Yesterday, Wednesday, April 25th, we experienced some technical issues with one of our Zoho Mail application servers. As a result, less than one thousand users experienced intermittent access to Zoho Mail from 2:00pm until 3:00pm Pacific Time.
Although Zoho Mail was inaccessible through the web interface, customers were able to access their email, and send/receive email through our mobile UI.
To those users that were affected, we apologize for this issue. Although this affected a very small percentage of our user base, we strive to provide great service to all of our users.
When you conduct a remote support session to fix a problem in your customer’s computer, avoid directing him with a lengthy process like go to url, download and run the file, enter session Id, etc. Zoho Assist makes it simple with various ways of inviting your customer to join remote support session in a few seconds with just a click!
Invite by Email
Just after starting remote support session, invite your customer instantly using ‘Invite by E-mail’ option from your the Technician window itself. Your customer can join the session with a single click on the link from his email!
Invite with Support URL
Your customer is out of reach of email and you are wondering how to invite him for your remote support session? Don’t worry, you can invite him just by copying the support URL from Zoho Assist Technician window and sending it through IM or chat. Your customer can join the session automatically using this invitation link.
Invite through Phone
When none of the above works out well for your customer, you can provide him with the unique session Id displayed, through phone. Your customer can join the remote session by providing the Session Id in Join web page ( https://join.zoho.com). At once he clicks on the join button, he will join the session automatically! (This needs java plugin installed in your customer’s browser)
Join from your Website
You can also embed remote support widget in your website or blog, so that your clients can join the remote support session from your own website. By this way, you can provide remote support extending your website experience to your customer, rather than directing him to Zoho Assist webpage. Just provide the unique session Id to your customer and ask him to join from your website.
What are you waiting for? Start a remote support session now and invite your customer instantly!
Zoho Projects 4.0 is keeping our developers busy working on some amazing stuff. While rest of us get to see the latest Projects News feed or the Task Details page interface shared with us in the team portal for feed backs.
The other day while working from home, I discovered few issues in Projects News feed interface and had to follow a sequence to share a feedback : Take a screenshot of the error, save it in a folder, login to Zoho Projects and upload the image files. In addition, syncing files with every machine be it a laptop or desktop was becoming very difficult across different computers.
That’s yesterday. Enter Dropbox integration in Zoho Projects, whether working from office or home all my files are now up-to-date and intact. I created a folder Projects 4.0 on Dropbox and synced this with Projects 4.0 folder of team portal. Now whenever I drop a file in my Dropbox account from home or work it is instantly shared through my Zoho Projects account with the team. I don’t have to manually upload files anymore and I am happy with the change.
Zoho Projects Dropbox integration has made file sharing super simple for me. The best part is : once configured everything happens without any intervention, allowing me to focus on whatever I am working on. So now I can easily share files from anywhere and always have everything I need with total control. There is a structure, clarity and it’s uber cool.
Dropbox integration is available for all paid Enterprise and Premium customers of Zoho Projects. See Plans and Pricing. Also you can get to know more about this integration at Configure Dropbox in Zoho Projects
How about you? What are the benefits you find with the new Dropbox integration in Zoho Projects?
Let’s talk about it in the comments.
You never know when life is going to throw you in a spot where you have to save someone’s life. Sam Thomas has worked with Red Cross for more than a decade. He now runs Philly CPR Classes, his own venture, where he trains workplace responders, students and many more to be prepared for that moment. He instructs individuals on First Aid, CPR, AED and other life saving techniques.
With people all over the country calling him and numerous training sessions that keeps him busy all day long, he wanted a robust and user friendly invoicing software to help manage his business. His friend suggested Zoho Invoice and Sam says ‘it just clicked!’ He manages his clients list, their payment history, credit owed and tons more on our invoicing software.
He loves the invoice template and the fact that he can create an invoice in under a minute saving valuable time. In his line of work, he needs to add that personal touch to every form of communication.
In Sam’s words, “You can draft out your own thank-you letter and its not forced fit.”
Read ahead to know Sam’s tryst with Red Cross, running a business and invoicing.
Zoho hasn’t been around forever. It’s been available only for a few years. So if you talk to a Zoho user they vividly remember what life was like before Zoho. Now that they’ve become a Zoho CRM user their life and business has changed dramatically. At the Zoho user conference, Zoholics, I asked the attendees, “What can you do now that you’re using Zoho CRM?” Here are their answers.
We at Zoho Support continue to concentrate on just one aspect. Helping your business to provide an awesome customer support. In this endeavor, we have come up with a slew of value adding features & enhancements to entice you as usual. Let’s start with the first big thing.
Do you want to be notified when a new ticket remains un-assigned for extended number of hours? Similar, when your agent hasn’t responded to a ticket since first assignment. The wait is over! With time based actions you can supervise your helpdesk every hour and trigger notifications for actions like mentioned above. Besides sending notifications, you can assign tasks and update fields as well.
Here is a demonstration of one of the most common uses of time based actions. Specify the following criteria under time based action:
This time based rule would automatically close tickets in 48 hours after they have been re-solved.
Do you have more automation in your mind? Explore time based actions today. Click here to get started with the setup.
Besides time based actions, we have released Macros. You got it! It’s not a brand new release though. Earlier you can configure a workflow for manual application under our regular workflow settings. However, we have now renamed the same as Macros and moved it alongside other automation options in Zoho Support. Ain’t it sound to be a good move!?!
Here is the last one. We hate spam as much as you do. So, we built spam filtering right into Zoho Support to keep spam away from genuine support tickets. Click on the check box next to a ticket and select Mark Spam. It’s that simple.
We hope these feature would take you a bit closer towards providing awesome customer support. There’s lots more cool features coming soon, so stay tuned.…