Zoho Assist: Unveiling New Customer Console and Two-way Screen Sharing for Mac ​Users!

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The re-invention fervor of Zoho Assist is at full throttle. You may be aware that supporting from a Mac in Zoho Assist is no sweat since our browser-based Technician Console enables you to Reboot and Reconnect a Windows computer or even handle the User Access Control window. It’s fast and simple, to put it in short. Now, we have reached a couple of Mac OS-specific milestones, which we would like to share with you.

The debate on whether Java is dead or not is still not dead. But, Zoho Assist users need not rely on Java anymore to join a remote support session in Mac OS. Supporting Mac customers and guiding them to check if Java is enabled or not and if the Java version is up-to-date is indeed a pain.

Zoho Assist - Support Your Mac Users Hassle-free!

Hence, we are happy to unveil the Objective-C based Customer Console for Mac users, crafted for months by our lead developers of Zoho Assist. It will ensure a quick and easy remote support experience while you support Apple fans across the world.

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Customer Spotlight: Zoho SalesIQ Makes Intuitive Solutions More Intuitive!

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Intuitive_Solutions_Logo_SquareChicago based health-information technology company Intuitive Solutions, places engaging their website visitors in real-time at a premium. As founder and CEO Teyyab Yunnus puts it, “We wanted to do more than just live-chat with the customer – we wanted to engage with the customer. Zoho SalesIQ converted our website analytics into actionable intelligence and we started closing deals online, right from day 1 of implementation”

In essence, he wanted to create an experience for a customer visiting his website that would ensure each potential lead receives personalized attention and be nurtured into a customer.

Watch below to see how Intuitive Solutions uses Zoho SalesIQ to provide a positive, engaging experience for potential customers.

5 Tips to Up Your Recruiting Game for 2015

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The new year is officially underway and the signs are everywhere.

There’s a signup sheet for treadmills at the gym, the produce aisle at your supermarket is bustling with people buying kale and other vegetables and your friends have all informed you they are quitting Facebook – “like for real,” this time.

Whether or not you are still committed to your New Year’s resolutions (hopefully you are), Zoho Recruit wants you to know it’s never too late to set and work toward achieving your professional goals in 2015.

So with that in mind, lets look at a few ways you can up your recruiting game in the coming year!

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Have you found the right contact management tool yet?

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Can you use an ​axe to prune roses, or a hacksaw to chop veggies?
They may get the job done, but is either of them the right tool for the job?
A sales ​automation tool can manage your contacts, but is it the right tool for the job?
Isn’t it an overkill?

ContactManager_Finding the right tool

A​ ​contact management tool might be a better bet. Here’s why:

Across your business, you talk to customers,  vendors, partners, auditors, lawyers, consultants, etc. There are many contacts in your phone and mail account as well.
A contact management tool can keep contacts and conversations indexed at one place. If someone in your team needs this information, they can find all the info in one place and avoid the trouble of scanning through multiple sources.

Contact info and conversation history are only the beginning of all the relevant information that you will need. Important Info like products purchased,  customer transactions, team members, customer feedback, etc are tracked carefully. You can record, edit and maintain all this info seamlessly. In addition to pre-set and obvious info like phone, email, etc, the ability to add custom data would be a boon. For instance, lets say that you wish to have info on your contact’s pets. You can just create a new field and begin collecting info about it. If your client loves dogs and has one, it’ll be nice to ask how Fido is doing. Small things like these go a long way in building great business relationships.

unified-view-contact

What’s the use of having so much info if you can’t use it intelligently? You should be able to categorize and tag the info on specific criteria of your choice. A good contact management tool allows you to organize and label all the info as per the criteria of your choice. Despite having so many features, it goes without saying that an ideal contact management tool must be very simple and easy-to-use.

So if you are looking out for a contact management solution,​ why don’t you try Zoho ContactManager? It might just be the ​right tool for you.

Zoho Assist just got reinvented, unveils iPad app!

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IT technicians have a rigorous schedule every day. Not only do they run pillar to post solving issues of internal or external customers, they also are expected to solve issues remotely. It is quite likely that they use remote support software that is available on the market in plenty. But of all them, only few stand out the way Zoho Assist does.

Zoho Assist makes an IT technician’s job an absolute delight by making sessions strikingly fast and letting customers join in a jiffy. It also offers premium features at no cost. And, now, we’ve just reinvented it!

