Offer Remote Support from your Chromebook

Posted by Posted on by
0
While we’ve been constantly adding new services to Google Apps Marketplace, we’ve also been stocking up the Chrome Web Store. Today we are glad to announce our latest addition to the Google Chrome Webstore – Zoho Assist.
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere in the world, as long as they are hooked to the internet. Once your customer approves access, control the remote computer as if it’s in front of you. 
With Zoho Assist installed in your Chromebook, you can now view and control any desktop without installing any additional plugin or software. Zoho Assist is built with the latest HTML viewer technology, which enables it to be purely web based, easy to connect and hence it syncs smoothly with your cloud based Chromebook.
Well, to put it short, remote support becomes much more simpler in your Chromebook with Zoho Assist. Do install the app from here and let us know your feedback.. We’re all ears!!

Things you can do on your spreadsheet with Array Formulas

Posted by Posted on by
0

Did you know you can actually sort data dynamically using Array Formulas? Earlier this week, we introduced the powerful new functionality of Array Formulas. And today we’re highlighting a unique way to sort your data using this functionality. 

Have a look at the two spreadsheets embedded below. The first example shows data gathered from NYSE, including the current stock price, stock price at previous day close, and % change from previous day close, using the Stock Formula for various stock markets like NYSE-100, NASDAQ, etc. The second table in each sheet contains the list of companies sorted in descending order of the price change using Array Formulas:

Similarly, this second example displays matches from a Cricket tournament by taking data from the ‘Match Details’ sheet and making use of Array Formulas:

This is just one way to creatively use Array Formulas. Have you used Array Formulas in a unique way? If so, do share it with us.

Only Happy Subscribers with Zoho’s Feedback Loop Service!

Posted by Posted on by
0

Everyone
would like to share relevant useful content over email to keep their
subscribers engaged and happy. However, no one likes being branded as a
spammer when they only intended to send genuine emails to their
subscribers. Yet, a lot of people opt to receive their emails and later
mark them as spam. Not good. Now, to tak
e
care of this, Zoho Mail provides a feedback loop service to ESPs and
senders sending emails to Zoho users that helps them stay clean,
maintains IP reputation and improves email deliverability. This can
indeed be a seamless, effortless and simple task.


If you are an ESP or a sender sending emails from your own IP, register
yourself with Zoho’s feedback loop service, and we will show you how to
stay away from unhappy subscribers and how not to bother them, once they have
indicated disinterest in your emails.


You must be thinking, now, how does this work with Zoho?

  • You send an email to a Zoho user on behalf of your customer/user
  • Recipient marks your email as spam
  • You receive a notification with a report in ARF (Abuse Reporting Format)


Below is the typical work flow of the Zoho feedback loop service.


Benefits using Zoho’s feedback loop service:

  1. Maintains IP reputation
  2. Improves email deliverability
  3. Improves overall quality of user subscription


Zoho’s feedback loop service helps
ESPs and other senders stay clean by reporting whenever their emails
to Zoho users are marked spam. We report complaints to users (email
senders) with a “copy of the message” to help senders identify &
relieve unhappy subscribers.


Unhappy
subscribers can be a major cause for high spam complaint rates.
Often, users are mistaken during a sign up process and end up marking
your email as spam. We here at Zoho can help you avoid these hiccups.


It
makes utmost sense to keep you and your organization registered and
safe, in order to avoid being blocked by an ISP. What’s more, Zoho’s feedback loop service is free! I definitely want to safeguard my
organization’s IP reputation, wouldn’t you?

Refer here to find answers to some basic questions.

Get started by clicking https://fbl.zoho.com.


(NOTE: Due to some issues, the link above may not function for some users. We are working on fixing this! UPDATE: It’s fixed now.)

Increase the Efficiency of your Customer Support with Zoho PhoneBridge

Posted by Posted on by
4

Tired of frantically trying to look up the most recent request sent by a customer (who is on hold!)? Well, we have a solution for you, Zoho Support’s latest feature – Zoho PhoneBridge. 

