The Candidate Experience and How it Impacts Your Company

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Take a moment and think back to the last time you looked for a job. The last time you navigated a company’s career site. The last time you filled out an application and waited patiently for a response. (Okay, maybe you weren’t that patient).

How was the experience? Do you remember feeling frustrated or lost? Could you pinpoint the company’s career page? Did the application have more blanks than a Wheel of Fortune Bonus Puzzle without “RSTLNE” or more instructions than the board game “Risky Settlers Knights and Allies of the Lords’ Dominions of Earth: Pandemic Edition?”

Positive or negative, a candidate’s perception of a company can change based on the application and recruiting process. As recruiters, we can no longer ignore the candidate experience or treat it as an afterthought.

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Give Your Website A Facelift : 5 Exciting New Features In Zoho Sites

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A website is a unique space that is born out of your ideas. And it needs that constant update to stay contemporary and relevant to your visitors. That’s why even as we announced Zoho Sites free for our users last year, we have put significant efforts to bring in best of the features to it.

So check out this exciting list of features that we have added to Zoho Sites lately.

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Zoho Assist: Unveiling New Customer Console and Two-way Screen Sharing for Mac ​Users!

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The re-invention fervor of Zoho Assist is at full throttle. You may be aware that supporting from a Mac in Zoho Assist is no sweat since our browser-based Technician Console enables you to Reboot and Reconnect a Windows computer or even handle the User Access Control window. It’s fast and simple, to put it in short. Now, we have reached a couple of Mac OS-specific milestones, which we would like to share with you.

The debate on whether Java is dead or not is still not dead. But, Zoho Assist users need not rely on Java anymore to join a remote support session in Mac OS. Supporting Mac customers and guiding them to check if Java is enabled or not and if the Java version is up-to-date is indeed a pain.

Zoho Assist - Support Your Mac Users Hassle-free!

Hence, we are happy to unveil the Objective-C based Customer Console for Mac users, crafted for months by our lead developers of Zoho Assist. It will ensure a quick and easy remote support experience while you support Apple fans across the world.

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10​ steps for making a huge impact on your customer service

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1. Change your vocabulary

How do you talk about, and to, your customers? What phrases do you use to communicate with customers, and what do you call them behind their backs? What do you call those who help customers at your company?

Every single word you choose reflects back on your company’s culture and is an easy opportunity to steer you on a customer-centric path.

Take a lesson from Chick-fil-A who has embedded the simple phrase “my pleasure” into the DNA of their brand. The unexpected touch, more Ritz-Carlton than chicken joint (which surprise, surprise is exactly who inspired the little linguistic flourish), tops every customer service interaction with a delicious, memorable cherry.  

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Food, Water, Shelter…Password Manager!

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Password managers are becoming indispensable; Whoever you are, whatever you do, password managers can make your job simpler!


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Rich or poor, educated or illiterate, everyone needs a warm meal to relish, clean water to drink and a roof over their heads. These are conventional necessities of life, without which survival becomes a struggle. Beyond the basic necessities, human beings crave for safety and security.

In this hi-tech era, of all the security needs, information security has emerged as the most important need. Everyone now requires a safe, secure place to store all their login credentials, passcodes, and other peculiar series of letters and symbols that criminal minds are so intent to lay their hands on. With our real and virtual IT assets growing every instant, password management is becoming an essential security measure every individual needs to follow to keep cyber-criminals at bay.

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5 Ways to Deal with Your Small Business Debt

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Do you spend sleepless nights worrying about your business debt? If you do, then you’re not alone. Recently, Gallup, a research-based global performance management consulting company, conducted a survey and found that 49% of small business owners find it extremely difficult to manage their current debt. The fact is, handling debt can be one of the most difficult challenges a small business owner can face.
 5 ways to deal with debt

When things get really tough and there’s no way out, historically, many ailing businesses declared bankruptcy. But, new laws have made it more difficult to simply declare bankruptcy to get out from under piles of debt. Furthermore, bankruptcy is no easy way out, as it comes at a high price. Typically, a bankruptcy filing costs thousands of dollars in court and attorney fees. Even worse, your credit scores, not to mention your business reputation, will take a severe hit, making it nearly impossible to regain business stability.

Fortunately, there are ways to avert this type of financial disaster. Here are a few helpful tips to control your debt before it controls you.
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5 Businesses You Never Thought Would Use a CRM

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Every business, no matter the industry, eventually needs a CRM. As a company that has been in the CRM space for a decade now, we are always pleasantly surprised when customers from across various verticals tell us how our system works for them. It inspires us to create a product that is so flexible and customizable, that it fits everybody’s needs. That’s why we believe in #CRMforAll

Don’t believe us? Here are 5 unique companies that use Zoho CRM:

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