Zoho Assist: Unveiling New Customer Console and Two-way Screen Sharing for Mac ​Users!

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The re-invention fervor of Zoho Assist is at full throttle. You may be aware that supporting from a Mac in Zoho Assist is no sweat since our browser-based Technician Console enables you to Reboot and Reconnect a Windows computer or even handle the User Access Control window. It’s fast and simple, to put it in short. Now, we have reached a couple of Mac OS-specific milestones, which we would like to share with you.

The debate on whether Java is dead or not is still not dead. But, Zoho Assist users need not rely on Java anymore to join a remote support session in Mac OS. Supporting Mac customers and guiding them to check if Java is enabled or not and if the Java version is up-to-date is indeed a pain.

Zoho Assist - Support Your Mac Users Hassle-free!

Hence, we are happy to unveil the Objective-C based Customer Console for Mac users, crafted for months by our lead developers of Zoho Assist. It will ensure a quick and easy remote support experience while you support Apple fans across the world.

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10​ steps for making a huge impact on your customer service

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1. Change your vocabulary

How do you talk about, and to, your customers? What phrases do you use to communicate with customers, and what do you call them behind their backs? What do you call those who help customers at your company?

Every single word you choose reflects back on your company’s culture and is an easy opportunity to steer you on a customer-centric path.

Take a lesson from Chick-fil-A who has embedded the simple phrase “my pleasure” into the DNA of their brand. The unexpected touch, more Ritz-Carlton than chicken joint (which surprise, surprise is exactly who inspired the little linguistic flourish), tops every customer service interaction with a delicious, memorable cherry.  

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Food, Water, Shelter…Password Manager!

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Password managers are becoming indispensable; Whoever you are, whatever you do, password managers can make your job simpler!


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Rich or poor, educated or illiterate, everyone needs a warm meal to relish, clean water to drink and a roof over their heads. These are conventional necessities of life, without which survival becomes a struggle. Beyond the basic necessities, human beings crave for safety and security.

In this hi-tech era, of all the security needs, information security has emerged as the most important need. Everyone now requires a safe, secure place to store all their login credentials, passcodes, and other peculiar series of letters and symbols that criminal minds are so intent to lay their hands on. With our real and virtual IT assets growing every instant, password management is becoming an essential security measure every individual needs to follow to keep cyber-criminals at bay.

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5 Ways to Deal with Your Small Business Debt

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Do you spend sleepless nights worrying about your business debt? If you do, then you’re not alone. Recently, Gallup, a research-based global performance management consulting company, conducted a survey and found that 49% of small business owners find it extremely difficult to manage their current debt. The fact is, handling debt can be one of the most difficult challenges a small business owner can face.
 5 ways to deal with debt

When things get really tough and there’s no way out, historically, many ailing businesses declared bankruptcy. But, new laws have made it more difficult to simply declare bankruptcy to get out from under piles of debt. Furthermore, bankruptcy is no easy way out, as it comes at a high price. Typically, a bankruptcy filing costs thousands of dollars in court and attorney fees. Even worse, your credit scores, not to mention your business reputation, will take a severe hit, making it nearly impossible to regain business stability.

Fortunately, there are ways to avert this type of financial disaster. Here are a few helpful tips to control your debt before it controls you.
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5 Businesses You Never Thought Would Use a CRM

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Every business, no matter the industry, eventually needs a CRM. As a company that has been in the CRM space for a decade now, we are always pleasantly surprised when customers from across various verticals tell us how our system works for them. It inspires us to create a product that is so flexible and customizable, that it fits everybody’s needs. That’s why we believe in #CRMforAll

Don’t believe us? Here are 5 unique companies that use Zoho CRM:

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Customer Spotlight: How Noxilizer uses Zoho Campaigns to drive customer engagement

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“The team at Zoho Campaigns, in particular, has been fabulous to work with–highly responsive and dedicated. With their assistance we have been able to deliver professional looking and highly-effective communications without having to invest in outside resources,” says Angie Kearns, Brand Manager at Noxilizer, Inc.

Founded in 2004, Noxilizer, Inc. is a provider of an advanced, room-temperature nitrogen dioxide (NO2) based sterilization technology. With a flexible, advanced technology that sets them apart, Noxilizer’s goal is to drive awareness of NO2 technology, a clear understanding of its advantages, applications for its equipment and services and overall acceptance of the technology globally.

NolizerLogoVectortmNoxilizer is committed to personalized, customer-centric selling and utilizes Zoho CRM to help manage their sales activities. Additionally, the company augments direct sales activities with email marketing. Using Zoho Campaigns, they’re able to reach out to industry decision makers with professional looking communications and reinforce their key selling points.

What challenge did they face?

Typical of most fast growing start-ups, Noxilizer is challenged with availability of resources and scalability. As a result, their choice of CRM software needed to address these challenges and provide effective solutions. Read more

The (not so) secret strategy these 10 customer service legends share

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The not so secret strategy for Custom ServiceIf you plan to thrive in the era of the customer, now is the time to improve your customer service. Regardless of how your customers view you today, to position your brand for the future you first need to examine your company culture and ensure customers are properly considered, i.e. squarely in the center.

Instead of waxing philosophical about the value of a customer-centered culture and its power to revolutionize your customer service, let’s look to and learn from real-world examples.

Let me introduce you to 10 of the best customer service organizations in the world.

These beloved brands, who have each built their company around a strong customer-centric culture, will be our guide. As a direct result of their similar cultures, these companies share a relentless dedication to delivering exceptional customer service with each-and-every interaction.

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