This feature connects your telephone system (PBX) with your Zoho Support account.  You can receive notifications about incoming calls and outgoing calls. When you receive a call, key details about the customer appear in a popup on your screen. You can view the customer’s name, e-mail ID, telephone number and 4 of the recent open requests belonging to them.
Key Features
The key features of Zoho PhoneBridge include the following:
  • Manage your incoming and outgoing calls
  • Click-to-dial
  • View the details of a contact or account when you receive or make a call

  • Associate calls with tickets
  • Enter the time spent on each call automatically
  • Generate reports to view the amount of time spent, by support representatives, on each call
  • Create multiple Zoho PhoneBridge groups to enable better customer support
Supported PBX Systems
The PBX systems that we currently support are:
  • Asterisk 1.4
  • Elastix 1.6
  • Trixbox 2.6

This document explains how to enable the PhoneBridge feature in Zoho Support.

We would like to hear what you think about our new feature. Write to us at support@zohosupport.com or post a comment below. 

How we took Zoho CRM’s UI from “The Worst” to “S-U-P-E-R-B!”

Posted by Posted on by
49
In Quick – out quick, nobody gets hurt” – That captures what we set out to do with our new CRM. Thanks, Gary, for noticing it.

But we must admit that was not always the case. Our old UI was pretty bad. Why? And most importantly – why and how did we fix it?

Well, traditionally we focused on the MANAGEMENT side of Sales. We were making CRM Administrators and VPs of Sales happy.  Their goal is to automate the entire sales process and also get insight into their sales funnel! With our features around Customization, Role Based Security, Workflow Management, Web Forms, Reports and Dashboards and so on, that was very easy to do.

For example, this is the kind of feedback we were getting from THAT audience.

 @sarahschaeff: Loving the flexibility & functionality in @zohocrm
So we were making sales execs and CRM admins happy. But what about the daily users?

The WORST UI! That’s what Meaghan said. We needed to hear that. Thanks again, Meaghan. We took that to heart.

By talking with our users, sales & marketing folks – the people who cannot live without a CRM system on a day-to-day basis – we learned what should have been obvious since the beginning: they want to sell more and spend very little time inside their CRM. To be more productive is all they wanted. Consider your typical sales rep. Their focus is to qualify more leads, close more deals and meet the monthly sales targets. They don’t like spending time inside the CRM system and updating status.

So then we asked ourselves questions like:

How do Sales people behave inside a CRM system?
- What do they expect a CRM system to offer?

- What are their CRM usage patterns?

And then we understood. We needed to provide a balance between Automation and Productivity. Our feature set was good enough to automate any business, but we had to re-design the user interface of Zoho CRM for easier navigation and data access. It should be a CRM system that helps Sales Reps to focus more on managing their customer relationships and less on CRMing.

After 9 months of iteration and iteration, the outcome of our efforts is almost ready:   

So we were, understandably so, elated when we saw Gary’s tweet. We think we’re on the right track.

Here are some of the highlights of the new design:

An new, organized setup.
The Setup page is better organized with all links grouped under relevant headings. It’s easier to find what you are looking for and there’s no more scrolling.

The Business Card View. Goodbye Scrolling!
When clicking a contact, you’ll find the basic information at the top of the page. So, if you have a call with a contact, you do not have to hunt for details like the phone number or the account name. It’s right where you can see it.



Faster access to customer conversations
Right below the Business Card view is the Notes section – which you can get to quickly during a call. And we made it easier for sales reps to enter notes. And from our very own, internal experience, usage of notes inside CRM sky-rocketed.

Those are just three examples of the many changes we made.

The public launch of the New Zoho CRM is not very far away. Meanwhile, you can start working on the new CRM, right now. We’re still fixing some details – so please let us know your feedback. Please take into account that you’ll be accessing your live DATA but with a different UI. Any changes that you make will be reflected on your “other” account – it’s just the same data, just looking at it through a different – and hopefully better – window.

Check out our new CRM today. Head over to


Stay tuned for more!

Just In : Subforms in Zoho Creator

Posted by Posted on by
4

Zoho Creator makes building on-the-fly business apps a breeze. And today it gets even better: Introducing subforms!


