We recently had an opportunity to sit down with Duo Consulting and talk about why they chose to implement Zoho CRM and how they’ve been doing since the switch. Check out the short video below to see their story.
This is a guest post by David Falk, CEO of Salespoint, a Barcelona-based field sales mobile app provider for manufacturing, insurance, electronics and food services.
We believe that the key to successful CRM implementation is to create a win-win situation for sales reps as well as their management. If sales reps are made to realize how they can benefit by using the system (huge saving of time, access to interesting data, etc.), this would in turn enable their management to easily access the information they require for steering the organization.
Today, we’re proud to announce the integration of Salespoint with Zoho CRM. Read more
We are glad to announce that we have integrated Dropbox – one of most popular file storage and sharing services out there – into Zoho Mail. You can now add and attach files directly to and from Dropbox while going through your email routine in just a few clicks.
Dropbox lets you conveniently access all your favorite documents, pictures and videos, stored at a central space online, from anywhere. It can also keep your files in sync across devices you have it installed, by storing a copy locally and comes with neat file sharing options.
Well, but what if you find yourself scripting an urgent email on say a public computer without Dropbox installed and would like to fetch some files you recently stored there? You could log into Dropbox in a new tab, download the necessary files locally before attaching them or else use the Dropbox sharing features and then get back to your email. Slightly nagging this, isn’t it?
To make things easier in such situations, we have brought the convenience of Dropbox into Zoho Mail by enabling you to:
Attach files directly from Dropbox
Fire up the new Dropbox action in message compose view to browse through the files in your Dropbox account and select to directly attach them to your message (your Zoho Mail plan’s attachment limits apply).
Store email attachments directly in Dropbox
Use the new Add to Dropbox option provided when you have messages with attachments to directly store them in your Dropbox account.
Getting the hang of how this simple yet effective integration works is pretty straight forward. For stepwise instructions, check our help pages on attaching files from Dropbox and uploading attachments to Dropbox.
We thank the Dropbox team for their help and assistance during the development of this integration.
We hope this integration is a useful addition to manage your email attachments. As always, your feedback, comments and suggestions are welcome.
This is a guest post by Harprit Bhui, coFounder of gUnify, a cloud-based Unified Communication System connecting Zoho, Google Apps, and Broadsoft Hosted VOIP.
gUnify is specifically designed and built from the ground up for businesses running Google Apps. It is compatible with hosted PBX systems running on Broadsoft and Zoho CRM. gUnify seamlessly integrates Google Apps, phone systems, and Zoho CRM to enable automatic call tracking and logging directly from Gmail.
As an organization, communication is the key to your success. And not being able to capture the details of your sales and support team’s phone calls in real-time can result in loss of sales, lack in customer service and lost billable time.
gUnify improves your sales and support team’s productivity by tracking individual telephone performance. This is achieved by automatically integrating all phone calls made from the gUnify application. All phone calls made using the gUnify application and associated device (traditional phone, soft phone and mobile) will be automatically pushed to activities module in Zoho CRM; where you can view the details of the call record including: the phone number, who made the call, date/time of call, call duration, notes and tags associated with the call; all in real time.
You can also analyse the key sales and support indicators, such as number of incoming calls, number of outgoing calls, duration of calls and the destination of calls.
Getting started is simple and quick, once gUnify has been installed on your company’s Google Apps domain. Each user of gUnify should perform a few easy installation tasks to enable the gUnify Plug-in for Zoho CRM , which can be found in Settings within the gUnify gadget.
So you managed to set up this fantastic Customer Relationship Management (CRM) application, which is without a doubt helping your sales team close more deals faster. But then, it dawns on you that some of your sales people are still obsessed with using Email for exchanging messages.
The more you notice them spending time in keeping the two tools in sync, you get this nagging feeling that maybe your Email service and CRM should interact with each other?
Let’s face it. It is an irrefutable fact that we are all still obsessed with checking and responding through Email even amidst the burst of social media channels. You simply cannot write it off, particularly as a communication medium for business. Trying to treat CRM and Email as two exclusive tools, is probably not too prudent.
