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Ozonetel CloudAgent for Zoho CRM
Automate and streamline your calls, IVR, chats, and texts using the Ozonetel CloudAgent extension for Zoho CRM. The extension offers a seamless omnichannel experience with a contact center solution. Get access to all the features you need to route, distribute, monitor, and manage customer communications.
While using CRM, users often face the challenge of using consolidated customer data to improve sales conversations and shorten the sales cycle. Even within a sales process, many repetitive tasks can be time-consuming and ineffective. An automated solution that allows quick and easy access to updated customer information is required. This solution should also enable faster conversions and focus on selling without manually digging into all the details.
Ozonetel CloudAgent offers features—such as live monitoring, auto-dialling, auto-call logging, access to 70+ reports and insights, and much more—to boost CRM performance. Integrating Ozonetel CloudAgent with Zoho CRM will enable you to:
Streamline your workflow and boost productivity with the ability to access advanced call controls within Zoho CRM. You can even customize your workflow using webhooks offered by Ozonetel's open API architecture.
View caller data through unified windows and screen pop-ups during calls, to close deals faster.
Access the live System monitor to view, track, and hear agents converse on a real-time basis.
Record and revisit call recordings with customers in Zoho CRM to analyze the customer support process and handle tickets efficiently.
Enhance your sales agents' productivity and accelerate sales cycles using this calling platform, right from your Zoho CRM. With its highly advanced auto-dialers, you can make up to 200 calls at once to boost efficiency.
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