Now, get up to 20 free users, when you host email with Zoho Mail

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referral-smallLast month, we announced the increase in Zoho Mail Lite, our free hosted email plan, making it free up to 5 users. We were overwhelmed and humbled by the compliments showered by you, our users. We did hope that it would bring some cheer to our small business friends but it felt more like euphoria.

So we have decided to spend even more money with you, instead of hiring consulting firms or on ‘ads with words’. Starting today, you can gain 15 more bonus users in your business email account, free forever. This is in addition to what comes with your plan. That means you can sign up for the Lite plan with 5 free users included + get 15 bonus users, making it 20 free users in total.  All you have to do is invite other businesses to host email with Zoho Mail.

For every referred business that signs up and hosts email with us, we’ll add 5 bonus users to your account. Wait…. not just your account; we’ll add 5 bonus users to the referred business’ account also. A two-way bonus! Gain up to 15 bonus users through your first three successful referrals.

This is a win-win situation for your business, the businesses you invite and us, the Zoho Mail team:

  1. You do not have to pay for more users as your business expands and new employees come in.
  2. You can help an entrepreneur friend, paying for say 10 hosted email users elsewhere, pay nothing for the same 10 users with Zoho Mail. As in, if their business signs up for the Lite plan, they’ll get 5 free users included in the plan + 5 bonus users for being referred by you. And then they can refer other businesses and gain 10 more users.
  3. And for us, word of mouth is the best way to spread awareness about a business and gain brand recognition. With your active participation, we hope Zoho Mail is considered the ‘go to email for business’.

Since this is about a business inviting other businesses, only the administrator of your Zoho Mail business account will be able to send out invitations. If you are a Zoho Mail fan but not the email administrator, please share the email info of your friends and business acquaintances with your IT / email admin to send out invitations.

bonus-users-cpZoho Mail administrators can send invitations from the new Bonus Users section in the control panel. The invitation will contain a referral code, unique to every Zoho Mail business account. More details on how this referral program works can be found in our referrals page.

We hope this will be of good benefit to you and your (our) small business friends.

As always, we are all ears for your comments and feedback.

Email With CRM inside; A Must Have For Sales People Who Live In Email

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So you managed to set up this fantastic Customer Relationship Management (CRM) application, which is without a doubt helping your sales team close more deals faster. But then, it dawns on you that some of your sales people are still obsessed with using Email for exchanging messages.

The more you notice them spending time in keeping the two tools in sync, you get this nagging feeling that maybe your Email service and CRM should interact with each other?

Let’s face it. It is an irrefutable fact that we are all still obsessed with checking and responding through Email even amidst the burst of social media channels. You simply cannot write it off, particularly as a communication medium for business. Trying to treat CRM and Email as two exclusive tools, is probably not too prudent.

In our view, as a provider of online business apps that include an award winning CRM and ads-free business email service, the stance to take is not CRM or Email, it is CRM and Email, integrated with each other.

For instance, imagine how nice it would be if, from within your Email service you could:

Automatically identify leads, prospects, customers (or in short CRM contacts)
You just realized that you promised to send an email with some important documents attached to a new prospect with a first name….Patrick, last name….ugh….? You hit compose in your Email interface, start entering ‘pat….’ and bam!

crmleads-autoprompt

There amongst the list of possible Patricks, suggested automatically, under a section clearly demarcated as ‘CRM Contacts and Leads’, you find ‘Patrick…..Yee’. Yes, that’s him. You select his email id and start composing your message. Without having to navigate away from your Email.

Auto-magically filter emails from the people who matter most (that is your CRM contacts)
crmbox-folder

Your Inbox is overflowing as usual and you wish to somehow directly get to those emails that are truly worth reading and responding to.

Oh wait! Since your Email connects with your company’s CRM, your CRM contacts’ messages are automatically filtered into your ‘MustReadEmails’  folder. Better to check this CRMBox in your Inbox then.

That’s a relief!

 

Equip yourself with utmost information about your leads and prospects
Hasn’t there been at least one instance where you ended up confusing a prospect because he had conversations with multiple people in your business, who were out of sync with each other?

zcg-crm2Thanks to the CRM contextual gadget in your Email, you can now quickly skim through notes recorded about a contact by your colleagues, events and demos scheduled, completed and more. Having gained a deeper insight on the accumulated impact of interactions as team, rather than just you individually, you can proceed to create new CRM tasks from within your email. And all of your actions will directly reflect in your business’ CRM. Nice, isn’t it?