Zoho Creator users are familiar with the many fields you can include on a form. For example, we’ve had a Look Up field for a while. Lookup fields are useful when you want to associate data in one form with a single piece of data in another form. 
But what happens if you want to associate one record in a form with multiple records in another form? For example, what if you have an application of students and you want to keep track of the classes they are taking? Students will be attending more than one course. That’s when subforms become very useful.
In this case, you can create a form that holds the student’s general details (i.e Name, ID number, etc), and another form that holds the course details (Course Name, Instructor, etc). Then, while on the parent form (the form that holds the student details) you’ll insert a subform field, and you can choose to insert the course details – and thus that will become the child form. Using the subform field, you’ll give the user the ability to create multiple courses for each student. Here’s a quick video that explains how to add subforms to your application
Any new feature in Zoho Creator, comes with some Deluge Power to it. Subforms are scriptable too. When you build your app, you can add workflows and business rules to the parent form and to the subform. The subform itself is listed among the fields in the script builder. In addition, “On Add Row” and “On Delete Row” are 2 new events meant specifically for subforms. These tasks can be executed when a child record is added to or deleted from the subform.

We would love to hear what you think of this latest addition to Zoho Creator.

Announcing the new, totally rebuilt Zoho Show 3

Posted by Posted on by
8

Today we’re taking online productivity software to the next level. Everyone else focuses on making reduced-functionality online tools. That’s not the path we’ve chosen. We want to make the best online tools. We want to make them even better than their desktop counterparts. And while Zoho Show is currently the best online presentations editor available, we are never completely satisfied.

So we’ve been working for a long time on the next release of Zoho Show. We have made it easier for users to create visually appealing presentations. We focused on making the whole process painless and effortless, and we wanted to make sure you can deliver your presentations anywhere. We’re excited to unveil the beta version of Zoho Show 3. And while there are still some kinks to iron out, it is at a stage where we’d like to open it up for people to try it out and give us some feedback.


Zoho Show is the best online productivity experience anyone has ever delivered in a browser. I’d tell you what’s new in this release vs our current one – but everything is new here.



Visually Appealing 

Nobody likes slide decks full of bullet points. Zoho Show makes it very simple to create great, visually appealing presentations that will help you engage your audience. Adding effects like shadows and reflections to your online elements takes only a couple of clicks. Insert dynamic shapes that you can morph and tweak to fit your particular slide. Enhanced text and image editing gives you more creative control so you can make your slide look exactly how you want.

Effortless Creation

Some time ago we introduced our MenuTab design in our Zoho Writer service – and it makes it so much easier to get your stuff done. Now we’re bringing the MenuTab to Zoho Show. But that’s just the start. When you are trying to modify an element, now we present the choices visually and when you make a selection, we’ll apply it to the object in real-time, so you don’t have to keep guessing how your slide will look like. We’ve revamped the way we handle masters and layouts – and now you can even choose between several slide sizes to match the medium you’ll be presenting on (for example, widescreen projectors, or letter-sized paper). And now, creating flowcharts and diagrams is a breeze with our self-routing connectors.

Deliver Anywhere

One of the primary reasons you create a presentation is for, well, others to see it. Zoho Show makes this very simple. You can, for example, collaborate with other people while creating your presentation. But that’s not all. When it comes to actually delivering your presentation, you can do it from your laptop hooked up to a projector, or you can do it over the web. One of the nice things about Zoho Show is that you only need to give a URL to the people you are presenting to, and they’ll be able to follow along using just their browser – without having to download anything. Need to go out of your presentation and share the desktop? You can do that too! And of course you can also embed the presentation on your website for others to peruse at their own pace.

Here’s an embedded presentation about Zoho Show 3 we created with -you guessed it right!- Zoho Show 3.


But why just look at it when you can actually PLAY with it? We invite you to try our new Zoho Show 3 today. Head over to


You’ll be able to see an embedded presentation that showcases some of the new features. You can also click on Try Now to go the editor and play around with it. Please remember that you won’t be able to save any changes or work that you do in the new editor – we’re still in beta! Finally, you can also sign-up to be notified when we release Zoho Show 3 into production.

If you’ve read this far, you’ve read more than enough. You’d be better off just going and trying it!

Rodrigo