The New Zoho Mail: Smoother, Faster, Smarter

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Smooth, clutter free, fast and intuitive user interfaces are the order of the day. You are probably aware that we recently polished the UI for Zoho CRM – making it not only more beautiful to look at, but also -and more importantly- a lot easier to use. Zoho CRM is one app users spend a lot of time in. And so is Zoho Mail. That’s why we also just completed a major revamp of Zoho Mail’s UI and added brand new features like 3-pane view and advanced search that make your daily life a bit easier, as you spend a good chunk of your day inside Zoho Mail. Here’s what’s new in our latest update:

Overall UI makeover
We always felt that we could do a better job at being clutter free yet we also felt that there is no need to shock our users with a total transformation. So we started with a few subtle changes like scrubbing off unnecessary icons, retuning the look and feel of buttons and so forth. After many iterations and discussions in tandem with the art of balancing usability and aesthetics, we believe we now have a UI that is more clean and crisp.


New 3-Pane view

Given that by the end of 2010, the number of estimated email users stood at a mammoth 1.88 billion, it is almost a necessity for an email interface to offer the choice of different viewing formats. Now, Zoho Mail provides a new 3-pane view option in the form of neat
Toggle Layout
button. It takes just a click to switch between vertical and horizontal split of your entire right pane.

3-Pane View

Advanced Search
Not being able to get to a message that you know for sure is there somewhere in your rather bloated inbox is frustrating, right? That is why we have upped the ante on Zoho Mail’s search feature by appending an uncanny advanced search icon to the existing search button. You can drill down your search by specifying almost anything that you vaguely remember that is related to the message you seek.

Advanced Search


Smart follow-up flag

We hope you are making use of the 3 flag types you can assign to your messages as mentioned earlier on maximizing your productivity with Zoho Mail. One of them is the follow-up flag. Now, are you truly sticking to your commitment to follow-up on all those emails? To nurture a better sense of commitment, we have made the follow-up flag to ask you if you want to create a task and set a deadline. Smart, isn’t it?

Smart Follow-up Flag


Rename and add to Zoho Docs

It was clumsy not to be able to rename attached files when you attempted to add them to Zoho Docs. Now, it is possible to rename an attached file when you use the Add to Zoho Docs feature. Isn’t it nice to be able to directly store attachments online, even to shared folders, workspaces and thus have a copy available from anywhere there is an internet connection? Imagine the time and effort this can save from back and forth forward, transfer of attachments between your business personnel.


Better Address book

Searching for contact information can get tedious sometimes and also needs to be as simple as searching for messages. We made enhancements to the address book, making it a snap for you to get information about your contacts, ordered according to the frequency of your interactions. Also, searching for contacts by user defined categories has been made prominent and straight forward to use.


Speed and performance optimizations
‘Blazing speed’ is what is expected of an email service today. We have been making optimizations in the background to fulfill this need for speed. You will especially notice ​significant improvements in initial loading time, compose actions, mailing list loading time while switching between folders and email delivery time, now as fast as an instant message.

There you go! A smoother, faster and smarter Zoho Mail. While we are very excited about this update, what matters most is your feedback on if or not we managed to make the right judgment calls about improving the email experience. If you are an existing Zoho Mail user, tell us how you feel about the old and the new. If you are new to Zoho Mail, we will be thrilled to have you sign up and give us a fresh unbiased opinion of our new UI.

How Zoho Creator found its way into a Business School Curriculum : A Success Story

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Time and again, businesses from varied backgrounds deploy customized Zoho Creator applications for their varied needs. While it is easy to imagine a few run-of-the-mill applications which can come in handy, the truly creative and innovative use cases that our users come up with never cease to amaze us.

We take pride in showcasing such ingenious Zoho Creator applications built by some of our enthusiastic users. Today we are here with yet another usergroup that has taken the usability of Zoho Creator to an altogether different level.


The Insti:

IIT Kharagpur is one of the most prestigious educational institutions in India. Offering a plethora of courses in graduate, post graduate, management and doctoral studies, being an IIT-ian is every student’s dream. VGSOM is IIT Kharagpur’s B School. It is one of the top ranked B schools in the country. Like any other B School, the students of VGSOM are from varied cultural and educational backgrounds. But one thing that binds them all is the fact that they have worked their way into this premier institution through sheer hard work and are looking to learn as much as they can and step into the corporate world as managers with sharp skills and acumen.


The Coursework:

So far, we’ve come across different educational institutions using Zoho Creator for their data management needs. But IIT Kharagpur went one up and included Zoho Creator as a part of their curriculum. Developing an ERP Zoho Creator application is a part of the final year project for the students of VGSOM. A mandatory part of the curriculum, this seeks to introduce the students to the world of ERPs.



The “deciding” factors:


According to Prof. Prithwis Mukherjee, the man behind the inclusion of Zoho Creator in the curriculum, conventional application development platforms are getting outdated. Students need to get to the heart of the problem without having to first spend time learning the programming languages and then going on to develop custom applications. Zoho Creator being a cloud based solution, customized applications can be developed quickly and easily.

Here’s more from the professor himself, who chanced upon Zoho Creator through a Google Search, and his students who developed different apps on the Zoho Creator platform for their project.

If you thought that was interesting.. take a look at this thread where Professor Mukherjee makes the announcement to his students.
 
Now, that was one way we never imagined Zoho Creator to be used. If you think your story will surprise us, do share your experience with us. And we will tell the world about it right here!

Zoho Projects In Your Pocket: Our Web App is Here

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Your projects don’t stop just because you’re away from your computer. And now, with the new Zoho Projects Web App you can stay connected with your projects and your team wherever you are.