Now wouldn’t it be wonderful if Email & CRM are integrated with each other in such non-intrusive, contextual ways?

Does your Email service include such CRM integrations? Does your CRM come with a MailMagnet?

Isn’t an email service with CRM integrations, a must have for sales people who live in email?

Well, these integrations are already in place between Zoho Mail and Zoho CRM. Maybe it’s time you switched to a smarter email hosting service, built for business use?

Embarrassing Things Happen When You Don’t Use Zoho CRM With The Mail Add-On

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I’m not going to preach about the benefits of Zoho CRM, or why you should use it with our Mail Add-on.

Instead, I’m just going to highlight what happens when you don’t.

Below is an email, a real email, I just sent to the VP of Sales or a company that was trying to sell us some service. Fine company, but they are not using Zoho CRM with the Mail Add-On.

This is not the first time, in the recent past I’ve had the same experience with other companies trying to sell me stuff. From now on, they’ll get similar emails. I just made this a template in Zoho Mail.

Rodrigo

ps. I changed the names  to protect the innocent ;) Everything else is verbatim.

——————-

============ Forwarded message ============
From : <my email>
To : <VP of Sales Email>
Date : Wed, 29 Aug 2012 14:56:37 -0500
Subject : Fwd: Re: New Partners
============ Forwarded message ============

<VP of Sales> -

Hello! We have never spoken before, but I’ve spoken to two of your sales reps – <Sales Rep 1> and most recently, <Sales Rep 2>.

The reason you’re getting this email is because, see, after some lengthy discussions with <Sales Rep 1>, I decided not to sign-up with you guys, and we left it there, amicably.
Then, <Sales Rep 2> contacted me again this week – starting from scratch (I understand <Sales Rep 1> left).

Now, this is not the fault of your sales guys. It’s just they don’t have the right tools.

The most valuable communication between you and your prospects/clients is stored in your email. When you combine your email with your CRM, not only you can avoid embarrassing situations like this, but most importantly you can provide better service to your customers; and everyone in your team can stay informed about what’s going on with each prospect.

Zoho CRM allows you to combine your email (any email you’re using) with your CRM. Painlessly. No BCC:, no nothing.

Yes, I understand you’re currently using Salesforce, but well, we just saw how that is not working too well for you guys!

Let me know if you’re interested in learning more and I’ll connect you with one of our account managers.

best,

Rodrigo


Announcing Zoho Sync: Push Mail And Mobile Sync Service

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Zoho Sync for Mobile Devices

We made a new year resolution to keep our services in tune with the ever evolving world, especially with respect to the rapidly growing smartphone and tablet segment. Today, we are glad to announce the release of Zoho Sync for mobile devices. You can now get automatic notifications PUSHed to your mobile phone or tablet when new emails arrive and your device’s local mail, contacts and calendar applications will sync with the web client in real time.

Zoho Sync for Mobile Devices

What’s neat is that this 2-way synchronization happens over-the-air, in the background (provided an internet connection is available) and once turned on, does not require any further manual intervention. So wherever you are, however occupied you might be doing other things, your mobile device will be up-to-date with the latest messages, event updates and contact information.

Zoho Sync functions using your mobile device’s Microsoft Exchange® ActiveSync® (EAS) account support and does not require any additional software. Since almost all the latest IOS, Android and Windows mobile devices support EAS, you can easily enable Zoho Sync on most mobile devices that run on these popular platforms. If you want to sync only mail, only mail and calendar but not contacts and so on, you can specify your options in your device’s EAS account settings.

ZSync Exchange Account Setup     ZSync Automatic Notification

So how is using Zoho Sync better compared to the typical IMAP setup? Let’s see:

  • Instead of your mobile device having to check (poll) for updates at regular intervals, notifications are pushed from the server to the device. This improves battery life.
  • You’ll receive automatic notifications on your phone the instant a new email arrives.
  • You’ll receive automatic notifications about new calendar events and event updates the instant the changes are made.
  • Email, calendar and contacts related actions you perform on your mobile will automatically reflect on your web client and vice versa. For example, when you read an email on your mobile, it is marked as read when you log in to the web client later on.

