What You Can Learn from Google, Zappos and AIG to Improve the Candidate Experience

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I hear you all in the backseat. Your eager voices echoing like children on a family road trip to Mount Rushmore or Washington D.C.

“Are we there, yet?”

No, not yet. But I promise we’re getting…closer.

I know our last stop in the realm of bad candidate experiences was difficult at times, but it was crucial in order to overhaul and reshape the candidate experience.

So with Bad Candidate Experience-ville fixed in our rear view mirror, let’s set our sights toward a new horizon, one dotted with the shiny skyscrapers worth gasping over — the companies whose candidate experiences are at the heart of their success. Simply said, now that we know what a good candidate experience is not, it’s time to learn what a good candidate experience is.

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What Makes a Poor Candidate Experience? How You Might Be Losing Top Talent and Potential Customers

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Before we can reach our terminus of enlightenment for the “ultimate candidate experience,” our pilgrimage requires a pit-stop in the land of the bad, the depraved and the nefarious. Here we will leap into the turbulent waters of long and complicated job applications, and pore over characteristics of candidate experiences so awful that people spread the word like tent-revival evangelists.

Don’t worry, we won’t stay here long. No, our final destination is far from this land.

Our purpose here is simple. In order to overhaul the way candidates interact with your company, you must first understand what a great candidate experience is NOT. This means examining the recruiting process through an applicant’s eyes and thinking about his or her experience above everything else. 

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Zoho Assist: Unveiling New Customer Console and Two-way Screen Sharing for Mac ​Users!

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The re-invention fervor of Zoho Assist is at full throttle. You may be aware that supporting from a Mac in Zoho Assist is no sweat since our browser-based Technician Console enables you to Reboot and Reconnect a Windows computer or even handle the User Access Control window. It’s fast and simple, to put it in short. Now, we have reached a couple of Mac OS-specific milestones, which we would like to share with you.

The debate on whether Java is dead or not is still not dead. But, Zoho Assist users need not rely on Java anymore to join a remote support session in Mac OS. Supporting Mac customers and guiding them to check if Java is enabled or not and if the Java version is up-to-date is indeed a pain.

Zoho Assist - Support Your Mac Users Hassle-free!

Hence, we are happy to unveil the Objective-C based Customer Console for Mac users, crafted for months by our lead developers of Zoho Assist. It will ensure a quick and easy remote support experience while you support Apple fans across the world.

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Customer Spotlight: Zoho SalesIQ Makes Intuitive Solutions More Intuitive!

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Intuitive_Solutions_Logo_SquareChicago based health-information technology company Intuitive Solutions, places engaging their website visitors in real-time at a premium. As founder and CEO Teyyab Yunnus puts it, “We wanted to do more than just live-chat with the customer – we wanted to engage with the customer. Zoho SalesIQ converted our website analytics into actionable intelligence and we started closing deals online, right from day 1 of implementation”

In essence, he wanted to create an experience for a customer visiting his website that would ensure each potential lead receives personalized attention and be nurtured into a customer.

Watch below to see how Intuitive Solutions uses Zoho SalesIQ to provide a positive, engaging experience for potential customers.

5 Tips to Up Your Recruiting Game for 2015

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The new year is officially underway and the signs are everywhere.

There’s a signup sheet for treadmills at the gym, the produce aisle at your supermarket is bustling with people buying kale and other vegetables and your friends have all informed you they are quitting Facebook – “like for real,” this time.

Whether or not you are still committed to your New Year’s resolutions (hopefully you are), Zoho Recruit wants you to know it’s never too late to set and work toward achieving your professional goals in 2015.

So with that in mind, lets look at a few ways you can up your recruiting game in the coming year!

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Have you found the right contact management tool yet?

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Can you use an ​axe to prune roses, or a hacksaw to chop veggies?
They may get the job done, but is either of them the right tool for the job?
A sales ​automation tool can manage your contacts, but is it the right tool for the job?
Isn’t it an overkill?

ContactManager_Finding the right tool

A​ ​contact management tool might be a better bet. Here’s why:

Across your business, you talk to customers,  vendors, partners, auditors, lawyers, consultants, etc. There are many contacts in your phone and mail account as well.
A contact management tool can keep contacts and conversations indexed at one place. If someone in your team needs this information, they can find all the info in one place and avoid the trouble of scanning through multiple sources.

Contact info and conversation history are only the beginning of all the relevant information that you will need. Important Info like products purchased,  customer transactions, team members, customer feedback, etc are tracked carefully. You can record, edit and maintain all this info seamlessly. In addition to pre-set and obvious info like phone, email, etc, the ability to add custom data would be a boon. For instance, lets say that you wish to have info on your contact’s pets. You can just create a new field and begin collecting info about it. If your client loves dogs and has one, it’ll be nice to ask how Fido is doing. Small things like these go a long way in building great business relationships.

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What’s the use of having so much info if you can’t use it intelligently? You should be able to categorize and tag the info on specific criteria of your choice. A good contact management tool allows you to organize and label all the info as per the criteria of your choice. Despite having so many features, it goes without saying that an ideal contact management tool must be very simple and easy-to-use.

So if you are looking out for a contact management solution,​ why don’t you try Zoho ContactManager? It might just be the ​right tool for you.

Zoho Assist just got reinvented, unveils iPad app!

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IT technicians have a rigorous schedule every day. Not only do they run pillar to post solving issues of internal or external customers, they also are expected to solve issues remotely. It is quite likely that they use remote support software that is available on the market in plenty. But of all them, only few stand out the way Zoho Assist does.

Zoho Assist makes an IT technician’s job an absolute delight by making sessions strikingly fast and letting customers join in a jiffy. It also offers premium features at no cost. And, now, we’ve just reinvented it!

Yes! We have now completely rewritten software, added a few more servers, and achieved maximum session speed. IT support technicians around the world rely on the speed of remote support software to achieve quick resolution. That’s why we now bring you increased screen refresh rates.

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