If integration costs more than software, It is a bug, not a feature

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This quote from Microsoft from PC World article caught my attention.

For every $1 Microsoft makes on its software, partners make $8.70 in additional revenue servicing and customizing these products

I actually consider this a bug, not a feature of the traditional software model. It may be good for Microsoft and its partners for generating business. But look at it from a customer’s perspective. This means, for every $1 they spent on purchasing software, they end up spending $8.70 in customizing and servicing the software.

Among other things, SaaS makes integration easy. Our own integration, with both internal and external apps, is a great example of this. We launch a new integration almost every week. Try doing this with installed apps.

There is another advantage people don’t seem to notice with SaaS application integration.…


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New in Zoho Support: Custom Themes for your Customer Self-service Portal

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We are happy to roll out the most sought after feature request in

Zoho Support - custom themes for your customer self-service portal. You can now set the theme of your customer portal to mimic your company’s web site so that your customers visiting the portal have a seamless experience.

The color of the header, tabs, fonts and background can all be configured according to your needs. You can either choose from default color themes like Blue, Grey, Green and Maroon or pick your own color by selecting the Custom option.

To make the customization task easier for you, the ‘Customer Portal Theme’ settings page itself acts as a demo window. You get to see how your custom themed self-service portal will look like, as and when you do some changes. The demo window is also provided with marked up areas for easy reference when changing the colors.…


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New in Zoho Reports: Dashboards Resizing and More Chart Sorting Options

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The latest update to Zoho Reports brought in two nifty features. Let’s look at them in detail.


Dashboards Resizing

A dashboard in Zoho Reports is created by dragging and dropping multiple reports on a single page. Till now, we had one/two column layout options with fixed width & height. We have brought in greater flexibility to the layout now. You can now resize each of the embedded reports within a dashboard. This makes your dashboard look prettier, allotting more space for longer/wider reports, avoiding unnecessary blank spaces where you need to have shorter/smaller reports etc.

Resizing the reports is easy. Go to the Edit Design mode, hover your mouse over the report’s borders that need to be resized and drag as needed.


Charts – More Sorting Options

We have added two more sorting options in Charts, important ones at that.…


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Sync App for Zoho CRM and ExactTarget

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This is a guest post by Clint Wilson, founder of Cazoomi.

ExactTarget is a global Software as a Service (SaaS) leader that powers all types of interactive marketing messages through a single, integrated platform.

Zoho CRM is used by many of our Cazoomi members to grow their
business and email marketing is a key initiative for the majority of
them to keep their customers up-to-date with what is happening in their
businesses.

At Cazoomi, we have created an integration service for those businesses which are using
ExactTarget & Zoho CRM. We partnered with a key ExactTarget powerhouse in the Bay Area, Pierry Interactive, to enable some of our largest Zoho CRM & ExactTarget subscribers to easily get these systems to talk to one another.

This integration between Zoho CRM & ExactTarget allows our members to keep prospects from slipping through the cracks, resulting in faster customer acquisition and keeping our happy customers’ email marketing efforts in sync.…


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Zoho Creator – Zoho CRM Integration – What’s new and what to look forward to..

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A while ago, we came up with the first step towards integrating two of our most loved and discussed services – Zoho Creator and Zoho CRM. Today we are taking the next step towards an even more tighter integration between the two.

While the first cut, with dedicated Deluge tasks, was more for the tech-savvy users, this time around it’s for all of us .. Yes drag and drop lovers, this time you are in for the party too.

We have introduced a new field, Zoho CRM. As the name suggests, this field looks up CRM modules and adds them as fields in the forms that you create. Sounds familiar? Well it had to. This field is a clone of our Look up field. But then, it differs in one main aspect – the basic functionality. Simply add this field to your forms/situated apps and pull out CRM data instantly. A few tiny deluge tricks later.. You would have pulled out all relevant info that you need about the module.…


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Zoho Invoice: Stepping up our iPhone game

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We’ve listened to every little thing you had to say about the invoice iPhone
app. Based on what we heard, we recently glammed
up our iPhone app with some new features and a couple of noteworthy
enhancements.


Here’s a list of features you will be swiping and tapping to on your Zoho Invoice iPhone app:

  • Now
    you can print invoices right from the app. If you are on an iPhone, iPod or iPad that supports AirPrint, a single tap can print your invoice out. Supporting AirPrint was inevitable, considering that users on the go may want to issue a hard copy of an invoice to the
    customer.
  • We’ve
    given the listing of invoices a complete overhaul. Now they are listed
    based on the statuses and you can filter them based on a specific
    status.
  • One click conversion from estimate to invoice.
  • Set estimate and invoice preferences right from the app.

    • …


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Introducing the Zoho CRM App for iPhone and Mobile Web Access

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We just released two exciting updates to our Zoho CRM product line: the Zoho CRM Mobile Edition and support for mobile web browsers in Zoho CRM. With these two new updates, we’re making it easier than ever to manage your deals and increase your sales while on the go – even if you’re in an airplane with no WiFi.


Zoho CRM Mobile Edition is an iPhone app that allows sales teams to get instant access to their Leads, Accounts, Contacts, Potentials and Activities information stored in Zoho CRM. Once installed on your phone, the app automatically downloads your CRM information so that it is available for you even when your device is offline. You can create, edit or delete records, and those changes will be reflected in your online Zoho CRM account for others to see as soon as you bring your device online. You can even search for records while you’re offline.…

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