During our in-house tests, the syncing was smooth on the iPhone, iPad and Windows mobile devices. However, we did experience issues with certain models of Android phones. This is because of limitations induced by the customized Android versions shipped by the individual mobile makers and we are continuously working on overcoming them.

So go ahead and set up Zoho Sync on your mobile device and let it tell you that ‘You’ve got mail!’, as soon as it arrives. Be warned that once you turn on push notifications, your phone could be buzzing continuously and you might get addicted to checking mail. And do make sure you back up data before setting up the EAS account because existing data might be removed.

And please help us by sparing a few minutes in providing feedback about how this worked for you.

Has your phone started dinging yet? Coz…. you’ve got mail!

Update (26th June, 2012): Zoho Sync support is now available in all plans. Previously it was open only to users in organizations with their email hosted under the Zoho Mail Standard 15GB plan. Please request the administrator of your organization to go to the Control Panel and ensure that Zoho Sync is enabled for users. This is explained in the list of Zoho Mail feature updates made on Feb 06, 2012.

Integration Between Zoho Apps: Part III

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This year we have focused a lot ​on contextual integration. This includes integration between Zoho Apps as well as integration with external apps. I want to briefly highlight some of the new integrations between Zoho Apps​ (also check Part I, Part II).

Zoho Wiki Integration with Zoho Projects

Zoho Wiki & Projects are two different types of collaboration tools. But when you have a need to collaboratively create content, then our Zoho Wiki integration with Zoho Projects can be really handy. Content can now be created in the context of the project you are working on. More details on this integration is available ​​​​​​​​​​​​​​​​​​here.

New in Zoho Mail : Drag & Drop Attachments, Improved CRM Integration & More

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Integrations and improvements among Zoho Apps continue to pick up steam. Our latest update in Zoho Mail brings in some really neat features many of you will love. Here we go.

Drag & Drop Attachments & More

Attaching files while composing an email just got easier. While attaching files, just drag and drop your files on to the compose window to attach files. You can drag multiple files at once. There are no plugins needed for this feature to work. It uses HTML5. This means, the feature will work in browsers that support HTML5 like Firefox 3.6+ and Chrome 6+. 

If you still prefer attaching files using the dialog, we enabled the option to select multiple files using the CTRL option (or CMD option on Mac). Again, this feature works on Firefox 3.6+ and Chrome 6+.

We previously added an option to attach files directly from Zoho Docs or Google Docs. For Zoho Docs, you only had the option to attach the files you created. We now added an additional option to even attach files that have been shared to you. 

Add Leads & Events to Zoho CRM

In Zoho Mail, we have had the option to add a contact to Zoho CRM with a single click. We now added an option to add the sender of an email as a Lead to the CRM system. To do this, open the email and choose Add to > CRM > Leads. 

You can also add an Event to Zoho CRM right from the email.

Calendar Preview

We typically receive calendar invites as ICS attachments. For such emails, we now added the option to preview the ICS file before adding it to your calendar. If everything looks right, use the ‘Add Event’ option add the event to Zoho Calendar.

Sorting Emails by Size

Unlike many webmail clients, we offer several options to sort your emails – like sorting by Date, subject, sender etc. Now we added a new option – sort by size. This will sort all your emails based on the size of your email (attachments included). If you want to delete those unwanted emails that take up your Inbox, now you can do this easily.  

These are some of the key highlights in our latest update. As always, we will keep improving the application based on your feedback. So keep your feedback coming.

 

New: Linking Zoho Mail & Tasks

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When we have action items from an email communication, we typically switch from email to a task app. After completing the task, we go back to email, search for the right email thread and respond. This is what many of us do – switching between Mail & Tasks apps multiple times a day. This context switching is expensive. What if these two apps are contextually integrated?

We now have Zoho Mail & Tasks  integrated. You can now create tasks directly from an email. In doing so, we automatically link email and Tasks. 

        

This means, if you go to the Tasks app, you’ll see an email icon which invokes the email from which that task was created. This way, you don’t have to go back to mail and search for the email thread to respond. 

 

Add tasks from email and respond to emails from tasks – Only in Zoho.