Zoho Discussions is about making decisions from discussions. The members of a community can share ideas, report problems & ask questions, in addition to other discussions from a single point. Zoho Discussions brings everything under one roof to engage the community.
Last week, we’d introduced
private communities in Zoho Discussions. Now, we’re extending this enhancement to Google Apps users as well. With Zoho Discussions’ private community, organizations can bring people together and make decisions quite easily.
Here are the highlights of Zoho Discussions – Google Apps integration,
Single Sign-On (SSO)
: Once Zoho Discussions is installed in your Google Apps domain, your users can start using it conveniently right from the universal navigation bar in Google Apps.
Add Google Apps Users
: The members of Google Apps account will be automatically added as members of the associated Zoho Discussion Portal.
Attach Google Docs Documents
: The users can directly attach a Google document while posting a new topic/response in Zoho Discussions.
: We also have a Zoho Discussions gadget which can be embedded right inside iGoogle, Gmail or Google Sites.
Take a quick look at the Zoho Show slideshow below for more details.
With popular clients like
jQuery having implemented it, Zoho Discussions is definitely the ace amongst discussion portals. Try it out and do let us know your feedback.
Ever since we launched Zoho Support, our
web-based help desk software, we’ve been receiving many requests for customized domain name support. We’re happy to share that Zoho Support now has this feature, enabling you to offer support directly from your domain. Both your customers and support reps can now access Zoho Support from a URL like say,
Please note that this feature is available only in Zoho Support paid plans.
Here are the step by step instructions for mapping your domain URL:
Create a CNAME entry in your website’s (domain’s) admin panel (let’s say, support) and point it to customer-support.zoho.com
For over an year, Zoho Discussions has been helping businesses and non-profit organizations create and foster communities that involve and empower its members and help crowd-source decision making.
One of the design goals of Zoho Discussions was to reduce the amount of technical expertise administrators needed to setup and maintain an user community. But one of the things we’ve heard loud and clear is that many of our customers did not find the initial setup process as easy as they’d like it to be. The main reason was that Zoho Discussions setup management had so many options and controls that it took some time to get used to.
We also realized that our customer base was broadly split into two main segments – those who wanted to setup a private community (for improving employee engagement, supporting private beta launches etc) and those who wanted to set up a public customer support community.
Based on the feedback and customer profile segmentation, we have improved our sign-up and community-creation process focusing on streamlining two key scenarios: private communities and public customer support. When you sign-up for Zoho Discussions, we make it easier for you to quickly get started with one of those two options, and we quietly set on the background a number of parameters you previously had to deal with yourself manually.
This segmentation runs deeper into Zoho Discussions than just settings changes. For instance, you can get a fully powered PRIVATE community for Free – as opposed to paying hundreds of dollars a month for “enterprise plans” of other similar products.
We have also introduced a new getting-started walk-through guide that takes you through the most common settings.
Currently, we also offer a free, no-commitment consultation and implementation support. If you want to explore the feasibility of rolling out Zoho Discussions for your business / project, do get in touch with us.
Tod Maffin is a keynote speaker from Vancouver, Canada. A thought-provoking digital marketing analyst, he is the COO and senior strategist at tMedia Strategies. Adding to the many hats he wears, Tod is also one of the podcasting pioneers of Canada. We came across a
tweet from Tod which said he built his custom CRM entirely on the
Zoho Creator platform. That piqued our interest and we asked him about his Zoho Creator CRM app. Tod had an interesting story to tell.
He was using a CRM system (non-Zoho), exclusively made for keynote speakers. But he soon realized that not all speakers have similar requirements and he didn’t need a full-fledged CRM. He felt he was paying $100 a month for a good many features he never used (in addition to the few ones he did like). Luckily, he stumbled upon Zoho Creator. He then built a custom CRM using Zoho Creator, consisting only of those features he needed. Tod says the web forms that link to his website and the automatic notification emails he get, are helping him get more speaking contracts. (but we believe, more than his custom built CRM, it’s his energetic and jargon-free presentations that are getting him those opportunities!) Not just that, Todd uses his Zoho Creator
subscription to build a line of applications for his personal needs as well. All this saves him a lot of money.
