Email your files to Dropbox via Zoho Projects

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Last week we announced Dropbox integration in Zoho Projects. On this front today we’re listing out the possible ways to sync files in Dropbox via Zoho Projects.

Here’s how it works :

 

Email files and sync it with Dropbox
In Zoho Projects, every folder is associated with an email address. Just copy this email address compose a mail along with an attachment and click send.That’s it, your file is uploaded in Zoho Projects. And if this folder is configured for syncing with your Dropbox presto…your file is now available in your Dropbox account.

Push files from Zoho / Google Docs into Dropbox
Upload files from your Zoho or Google Docs into a folder that is already synced with your Dropbox account. This way your files are automatically pushed from Zoho or Google Docs into your Dropbox from anywhere.

Isn’t it cool ? Try and let us know your views.

Converting website visitors to customers

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This is a guest post by Shabana Shiliwala, who owns The Financial Sort, a financial planning company based in Austin, Texas.

Something about reading online shortens our attention spans. When was the last time you actually waited for a slow homepage to finish loading? If it takes longer than 30 seconds to find the information you’re looking for on a website, do you keep looking or go back to the Google search results to consult a different site (of which there are an infinite number)? It seems there’s an inverse relationship here–the more information is available to us, the less patience we have.

What does that mean for you as a business owner? You’ve got 30 seconds or less to convert visitors to your company website into customers. The easier and faster it is to get the information they need, the more likely customers will stay on your site long enough to purchase a product or service.

Keep the home page simple and clean. Less is more when it comes to the home page, because its sole purpose is to hold a visitor’s interest long enough to entice further exploration of your site. Since most visitors don’t make it past the home page, try to communicate as succinctly as possible how a visitor would benefit from spending more time on your site.

Make details optional. Some people need all the details before they can make buying decisions. Others are turned off by too much information. In order to keep both types happy, stick to the facts on the main interface and add an extra step, such as a “More” link, for those who want to read the details.

Highlight the keywords visitors want to see. When you visit a website, how do you read it? Like a book, starting with the first word on the page? Didn’t think so. Most of us scan the page to find the keywords that led us to the site in the first place to make sure it’s worth our time to read any further. Make it easy by emphasizing the words that would attract visitors to explore your website. Play with italics, bold, color, capital letters, fonts, font sizes, shading, borders, etc. Just don’t go too far–you still want to keep the home page simple and clean.

Offer a short menu. You know when you go to a restaurant and the menu is so long that you feel overwhelmed and can’t make a decision? The same could happen with your website menu. A long menu runs the risk of losing the attention of the reader who doesn’t want to sift through page after page to find what they want.

Try noticing your own actions over the next week whenever you’re surfing online:

1.  How much time do you spend on each website?

2.  How many websites do you visit where you go further than the home page?

3.  Why didn’t you bother moving past the home page on the other websites?

4.  What was different about the websites where you completed a purchase?

You could discover some valuable insights about how to make your own company website more user-friendly.

Zoho Mail Intermittent Access on 4/25

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Yesterday, Wednesday, April 25th, we experienced some technical issues with one of our Zoho Mail application servers. As a result, less than one thousand users experienced intermittent access to Zoho Mail from 2:00pm until 3:00pm Pacific Time.

Although Zoho Mail was inaccessible through the web interface, customers were able to access their email, and send/receive email through our mobile UI.

To those users that were affected, we apologize for this issue. Although this affected a very small percentage of our user base, we strive to provide great service to all of our users.

Rodrigo

Make it easy for customers to join your Remote Support session

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When you conduct a remote support session to fix a problem in your customer’s computer, avoid directing him with a lengthy process like go to url, download and run the file, enter session Id, etc. Zoho Assist makes it simple with various ways of inviting your customer to join remote support session in a few seconds with just a click!

