Lauren McKay in destinationCRM about Zoho

Aug 05 2009 06:53:22 AM Posted By : Arvind
Comments (4)
The spate of recent announcements from us like Zoho Projects 2.0, Zoho CRM+Mail Integration & the Zwitch program got noticed by Lauren McKay of destinationCRM.com. From her article titled, 'Are You Ready to Zwitch to Zoho?',


 Zoho, the upstart provider of online Web applications, seems to be continually integrating and upgrading its products in the cloud, says China Martens, an analyst with The 451 Group. Martens jokes that it's as if all of the Zoho developers sit in separate rooms for several months, each one pounding away at his respective application (Zoho Mail, for example, or Zoho CRM), only to have the walls come tumbling down just as the developers are ready to join their applications.

 Unveiled at the start of July, the 2.0 release of Zoho Projects, the collaboration and productivity platform, reflects multiple integration efforts, as well as the following improvements:
  • Twitter-like status bars enable project members to be more social within the application.
  • Project-member activities are presented in a project stream, which is a visual representation of project activities.  
  • The integration of Zoho Chat and the enablement of group chat, through which project members can add tasks, assign them out, and even attach documents to them. Members can also move beyond Chat to create a discussion forum.
  • An expansion of the user interface to allow project members to bring in external information, write notes on documents, and assign documents to a particular task.
  • The ability to create a wiki for centralizing information, eliminating the need to import an outside Zoho Doc. 
  • The addition of a timesheet, integrated with Zoho Invoice, to log and track time spent on specific tasks, and to easily create, send, and track invoices.
 Zoho also made some significant enhancements to its Zoho CRM product recently. With the Zoho CRM Mail Add-on, officially announced on July 21, Zoho CRM now integrates with email -- and not just Zoho Mail. The selection of any email account for integration will add an "email" tab to the Zoho CRM application. Users running off a non-Zoho email client can configure Zoho Mail to be the interface for sending and receiving. According to the company, the most significant element of the integration between Zoho CRM and Zoho Mail is that the contact information involved in each email is automatically added to the Zoho CRM system, where a user can see all of the correspondence with a particular contact. Users can respond to email from within the CRM system, or even add tasks to a given contact.

Read the nice article in full here. Thanks to Lauren and destinationCRM.