We asked him if he’d like to share his story with the Zoho Creator community and he was more than happy to shoot the above video testimony for us. Thanks, Tod.
Collaborate via email, now for the Bugs module!
We’ve enhanced the bug comments feature. Previously, you had to login to Zoho Projects and post comments directly under each bug. But now, you can add a comment by just replying to the bug notification email you get. Also, you can attach files to a bug by email too.
A sample screen grab of the unique bug email address.
Here’s the bug comment added via email.
Set Notifications for Reporter / Assignee of Bug Comments
Whenever you add a comment to a bug, you can set email notifications for the Reporter / Assignee. When a comment gets added to the bug the next time, the Reporter / Assignee will get notified by email.
Reorder your Milestones You can now reorder your milestones using the Reorder button.
All Milestones View We’ve now furnished an All Milestones view which shows Upcoming, Overdue and Completed milestones across all projects of your portal. This view is available for you in the My Home tab. So, you will no longer be limited to viewing milestones for a single project alone.
Zoho Wiki, you can easily create online workspaces for content sharing within a group. Create personal / public / private team wikis and start collaborating with your project teams, clients & partners across the globe. No special technical knowledge is required to set up the wiki and you can get started within minutes.
Domain admins for Google Apps can add Zoho Wiki to their domain through
Shop the marketplacelink in Google Apps. Once Zoho Wiki app is
added to the domain, all the users in that domain will have access to
the service through Google’s Universal Navigation bar.
Click on the app from the universal navigation bar to open Zoho Wiki in
a new browser tab. The single sign on lets the users directly login
to Zoho Wiki, thereby streamlining the workflow for both Google Apps and Zoho Wiki.
Attach Google Docs in Zoho Wiki:
Zoho Wiki integrates with Google Docs as well. You can add more value
to the wiki page by attaching the relevant Google Document(s) to the page.
Share the wiki to your Google Apps users:
Sharing your Zoho Wiki with other Google Apps users is a breeze, thanks
to the tighter integration between Zoho Wiki and Google Apps. You can create targeted workspaces for knowledge sharing, e.g., organizations can create
different workspaces for each team or project. Each workspace acts as
an independent and fully customizable portal. Once you have created
your workspace, you can invite all the stakeholders too. It doesn’t
stop with sharing, you can assign permissions for users as to who can
edit the document, who can just view and who can comment.
Google Gadgets integration:
Zoho Wiki also allows you to personalize the dashboard page with Google
gadgets. You can make your content a lot more interesting by adding
We have been receiving many requests from our users asking when
Zoho Office Plug-in would be available for SharePoint 2010.
Well, the wait is finally over. Zoho Office plug-in for SharePoint 2010 is now publicly available for download.
If you are a new user wondering what this plug-in is all about, Zoho Office for SharePoint is a plug-in for Microsoft SharePoint that enables a SharePoint user to view and edit documents, spreadsheets and presentations stored on the SharePoint server using Zoho Office suite (Zoho Writer,
Zoho Sheet and
Zoho Show respectively). The documents can be viewed and edited from inside the SharePoint portal.
Multiple users can collaboratively work on a document in real time. With integrated chat, real time collaboration works that much better.
No Office software needs to be installed on the client desktop to work with the documents.
Create new documents
Once the plug-in is installed successfully, you will find a new menu New Zoho Document under the Documents ribbon tab. Using the respective sub menus, you can create a new document, spreadsheet or presentation.
View or Edit existing documents
The Zoho Office Plugin adds two new contextual menu items to each supported document type. Using these menu items you can view or edit the document.
Multiple users can collaboratively work on a document in real time. No extra configuration is required. Users have to simply open the document in edit mode to start collaborative editing.
Zoho Office for SharePoint brings the benefits of cloud inside the enterprise. You get to store your documents behind the firewall, and use Zoho to work on the documents in a much better collaborative way.