Struggling to create a perfect email template? Then, here is your answer – Zoho CRM now has a new WYSIWYG Editor for templates! Creating email templates was a little complex earlier as you had to manually type in the HTML code to insert images and could only insert images that were hosted online in a web server.
Now, if you visit the various templates in Zoho CRM, you will find a difference. Earlier, you had few editing options that you could use to create a template. With the recent improvements on that front, adding images/logos to your email templates is made easy with the WYSIWYG Editor.
- You no longer need to edit the HTML code of the template to add the images.
- You can even insert images from your desktop, the images need not necessarily be the one hosted on web.
- You also have the option to insert tables easily.
The new Editor makes editing and formatting a lot simpler.…
Politicians in Washington continue to wrangle over the federal budget. The latest meeting between President Obama, Vice President Biden and leaders of the Senate and the House failed to produce any solution.
Businesses that sell into the federal government are wondering what impact this will have for them. Sadly, a government shutdown would have a disproportionate effect on small businesses because, unlike their larger counterparts, they do not have the financial resources, or the diversity of income streams (outside of the public sector) to weather this.
We are concerned for these businesses, not only because SMBs represent the largest chunk of our customers, but also because they are a primary driver of economic growth. We are beginning to see some good signs of economic improvement, but we’re not out of the woods yet.…
One of the integral parts of your help desk solution should be to keep your customers updated on the status of their requests. Zoho Support now makes this easier by offering an SMS (text message) add-on. With this add-on, you can send out text messages to your customers and support reps on specific occasions related to their requests (say, when a request has been logged, when a reply has been made, when a request gets closed etc). Apart from this, you can also send a text message to a support rep when a new task has been assigned to him/her.
For providing this SMS facility, Zoho Support has partnered with Screen Magic. Our special thanks are due to the team at Screen Magic who worked with us hard, in getting this ready for Zoho Support. Clickatell is another SMS vendor with whom we have done the integration, using their Developer API. Step-by-step instructions of how to configure your Zoho Support account is here.
Zoho Docs, our Online Document Management application is now available on iPad (
). The 2.0 version of the application is now a universal app that works on iPhone, iPad & iPod Touch. Similar to the iPhone version, the iPad app lets you view your documents, spreadsheets, presentations etc within the app.
We have also made a few enhancements to the iPhone version. The look is crisp with added support for Retina display. We have also added options to share files with different permissions within the app.
We do have several more enhancements planned. Keep watching this space!
Wall Street Journal has a story India Graduates Millions But Too Few Are Fit to Hire. It reports the travails of the customer support firm 24/7 Customer:
India projects an image of a nation churning out hundreds of thousands of students every year who are well educated, a looming threat to the better-paid middle-class workers of the West. Their abilities in math have been cited by President Barack Obama as a reason why the U.S. is facing competitive challenges.
Yet 24/7 Customer’s experience tells a very different story. Its increasing difficulty finding competent employees in India has forced the company to expand its search to the Philippines and Nicaragua. Most of its 8,000 employees are now based outside of India.
In the nation that made offshoring a household word, 24/7 finds itself so short of talent that it is having to offshore.
Following the success of
Wiki in Google Apps marketplace, we’re happy to present to you ”
Zoho Meeting for Google Apps” this week. Zoho Meeting, the easiest way to host web meetings instantly, is now available in Google Apps marketplace.
Zoho Meeting, you can meet with your team members, clients and partners from around the world. Not just for one-on-one meetings, you can also provide remote support and even have multiple participants for a meeting.
Zoho Meeting for Google Apps brings you:
: Install Zoho Meeting in your account and access the service from Google’s universal navigation bar.
: All users in your Google Apps domain can be invited to a meeting.
: You can mark your Google Calendar with the meeting appointments that you set up using Zoho Meeting.