In recent years, online meeting solutions have become essential rather than optional tools for business communications. Many businesses don’t have the time for hands-on market research and may find it difficult to choose the right enterprise software. That’s where the analysts and customer reviews come in.
Businesses can rely on recommendations and choose enterprise software that is widely recognized by both the analyst community and customers alike. This is also true of Zoho Meeting, which is highly regarded by analysts and customers.
The Zoho Meeting team is excited to announce that we have been recognized as a Customers’ Choice in the March 2022 Gartner Peer Insights ‘Voice of the Customer’: Meeting Solutions. Our team at Zoho Meeting takes great pride in this distinction, as customer feedback continues to shape our products and services.
Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
What is Gartner Peer Insights and why does the “Voice of the Customer” award matter?
Gartner is a well-known research and consultation firm that’s widely recognized in the global market. They aggregate customer reviews from around the world and provide advisory services to global organizations. Gartner Peer Insights, as the name suggests, is an aggregate end-user review platform for enterprise software maintained by enterprise software professionals. Here is how Gartner explains it:
“Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews are organized by products in markets that are defined by Gartner Research in Magic Quadrant and Market Guide documents.”
Voice of the Customer (VoC) is a collection of software insights made for business professionals based on the feedback provided by end users and other analytical techniques.
As per Gartner Peer Insights, around 47% of Zoho Meeting reviews are from Services Industry and 74% of total reviews were from Asia/Pacific region.
Zoho Meeting has also got a Would Recommend rating of 96% in Gartner Peer Insights reviews, which means that customers who have reviewed the software will almost certainly recommend it to their peers as well.
Here are some excerpts from customers that contributed to the distinction:
- “Zoho Meeting – One of The Best Tools For Your Meetings” – Senior Consultant, Finance Industry
- “Reliable Meeting Solution From Zoho” – Data Analyst, Construction Industry
- “Great application to rely on meeting connectivity” – Security and Risk Management, Communications industry
Read more reviews of Zoho Meeting here.
Where is Zoho Meeting now?
Since its inception, Zoho Meeting has gone through countless updates on the way to becoming the best software to suit the customer’s needs. We take careful steps to design and release innovative features that make remote collaboration effective for businesses around the world.
Emojis, Raise Hand, and virtual backgrounds
Departments within organization
Custom domain and branding
In-session co hosts
Auto-mute on entry
These features are just the tip of the iceberg. We’re actively working on many more innovative features that will enhance the overall remote meeting experience.
As of now, for every customer who has shared their experience and reviews about Zoho Meeting, thank you! Your detailed reviews and valuable feedback have helped us immensely in improving our platform.
What does this mean for Zoho Meeting going forward?
This valuable recognition will make us work with more enthusiasm to bring out the best possible features for remote collaboration. This reward boosts our long-term vision for building sustainable customer centric products at Zoho. And as always, we look forward to more of the constructive feedback that helped us get here.
If you have a Zoho Meeting story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.
The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved.
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.