In our view, as a provider of online business apps that include an award winning CRM and ads-free business email service, the stance to take is not CRM or Email, it is CRM and Email, integrated with each other.
For instance, imagine how nice it would be if, from within your Email service you could:
Automatically identify leads, prospects, customers (or in short CRM contacts)
You just realized that you promised to send an email with some important documents attached to a new prospect with a first name….Patrick, last name….ugh….? You hit compose in your Email interface, start entering ‘pat….’ and bam!
There amongst the list of possible Patricks, suggested automatically, under a section clearly demarcated as ‘CRM Contacts and Leads’, you find ‘Patrick…..Yee’. Yes, that’s him. You select his email id and start composing your message. Without having to navigate away from your Email.
Your Inbox is overflowing as usual and you wish to somehow directly get to those emails that are truly worth reading and responding to.
Oh wait! Since your Email connects with your company’s CRM, your CRM contacts’ messages are automatically filtered into your ‘MustReadEmails’ folder. Better to check this CRMBox in your Inbox then.
That’s a relief!
Equip yourself with utmost information about your leads and prospects
Hasn’t there been at least one instance where you ended up confusing a prospect because he had conversations with multiple people in your business, who were out of sync with each other?
Thanks to the CRM contextual gadget in your Email, you can now quickly skim through notes recorded about a contact by your colleagues, events and demos scheduled, completed and more. Having gained a deeper insight on the accumulated impact of interactions as team, rather than just you individually, you can proceed to create new CRM tasks from within your email. And all of your actions will directly reflect in your business’ CRM. Nice, isn’t it?
Now wouldn’t it be wonderful if Email & CRM are integrated with each other in such non-intrusive, contextual ways?
Isn’t an email service with CRM integrations, a must have for sales people who live in email?
Well, these integrations are already in place between Zoho Mail and Zoho CRM. Maybe it’s time you switched to a smarter email hosting service, built for business use?
In a recent team meeting I was asked this question: “What’s the aim of Product Marketing?” My answer was almost instant and I found myself saying, “To know and understand the customer.” I further explained that the crux of what I do depends on understanding the customer needs and opinion. It’s actually a cycle – know the customer needs – take actions – communicate – get feedback – make changes again.
This is the reason surveys play an important role for any product marketer. Customer Feedback Surveys are the best way to understand the feelings of a very large customer group at once. The information gathered can then be passed on to the Engineering, Sales and Customer Support Teams, and decisions on the product can be taken accordingly.
So, how do I go about getting this feedback from customers?
Here’s how it goes: Read more
This is a Guest Post by Neran Ashkenazi, CEO of OnClick Solutions Ltd.
What if I told you that you could generate at least 40% more leads without generating new traffic to your site? Sounds good right? Then you’ll love the innovative chat system we at HelpOnClick have to offer.
Including live chat in your site will give you an advantage over your competitors who do not have this capability. Customers in the digital age do not want to “open a ticket” or send an email through a “contact me” section. They want answers now. Having a chat capability enables this impatient potential customer to have a chance to ask a question in real time and get an answer right then and there. When they get what they want, they’re more likely to continue talking with you and buy something.
To get a better understanding of how this works picture yourself going to a new retail or service business online. You arrive at the site and notice that you are being asked to join a live conversation. You find this great because you have tons of questions to ask and were just about to leave the website. You join the chat and realize you are talking to a live person. You get your questions answered in a short amount of time. As a result you buy the product or service or schedule a phone call to continue the discussion.
CRM software in many ways become more advanced over the years. The need to maintain a strong relationship with your customers is an important rule to follow. Zoho CRM is a great system to do that and close sales. But to do that, you need the leads. That’s where HelpOnClick comes in with our new live chat to Zoho CRM integration that will allow you to enjoy both worlds.
Are you new to HelpOnClick live chat? If you are, we’d love to offer you, as a Zoho CRM blog reader, a free 14 day tryout + 80% discount on your first paid month. Just use coupon code ZOHO during checkout. Check us out on our website: http://www.helponclick.com