4 Ways to Keep Telecommuting Employees on Task

Posted on by
1

This is a guest post by Kristine Hansen of Null Media.

While working from a satellite office, it’s easy for any telecommuter to feel like they’re on an island. But telecommuting offers tremendous business advantages, including cost reductions, environmental benefits, and access to a truly global workforce. So here are 4 tips for keeping your remote staffers motivated and on the same page, literally and figuratively.

  1. Jointly develop a growth plan. One drawback for telecommuting is that it doesn’t naturally allow time and space for feedback. Aside from annual reviews, employees who don’t regularly turn up at company headquarters may have no idea about how they are perceived by others. As a manager, you want all employees to feel invested in the company and their careers. Work together with each remote staffer on writing a growth plan that takes into consideration that employee’s job description, the areas where he would like to improve and grow, and what his long-term goal is – all of which can help to boost retention.

    2. …


Read More

Results: What kind of interactions do you prefer in a ticket?

Posted on by
0

Last week, we had asked Zoho Support users what kind of interactions they preferred in support tickets.

Short interactions are crisp but several such interactions in a single support ticket could still reduce customer happiness significantly. Long interactions need more patience but might get the job done in just a few interactions itself.

We asked the question to customer support managers as well as agents. We were really curious to see how different their opinions were in regard to this particular topic. What surprised us was the resounding uniformity in their opinions!

Customer Support Poll - What kind of interactions do you prefer in a ticket?

Managers prefer shorter interactions.

When asked the question, about 68% of support managers said that they prefer short-but-several interactions. While managing a team of support agents, the bigger picture takes center stage. When agents have shorter interactions in a ticket, they’re able to handle more tickets in a given period of time.…


Read More

The importance of great branding for small businesses

Posted on by
0

This is a guest post by Sandra Faleris of SmBizWinningTips. 

To most small business owners, branding seems more fit for multi-national corporations. Yet many don’t realize that branding, in some ways, is even more important for small businesses which are constantly trying to one-up the competition.

Even if you own, for example, a local corner convenience store that doesn’t seem to inspire any kind of grand marketing gesture, there are ways of branding that will entice customers to spend in your store versus the convenience store down the street.

Branding is more than having a business with a unique name or a restaurant that serves your grandmother’s favorite recipes. Branding encompasses everything in your business, from the way your employees treat your customers, to the bags that hold the purchased products.…


Read More

Go Global – Check out 2Checkout!

Posted on by
8

We have now made it really easy for you to receive online payments from your customers – from even the ones who are not in the same geographical area. Zoho Books and Zoho Invoice recently integrated with 2Checkout Payment Gateway. Apart from supporting multiple currencies, it is also multi-lingual. Transacting in global currency and getting paid has never been this easy.

2Checkout offers up to 15 languages that your customer can choose from during the payment process, thus giving them a better online payment experience. And great experiences lead to happy customers which means prompt payments always.

It takes only a few simple steps to configure your 2Checkout account in Zoho Invoice and Zoho Books. All you need is the 2Checkout Account Number and the ‘Secret Word’ (word you see in the site management section under Accounts).…


Read More

Zoho Reports: White Label Reporting Solutions for ISVs, OEMs & Others

Posted on by
2

Are you are a software vendor into making inventory management software, a help desk ticketing tool, a mass mailing marketing software, or any such software product? Chances are you would be continuously building and enhancing the core functionalities of your product and not spending too much time on non-core features like having an online store to power your bank transactions, or providing powerful reporting & dashboard features for your customers. These are things that are best left to the experts in the respective fields.

Zoho Reports offers extensively customizable white label solutions. It can be a very good fit for independent software vendors (ISVs), original equipment manufacturers (OEMs) and anyone who is in need of a ready made reporting tool to be plugged in seamlessly to their product offering.

Benefits of Zoho Reports White Label

  • Fully featured, ready made reporting tool
  • Fast implementation
  • Seamless integration within your product/service
  • Customizable logo, login page, URL (from your own website)
  • Single sign on (use your own authentication system)
  • In-built collaboration with fine-grained access control

Zoho Reports offers two types of white label solutions – 1) White label with SSO (single sign-on) and 2) White label without SSO.…


Read More

5 Ways to Maintain Clean and Accurate Customer Information

Posted on by
12

Has it ever happened, that you make a follow-up call, only to find out that another member of your team had already contacted the customer? That would be a little embarrassing but where was the confusion? After cross-checking you clearly noticed that there was no record of a call being made to the contact, but there sure was a duplicate contact, assigned to another sales rep!

Inaccurate or incomplete CRM data often hamper sales and marketing performance. Many of your contacts would have changed their phone number, email address or even their company, leading to an accumulation of redundant and incomplete data in your CRM. So how are you going to maintain clean CRM data? Help yourself with these 5 tips to not only get your CRM system under control but also to save time and headache down the road.

#1 Maintain Complete Data
Ask yourself one question: How complete are my records?…


Read More

Get through your email faster

Posted on by
0
Email has been revolutionary in the world of business communication. Finding the most productive way to make your way through the overflowing inbox is an important task for any recruiter. The mail add-on in Zoho Recruit helps you to seamlessly track all the email communications within Zoho Recruit.
Still, with such a vast pool of talented prospects pouring-in emails to Zoho Recruit, you will only find yourself hoping to find the needle in the haystack!
What if we give you a magnet? Yes! We mean it!
mail-magnet
Introducing the new MailMagnet feature from Zoho Recruit, that finds email messages addressed only to you, from candidates and contacts and sorts them for you. Thus enabling you to pay attention to those messages that you really care about first. We have made your work easier and faster, and a cute little ‘envelope’ will now tell you the number of emails you have received.…

Read More