Presentations are the inevitable part of any business. Needless to say, they are the most compelling and successful way of sharing information. Ever since we launched Zoho Show, we’ve always been looking into ways to make it easy for you to create and share presentations online. Today, we are extremely happy to roll out the new presentation themes with other notable enhancements.
All new gallery of themes
Themes are merely not a design for presentation template; this is where first impressions are formed. Be it a casual presentation or a very formal business meet, the new themes are just perfect for all the occasions. Each theme looks unique; with a clean and recognizable layout, fresh color scheme, and minimal design that gives a lot of scope for your content.
Stepping into widescreen world
Big screen presentations are now possible with Zoho Show.…
Just a couple of weeks ago, in Austin we celebrated the Work from Home Day. Well, it wasn’t that big of a deal in the Zoho Austin office because we have a very flexible work schedule, and people work from home every now and then.
Then, a few days ago Yahoo! announced that they are ending all work-from-home and remote-work arrangements they had for most of their employees. That’s just a shame, Kara Swisher over at AllThingsD reprinted the internal memo.
It’s embarrassing to the technology industry that such a high-profile company like Yahoo! would take this step. While Marissa Mayer has taken some steps to googlify Yahoo! with free lunches and free iDevices, I think she has gone too far here in her googlification. I guess what most people miss here is that Google is also not a very remote-work friendly place. That may have changed, but at least it was not a few years ago.…
I can still remember the happiness of hearing a buddy pop up online and knowing I was only one-click away from an awesome conversation. It was 1999, and to me AOL Instant Messenger was pure magic.
While things have changed drastically in the last 14 years, there is one constant, chat remains an integral part of my daily life—even if it is no longer AIM. In fact, chat is something many of you have been asking about for a while, wondering when we would add live chat to our customer support software solutions. Well, cue up the ol’ AIM chime (do-duh-dum)—because I have an exciting message for you.
Meet your newest buddy, Zoho LiveDesk—the small business live chat solution for customer support. Simply put, LiveDesk is the easiest way to add live chat to your websites and wow your customers with instantaneous support.
Zoho LiveDesk improves customer support for everyone involved—customers and companies. Your customers are empowered by instant access to personalized answers from real, live people.…
While talking to prospects who’re evaluating Zoho Support, I try to squeeze in a particular question during the first few minutes of the conversation. It’s a very simple question, but it defines how the company will use the software. It’s also our poll question this week!
Deciding which channels to handle, for customer support, is important, yet tricky. It’s a trade-off of trade-offs.
Conversation versus Transaction
A channel like email, or even a customer self-service portal, is essentially ‘transactional’ in nature. Customers ask for some specific help. Agents extend help. Customers can ask for help with another related aspect. Agents extend help again. This is suitable for situations where grievance redressal takes time (example: changing a part in your mobile phone).
But, in situations where customer grievances can be addressed immediately (like canceling an order in e-commerce), conversational channels like social media will create better experiences.…
We are very excited to be participating in this year’s Recruitment Agency Expo at Olympia, London from Feb 26th to 27th, 2013.
Drop in at Stand 32, where we will be demonstrating the latest features of Zoho Recruit. We will also be happy to answer any questions about Zoho Recruit.
For more information and to register, please vist the event website.…
With the myriad of project management resources available today to ensure organized and successful project completion, one could argue that the need for a personal touch is obsolete. However, as cloud computing and mobile apps have expanded our horizons for task completion, team work is now more important than ever to connect all the dots. Most importantly, the role of Project Manager – including his/her inherent abilities and personality traits – significantly affects the overall momentum of a project.
Maybe you fulfill the role of Project Manager (PM), or maybe you work with one on a regular basis. Do you notice a connection between the PM’s personality traits and the outcome of a project? Maybe your PM is a “Strategist” type that envisions every detail of a project and therefore actively ensures each team member is doing his/her part.…
Whenever I speak to customers, I realize how each of them is different from any other. Each of them has a different way of defining quality and a different philosophy that leads to quality. Their businesses are influenced to a great deal by their beliefs and philosophies.
The most fundamental aspect of a business’ customer service philosophy is how to organize its helpdesk team. It influences hiring and staffing decisions. It even influences the profit margin! And, that’s exactly why we asked this question on our poll last week.
We had chosen to ask the question to just managers and administrators. The results have come in and their opinions are very clear!
About 34% of respondents said their support team was organized by product. If the support team is small enough, it’s very useful to assign a DRI within the team to each product.…