Yes! We have now completely rewritten software, added a few more servers, and achieved maximum session speed. IT support technicians around the world rely on the speed of remote support software to achieve quick resolution. That’s why we now bring you increased screen refresh rates.

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The Incredible Story of the Gantt Chart

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Most of us see Gantt Charts within computers today. Hence, it is easy to assume that they are another offshoot of the digital era. If that’s what you thought, you are in for a surprise: for here is the incredible story of the Gantt Chart that spans across an entire century!

Rewind to the United States of 1918. The First World War has just ended. Colonel John T. Thompson, the inventor of the Thompson submachine gun, receives the Distinguished Service Medal, “for exceptionally meritorious and conspicuous service with the design and production of small arms and the ammunition thereby supplied to the U.S. army.” Thompson promptly sends a copy of this to a certain ‘Henry Laurence Gantt,’ with the following note, “A large share in this reward for the accomplishment of a great war task is due to H. L. Gantt and his assistants. The Gantt general control production chart was my compass.” Henry Gantt, mechanical engineer and management consultant, had already finished developing the Gantt Chart a few years before! 

Gantt chart

The Evolution of the Gantt Chart

Moving ahead, we reach the period when America comes under the clasp of the Great Depression. The Colorado makes its way into Arizona from Nevada through an arid, desolate stretch called the Black Canyon. And at this location, to control floods and generate power, the Congress authorizes the construction of the world’s biggest and heaviest dam. Apart from the sheer scale of the endeavor, torrid desert environment, the need to use unproven techniques and the lack of facilities at the venue, present additional hurdles. Still, Six Companies Inc, a consortium of construction companies takes up this challenge and turns in the ‘Hoover Dam’ to the government two years ahead of schedule! It stands today as a monument of courage of the 21,000 men who built it and attracts about a million visitors every year. And once again, Gantt Charts are given credit for playing a key role in the management of such a massive project.

As time progresses, the charts continue to get used in one successful project after another. The areas of application are various ranging from construction to finance and shipping to administration. Personal computers emerge in the 1980s and Gantt Charts become more complex and elaborate than ever before. With the internet gaining popularity, they begin to get employed in web based applications.

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In the August of 2006, we launched Zoho Projects, our web based project management app. Taking into account the significance of the Gantt Chart, we shipped the very first version featuring one. We bear in mind that it is indeed a great journey that has brought the Gantt general control production chart of the first world war to the Gantt view that comes to you from the Zoho cloud today. And this inspires us to take the story further in interesting, new ways.

On that note, we are happy to announce that we’ve rolled out a set of new enhancements to our Gantt Chart. The Gantt view now has two charts; the one you have been viewing shows task bars sequentially and we’re calling it the ‘Chronology Chart.’ We have added a new ‘Milestone Chart’ to give you the bigger picture. You can now view your milestones, the task lists they contain, and the tasks in these; all in one place.

The only way to set dependencies between tasks was to go to the dependencies view; not any more. You can now do this right within the Gantt Chart. Just click and hold on the predecessor task bar and drag to the dependent task bar, and your dependency is set. 

You could set the period for which you viewed the chart to the current month, the previous month, the whole year or a custom period of your choice. We’ve added a new option here called ‘project span’ that  automatically displays the chart for the duration of the project.

Please view the below video for a detailed walk through of the new features. Our Getting Started Guide also has an article on Gantt Charts.

UPDATE: These enhancements were well received and we have launched a newer set of updates. The Incredible Story of the Gantt Chart continues here.

References:

  1. ‘The Gantt Chart, a working tool of management,’ Wallace Clark, The Roland Press Company, 1923
  2. MegaStructures – Hoover Dam (National Geographic Documentary)
  3. Wikipedia articles on related topics (en.wikipedia.org)

Meet us @ CeBIT 2014, Sydney

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CeBITAustraliaHere’s  some exciting news for the SMBs in and around Sydney! We’re taking part in CeBIT Australia, the business technology fair of 2014 being held in Sydney Olympic Park, Australia.

Visit us at Stand J-61, where we will be showcasing how you can manage your business with our products, particularly Zoho CRM, Zoho Campaigns and Zoho Creator.

If you’re already using these apps, we’d love to hear about your experiences with Zoho.

We look forward to meeting you there!