of desktop-based contact management and CRM software. While useful, he kept getting mired in the frustrating cycle of software upgrades. That all ended when he moved his CRM operations to the cloud.
Business
Mark Stacey is the CEO of the Milagro Advisory Group, a business development and integrated marketing consultancy. He is also the co-founder of Alcance Media, a five-year-old advertising network for the Spanish marketplace.
The Challenge
Stacey has a long history of using contact management and CRM applications. Back in 1989, he computerized his Rolodex with a DOS-based version of ACT. Immediately, his business experienced rapid growth. He quickly became a convert to the importance of CRM systems.
While Stacey stayed with ACT for many years, he still faced a major challenge keeping up with the program’s evolution.…
Keep your Customers happy and they’ll keep you in business!
For any business, it’s the ‘relationship’ part of Customer Relationship Management that really matters. The old adage “Keep your Customers happy and they’ll keep you in business” holds especially true in this ‘social-media-centric’ era today. Customers now are part of your community, they want instant answers to their problems and they drive your business!
So, what can you do to keep your customers happy? While it’s true that there’s never a “one size fits all” solution, it’s still possible to tell all your customers that you’re there for them and that you’re listening to them. Here are 5 ways…
1. Be aware of every nook and corner of your Product
Consider this situation:
Customer: We have a requirement for 250 users. We would like to know if your new integration can support us.…
Raw Engineering taps Zoho Recruit for their Recruitment Process
Today we are excited to hear from Banani Prusty – HR Manager, at raw engineering about how her company has transformed their recruitment process with Zoho Recruit.
A Little about raw engineering
raw engineering specializes in web and mobile application development, serving its clients with offices in San Francisco and Mumbai, Maharashtra, India. Our 35-person company is on a mission to solve the toughest web architecture and integration challenges. To that end, we have built core development expertise in .NET, Java, PHP, Ruby on Rails, and related Web 2.0 and rich Internet application technologies. Our qualified engineers provide services at an extremely competitive rate, with the highest levels of quality and technical integrity, and we are one of the only technology firms known to guarantee customer satisfaction.
raw engineering’s Challenge
We had not been using any other tool in the past.…
Your contacts are the assets of your business – protect them
Jody Johnson is the CEO of Action Coach in Miami, Florida. She needed a CRM solution not only for managing prospects but also for her work with her clients, business owners.
Business: Action Coach, Team Sage is a franchise member of a worldwide business coaching franchise with about 1,000 offices around the world. They help business owners fix their processes of time, team, and money.
The challenge: Keeping track and managing correspondence with all clients.
“The client and prospect base is the asset of most businesses. If you don’t have that documented somewhere that’s a huge asset that’s not accounted for in the business,” said Johnson.
How discovered Zoho: Learned about Zoho from the CEO of Action Coach of the Americas. Johnson now recommends Zoho to all of her clients.
Competitive analysis of Zoho: They had gone through two other content management programs that failed them because they either didn’t work with Outlook or weren’t customizable.…
Online CRM lets everyone have up-to-the-minute visibility into company wisdom
For ten years Luis Gardolinski had been keeping tabs on his contacts. But it wasn’t easy. Managing them across his team and synchronizing them has always been a manual, delayed, and not always accessible process.
Business:
Luis Gardolinski is the CEO of Startrade, a company that builds software and equipment for logistics, specifically planning loads and new packages.
The Challenge:
Since 2001, Luis Gardolinksi always knew he needed some type of CRM solution. He spent so much time relying on paper and memory to manage clients and prospects.
Gardolinski’s first foray into contact management and CRM was the software package Act. While Act was useful, all the data was tied to a specific physical machine. In order to capture information in the company’s contact database, salespeople had to return to the office and recopy their day’s notes onto a computer that had Act installed.…
See ‘Exactly’ How Conversations Unfold With Zoho Mail
Whenever I have run into a situation where someone goes…
We talked about this last month Hari! Remember you said….. and I said ….and blah blah….
… I used to wonder how it would be nice to have a
conversation view
for all conversations we ever had.
If you think about it, great ideas just fade into oblivion, good prospects are lost and projects get delayed because we are unable to connect the dots and keep in sync with our discussions and conversations. Thanks to the rather exclusive conversation thread view feature in
Zoho Mail, I am able to catch up on all my email conversations.
Recently, I was checking the feedback received from Zoho Mail users who chose to take the optional survey when they logged out (Thank you all). To my surprise, 47% have said that they never use the conversation view. Then these questions ran through my mind:
Is it possible that 47% never had any long conversations over email?
…