Invite in the way it suits to the customer and you

Invite by Email
Just after starting remote support session, invite your customer instantly using ‘Invite by E-mail’ option from your the Technician window itself. Your customer can join the session with a single click on the link from his email!

Invite with Support URL
Your customer is out of reach of email and you are wondering how to invite him for your remote support session? Don’t worry, you can invite him just by copying the support URL from Zoho Assist Technician window and sending it through IM or chat. Your customer can join the session automatically using this invitation link.

Various ways of inviting remote customer

Invite through Phone
When none of the above works out well for your customer, you can provide him with the unique session Id displayed, through phone. Your customer can join the remote session by providing the Session Id in Join web page ( https://join.zoho.com). At once he clicks on the join button, he will join the session automatically! (This needs java plugin installed in your customer’s browser)

Join from your Website
You can also embed remote support widget in your website or blog, so that your clients can join the remote support session from your own website. By this way, you can provide remote support extending your website experience to your customer, rather than directing him to Zoho Assist webpage. Just provide the unique session Id to your customer and ask him to join from your website.

What are you waiting for? Start a remote support session now and invite your customer instantly!

Share from Dropbox and simplify your work in Zoho

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Zoho Projects 4.0 is keeping our developers busy working on some amazing stuff. While rest of us get to see the latest Projects News feed or the Task Details page interface shared with us in the team portal for feed backs.

The other day while working from home, I discovered few issues in Projects News feed interface and had to follow a sequence to share a feedback : Take a screenshot of the error, save it in a folder, login to Zoho Projects and upload the image files. In addition, syncing files with every machine be it a laptop or desktop was becoming very difficult across different computers.

That’s yesterday. Enter Dropbox integration in Zoho Projects, whether working from office or home all my files are now up-to-date and intact. I created a folder Projects 4.0 on Dropbox and synced this with Projects 4.0 folder of team portal. Now whenever I drop a file in my Dropbox account from home or work it is instantly shared through my Zoho Projects account with the team. I don’t have to manually upload files anymore and I am happy with the change.

Zoho Projects Dropbox Integration Zoho Projects Dropbox integration has made file sharing super simple for me. The best part is : once configured everything happens without any intervention, allowing me to focus on whatever I am working on. So now I can easily share files from anywhere and always have everything I need with total control. There is a structure, clarity and it’s uber cool.

Dropbox integration is available for all paid Enterprise and Premium customers of Zoho Projects. See Plans and Pricing. Also you can get to know more about this integration at Configure Dropbox in Zoho Projects

How about you? What are the benefits you find with the new Dropbox integration in Zoho Projects?

Let’s talk about it in the comments.

Customer Spotlight: Sam loves user friendly invoicing

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You never know when life is going to throw you in a spot where you have to save someone’s life. Sam Thomas has worked with Red Cross for more than a decade. He now runs Philly CPR Classes, his own venture, where he trains workplace responders, students and many more to be prepared for that moment. He instructs individuals on First Aid, CPR, AED and other life saving techniques.

Sam at training

With people all over the country calling him and numerous training sessions that keeps him busy all day long, he wanted a robust and user friendly invoicing software to help manage his business. His friend suggested Zoho Invoice and Sam says ‘it just clicked!’  He manages his clients list, their payment history, credit owed and tons more on our invoicing software.

He loves the invoice template and the fact that he can create an invoice in under a minute saving valuable time. In his line of work, he needs to add that personal touch to every form of communication.

In Sam’s words, “You can draft out your own thank-you letter and its not forced fit.”

Read ahead to know Sam’s tryst with Red Cross, running a business and invoicing.

What Can You Do Now That You’re Using Zoho CRM?

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Zoho hasn’t been around forever. It’s been available only for a few years. So if you talk to a Zoho user they vividly remember what life was like before Zoho. Now that they’ve become a Zoho CRM user their life and business has changed dramatically. At the Zoho user conference, Zoholics, I asked the attendees, “What can you do now that you’re using Zoho CRM?” Here are their answers.