ClickDesk is a cloud based service that lets you communicate with website visitors directly from your instant messengers.
This is a guest post by Jagan Ganti, Product Specialist at ClickDesk.
With tight competition in most businesses these days, it is the level of customer support provided that determines their success. Also, the customer support agents should have all the basic information about the person in chat handy.
With ClickDesk, your visitors can chat from the website, while operators can respond conveniently from Google Talk or Skype. With the integrated browser phone (Flash – VoIP), visitors can also call you in any of the 3 ways – PC, Skype or by using local access numbers provided in 40 countries. You can receive the calls on your mobile phones, desk phones or even on your Instant Messenger.
ClickDesk now integrates with Zoho CRM, thus giving you instant access to your customer info while you are chatting with your customers.
Check out some of these statistics about Facebook.
If Facebook were a country, it would be the world’s third largest.
An average user has 130 friends.
67% of B2C and 41% of B2B companies that use Facebook for marketing have acquired a customer through this channel.
This makes me wonder: How would it be if a sales rep could use the power of people on Facebook? Imagine how much you’d benefit if your CRM account is integrated with Facebook?
Zoho CRM now offers an integration with Facebook, thus bringing your customers’ Facebook profiles inside your CRM account itself.
So, how does this help to build better customer relationships? Here are a few ways:
Instant information about your prospect:
You have a lead with you. All you have is the email id. How do you know more about this person before shooting that email? With the ability to associate Facebook profiles, you get most details – like their professional history, designation, schooling, location, etc inside the contact detail page.
We understand that it’s tedious to remember and send birthday greetings to customers. Also, when you are busy, it’s easy to lose track of the time where you didn’t keep in touch with your contacts – An easy mistake for most business owners & sales professionals.
Coconect now integrates with Zoho CRM so that you will never miss sending birthday greetings to your customers. Plus, you’ll have a systematic way to schedule in bulk and send messages, the whole year through. You also do not have to set reminders and tasks for each contact one by one, hooray! All you have to do is to link your Zoho CRM contacts, and your e-card or text messages will be sent to your contacts for the whole year.
Why are we doing this? We believe that every great business is built on relationships. And two things are needed to build a relationship – time and effort.…
vWorkApp and Zoho CRM have come together to create the first solution on the market that combines customer relationship management with mobile job dispatching and scheduling. The result? A complete solution for field service companies that provides real-time management and tracking of jobs.
Zoho’s CRM software manages the entire customer life-cycle, including sales, marketing, invoicing, customer support, and more. However, Zoho by itself cannot cater completely to the field service companies. Field service companies also require real-time tools that let them direct, schedule, and track their work in the field, as it’s happening.
vWorkApp created the Zoho CRM plug-in to allow companies to dispatch and track workers directly from within Zoho.…
Integrating CRM with business processes is both a challenge
and an opportunity. Not only are we faced with a proliferation of products, but
also channels. Every day we wake up there is a new social media forum that our
customers can touch us with, said Om Kundu who is on the Editorial Advisory
Board for CRM Journal, and Director of Thought Leadership for ATP Board.
Are you taking advantage of opportunities? How aggressive
are you integrating your CRM with products and channels?…
TeamSupport.com, a cloud based customer support management solution, is excited to announce the completion of a powerful new integration with Zoho CRM.
Once the simple setup is completed, the integration provides for the seamless transfer of select customer and contact information from Zoho CRM directly into TeamSupport. When new support tickets are created in TeamSupport they are automatically added as notes into Zoho so that the sales team can be kept in the loop on support issues.
The transfer and update of contact names, addresses and phone numbers happens seamlessly in the background with no intervention required by either TeamSupport or Zoho users. When a Zoho user marks an account as a “Customer” then that data is automatically sent to TeamSupport.
TeamSupport is a powerfully simple customer support software, and our integration with Zoho CRM brings two best of breed solutions together for our mutual customers. We’re very excited about our integration with Zoho and look forward to a great partnership!…
At the CRM Evolution Conference in New York City I sat down
with Brent Leary, co-founder and partner of CRM
Essentials, to talk about what SMBs are successfully integrating into their
CRM package today and what should they be doing in the future.…