Offer Support from Your Own Domain using Zoho Support’s ‘Domain Mapping’ Feature

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Ever since we launched Zoho Support, our

web-based help desk software
, we’ve been receiving many requests for customized domain name support. We’re happy to share that Zoho Support now has this feature, enabling you to offer support directly from your domain. Both your customers and support reps can now access Zoho Support from a URL like say,

http://support.yourcompany.com

Please note that this feature is available only in Zoho Support paid plans.

Here are the step by step instructions for mapping your domain URL:

  1. Create a CNAME entry in your website’s (domain’s) admin panel (let’s say, support) and point it to customer-support.zoho.com  
  2. In Zoho Support, click on

    Setup

    ->

    Admin Settings

    ->

    Domain Mapping

     
  3. In the

    Domain Name

    field, provide your domain URL.


  4. Click

    Save.

That’s about it. You can now start using

http://support.yourcompany.com/
 as your support portal URL. 

Hope you like this feature. As always, we would like to hear your feedback. Either add your comments here or write to us at

support@zohosupport.com
.