The Zoho Projects Web App allows you to access all of your projects while on the go. You are able to see the Project Stream and see what everyone on the team has been up to – finished tasks, new posts, comments, wiki pages and any other activities from the members of your team.

You can also go in and see the tasks that you have open and update their status, any notes and mark them as finished when you are done. How’s that for giving your team real-time info? And if something new comes up while you are out and about, you can also of course add a new task right from your phone.

Our web app is available starting today – and all you need is a Zoho Projects account (including the Free edition). Once you’ve setup your account just head over to m.zoho.com using your phone’s browser (iPhone or Android), and start getting things done, even while on the go.

Rodrigo

 

Offer Remote Support from your Chromebook

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While we’ve been constantly adding new services to Google Apps Marketplace, we’ve also been stocking up the Chrome Web Store. Today we are glad to announce our latest addition to the Google Chrome Webstore – Zoho Assist.
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere in the world, as long as they are hooked to the internet. Once your customer approves access, control the remote computer as if it’s in front of you. 
With Zoho Assist installed in your Chromebook, you can now view and control any desktop without installing any additional plugin or software. Zoho Assist is built with the latest HTML viewer technology, which enables it to be purely web based, easy to connect and hence it syncs smoothly with your cloud based Chromebook.
Well, to put it short, remote support becomes much more simpler in your Chromebook with Zoho Assist. Do install the app from here and let us know your feedback.. We’re all ears!!

Things you can do on your spreadsheet with Array Formulas

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Did you know you can actually sort data dynamically using Array Formulas? Earlier this week, we introduced the powerful new functionality of Array Formulas. And today we’re highlighting a unique way to sort your data using this functionality. 

Have a look at the two spreadsheets embedded below. The first example shows data gathered from NYSE, including the current stock price, stock price at previous day close, and % change from previous day close, using the Stock Formula for various stock markets like NYSE-100, NASDAQ, etc. The second table in each sheet contains the list of companies sorted in descending order of the price change using Array Formulas:

Similarly, this second example displays matches from a Cricket tournament by taking data from the ‘Match Details’ sheet and making use of Array Formulas:

This is just one way to creatively use Array Formulas. Have you used Array Formulas in a unique way? If so, do share it with us.

Only Happy Subscribers with Zoho’s Feedback Loop Service!

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Everyone
would like to share relevant useful content over email to keep their
subscribers engaged and happy. However, no one likes being branded as a
spammer when they only intended to send genuine emails to their
subscribers. Yet, a lot of people opt to receive their emails and later
mark them as spam. Not good. Now, to tak
e
care of this, Zoho Mail provides a feedback loop service to ESPs and
senders sending emails to Zoho users that helps them stay clean,
maintains IP reputation and improves email deliverability. This can
indeed be a seamless, effortless and simple task.


If you are an ESP or a sender sending emails from your own IP, register
yourself with Zoho’s feedback loop service, and we will show you how to
stay away from unhappy subscribers and how not to bother them, once they have
indicated disinterest in your emails.


You must be thinking, now, how does this work with Zoho?

  • You send an email to a Zoho user on behalf of your customer/user
  • Recipient marks your email as spam
  • You receive a notification with a report in ARF (Abuse Reporting Format)


Below is the typical work flow of the Zoho feedback loop service.


Benefits using Zoho’s feedback loop service:

  1. Maintains IP reputation
  2. Improves email deliverability
  3. Improves overall quality of user subscription


Zoho’s feedback loop service helps
ESPs and other senders stay clean by reporting whenever their emails
to Zoho users are marked spam. We report complaints to users (email
senders) with a “copy of the message” to help senders identify &
relieve unhappy subscribers.


Unhappy
subscribers can be a major cause for high spam complaint rates.
Often, users are mistaken during a sign up process and end up marking
your email as spam. We here at Zoho can help you avoid these hiccups.


It
makes utmost sense to keep you and your organization registered and
safe, in order to avoid being blocked by an ISP. What’s more, Zoho’s feedback loop service is free! I definitely want to safeguard my
organization’s IP reputation, wouldn’t you?

Refer here to find answers to some basic questions.

Get started by clicking https://fbl.zoho.com.


(NOTE: Due to some issues, the link above may not function for some users. We are working on fixing this! UPDATE: It’s fixed now.)

Increase the Efficiency of your Customer Support with Zoho PhoneBridge

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Tired of frantically trying to look up the most recent request sent by a customer (who is on hold!)? Well, we have a solution for you, Zoho Support’s latest feature – Zoho PhoneBridge. 

This feature connects your telephone system (PBX) with your Zoho Support account.  You can receive notifications about incoming calls and outgoing calls. When you receive a call, key details about the customer appear in a popup on your screen. You can view the customer’s name, e-mail ID, telephone number and 4 of the recent open requests belonging to them.
Key Features
The key features of Zoho PhoneBridge include the following:
  • Manage your incoming and outgoing calls
  • Click-to-dial
  • View the details of a contact or account when you receive or make a call

  • Associate calls with tickets
  • Enter the time spent on each call automatically
  • Generate reports to view the amount of time spent, by support representatives, on each call
  • Create multiple Zoho PhoneBridge groups to enable better customer support
Supported PBX Systems
The PBX systems that we currently support are:
  • Asterisk 1.4
  • Elastix 1.6
  • Trixbox 2.6

This document explains how to enable the PhoneBridge feature in Zoho Support.

We would like to hear what you think about our new feature. Write to us at support@zohosupport.com or post a comment below.